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Lexus of Towson

Towson, MD

4.8
294 Reviews
Call Dealership (410) 769-9400

1040 York Road

Towson, MD

21204

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294 Reviews of Lexus of Towson

July 13, 2022

Excellent Service Staff. Ms. Monique very Knowledgeable. Time for service appointments were on point. Missed the Cles More

by jroberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monique
Report | Print
Jul 13, 2022 -

Lexus of Towson responded

Thank you for the five-star review and for giving a shoutout to Monique! We are so glad she left a great impression. See you down the road at Lexus of Towson!

Helpful
July 09, 2022

Andrew Woo is great. A consummate professional who goes way “beyond “the call of duty”! More

by billhonor1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
gordon kimble
Report | Print
Jul 11, 2022 -

Lexus of Towson responded

We are delighted that Andrew has gone above and beyond to make you a happy customer! Thank you for choosing Lexus of Towson and for sharing your awesome feedback. Drive safely until we see you again!

Helpful
June 17, 2022

Gregory and his team were awesome from start to delivery of the vehicle. Gregory made the process of buying a vehicle easy and straightforward. He was professional with a friendly smile. The other team me More

by MM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory
Report | Print
Jun 17, 2022 -

Lexus of Towson responded

We are delighted that Gregory took such great care of you and earned your recommendation! Thank you for choosing Lexus of Towson for your purchase, we wish you many safe and happy miles in your new vehicle.

Helpful
June 15, 2022

Both Len Stoler and Lexus of Towson suck! They can’t service cars properly, need to take my car to silver spring or Rockville Lexus. More

by Lexusguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe
Report | Print
Jun 21, 2022 -

Lexus of Towson responded

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and would never want to upset a customer. I'd like the chance to make this right and earn back your business, but I won't be able to find your contact information without a name. Would you please call me directly when you have a chance so that I may help? Thank you, Bill Mortimer - Service Manager - 443-632-2927

Helpful 2
June 10, 2022

Andrew Woo is the BEST, he takes care of me every time I need service on my Lexus RX 350. He is Fair and Honest, you should definitely give him an opportunity to earn your business at Lexus of Towson Servi More

by jonjbutler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
daniel morgan, Jonathan Butler
Report | Print
Jun 13, 2022 -

Lexus of Towson responded

Thank you for this review! We are glad that Andrew was caring and helpful! We appreciate your trust in us to take care of your Lexus RX 350! See you again next time.

Helpful
June 08, 2022

Overall I was pleased and satisfied with the experience , also appreciate the seller ,Nicole and the manager Dan, that made sure I was happy about my choice when I left, More

by Ladyvernella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Foreman
Report | Print
Jun 08, 2022 -

Ladyvernella responded

Thank you

Jun 08, 2022 -

Lexus of Towson responded

It's our pleasure to assist you! Thank you for mentioning Nicole and Dan. All of us at Lexus of Towson are grateful for your business and we wish you safe driving in your new vehicle!

Helpful
June 04, 2022

Mr Kimble greeted me with a firm handshake and hi i'm Gordon, and i responded and i'm Jack.We immediately became friends, not adversaries. I was impressed with his knowledge and problem solving. Such More

by Shadow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
gordon kimble
Report | Print
Jun 04, 2022 -

Shadow responded

review is ok!

Jun 04, 2022 -

Shadow responded

Response is A okay!

Jun 06, 2022 -

Lexus of Towson responded

Thank you for sharing your experience with Gordon! We appreciate your business and we hope to welcome you back to Lexus of Towson in the future. Safe travels ahead!

Helpful
June 03, 2022

Excellent, very nice and I look forward to the next time…..Monique was the best I see my she has been there so long More

by nshawnk84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Dick, Steven Harris, laurie Isaacs, gordon kimble, Jonathan Butler, Courtney Gue, josh barley, Tam Emerick, Josh Katz, Khalid Dahir
Report | Print
Jun 03, 2022 -

Lexus of Towson responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with Monique and the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

Helpful
June 03, 2022

My 4 year old car came in for its 20,000 mile checkup. All went well. Impressive that there was only one extra item I needed to take care of today. More

by AJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Jun 06, 2022 -

Lexus of Towson responded

It was our pleasure to assist you with your vehicle! Thank you for choosing Lexus of Towson and for sharing your experience. We hope to have the opportunity to work with you again down the road!

Helpful
May 31, 2022

I was handled immediately! I had a 9:50 tee time and I was there on time. I didn’t bring my car in until 7:55! Wow! Amazing! More

by ttddonia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Report | Print
Jun 01, 2022 -

Lexus of Towson responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Towson team. Drive safely, and we hope to see you back!

Helpful
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