Lexus of Tucson - At The Auto Mall

Mustafa was a fantastic salesman. He was patient with our questions and was very professional but not to the point of making us feeling inferior! He’s helped us from start and is sti He was patient with our questions and was very professional but not to the point of making us feeling inferior! He’s helped us from start and is still helping us More

The employees are friendly, knowledgeable, professional, and excel in customer service! The showroom shines with excellence. It is with pleasure we purchased another great vehicle from Kris Bowman. We have and excel in customer service! The showroom shines with excellence. It is with pleasure we purchased another great vehicle from Kris Bowman. We have purchased our vehicles from Kris for over 20 years and have always had excellent experiences. Kris’ expertise, experience, integrity, friendly, caring, understanding, and professionalism is truly appreciated! More

We had an exceptional experience working with Christopher Andrews at Lexus of Tucson during the lease of our new Lexus RX. From start to finish, Christopher was the definition of professionalism. He took the Andrews at Lexus of Tucson during the lease of our new Lexus RX. From start to finish, Christopher was the definition of professionalism. He took the time to walk us through every detail of the process, answered all of our questions thoroughly, and made sure we felt confident in every decision. What truly distinguished him was his unwavering commitment to exceeding our expectations. He didn’t just focus on completing the transaction; he focused on making sure we understood our options, offered valuable recommendations tailored to our needs, and ensured the entire experience felt seamless and stress-free. The level of service we received reflected the quality and reputation you expect from Lexus. Christopher made the leasing process smooth, transparent, and genuinely enjoyable. We highly recommend him to anyone considering a new Lexus; you’ll be in excellent hands. More

Kris Bowman, our salesman found the car of or dreams. He had answers to all our questions about the vehicle and we enjoyed working with him very much. He was pleasant, polite, informative and fun. He w He had answers to all our questions about the vehicle and we enjoyed working with him very much. He was pleasant, polite, informative and fun. He worked very hard to find exactly what we wanted and then arranged for the car to be shipped to the dealership. More

Lexus of Tucson is the Ideal place to shop for a Vehicle. The service staff is a very important factor in this equation because u will be bringing ur vehicle for service to the location where u purchased it. The service staff is a very important factor in this equation because u will be bringing ur vehicle for service to the location where u purchased it. N I trust Lexus of Tucson for service 100%. My service advisor is Reggie Stevens who has made my day twice. He is dependable, honest person who will tell what your vehicle is needing, what he would repair if it was his vehicle. He will work with u if no appointment was made n get u in for service. He will LISTEN to u n explain in detail what the maintenance is about. I’ve been to Lexus on Speedway n they just did a tire service n never heard a status quo on time or got a handshake to make me feel like a valued customer. Reggie Stevens will greet with a big smile n introduce himself , followed him to his cubicle n ask u ur reason for being there, he then escorts u to the lounge which has been remodeled n looks pretty impressive. They provide pastries, assorted chips, teas, coffee, soda machine, n of course water bottles. While u wait, ur car is being looked at n a mechanic comes in with a printed sheet as to what your problem. The print also contains labor hours, parts. If needed n fees. Next ur advisor finds u n again u get escorted to his cubicle, where he goes in details about ur parts n fees. U agree n then the work gets started. Reggie will also come out n give u n estimate time about getting the work done. He will check often with n how ur doing if u are waiting for a couple of hrs. If u go early enough n the service will take longer than 3 hrs, they will provide a rental at their expense. All this is discussed when scheduling ur appointment, which I have done before. This last time I just showed up n waited for my vehicle but Reggie just scheduled me with his positive attitude n took care of my problem. I love getting my vehicle service there because everyone is so nice n happy. 😊 I trust the mechanics n know I won’t have a mishap happen to me for work done there. Also, their outside greeters are always so pleasant n polite. 🌟🌟🌟🌟🌟for Lexus of Tucson at the Auto Mall! Did I mention my advisor gives me a callback to see how everything is working. Such Great service.! More

MAYBE I would recommend this dealership. I had done business with them in the past & was VERY satisfied. This time I emailed sales manager with info on what I was looking for & he immediate I had done business with them in the past & was VERY satisfied. This time I emailed sales manager with info on what I was looking for & he immediately had Amy contact me. I emailed same info to her, but never heard from her again even though I reached out to her twice, but didn't even receive the dignity of an answer. Very disappointing. More

They worked with us and provided a reasonable offer for the trade in and the new SUV. They did not pressure us, were very informative and worked with us on our timeline. the trade in and the new SUV. They did not pressure us, were very informative and worked with us on our timeline. More

Recently worked with Kris. He was so easy to work with very trustworthy, made the process seamless. So happy with my new Lexus. I Highly recommend Kris and the Lexus team. Woul He was so easy to work with very trustworthy, made the process seamless. So happy with my new Lexus. I Highly recommend Kris and the Lexus team. Would definitely recommend Kris and Lexus dealership. More