Lexus of Tucson - At The Auto Mall

Lexus of Tucson is the Ideal place to shop for a Vehicle. The service staff is a very important factor in this equation because u will be bringing ur vehicle for service to the location where u purchased it. The service staff is a very important factor in this equation because u will be bringing ur vehicle for service to the location where u purchased it. N I trust Lexus of Tucson for service 100%. My service advisor is Reggie Stevens who has made my day twice. He is dependable, honest person who will tell what your vehicle is needing, what he would repair if it was his vehicle. He will work with u if no appointment was made n get u in for service. He will LISTEN to u n explain in detail what the maintenance is about. I’ve been to Lexus on Speedway n they just did a tire service n never heard a status quo on time or got a handshake to make me feel like a valued customer. Reggie Stevens will greet with a big smile n introduce himself , followed him to his cubicle n ask u ur reason for being there, he then escorts u to the lounge which has been remodeled n looks pretty impressive. They provide pastries, assorted chips, teas, coffee, soda machine, n of course water bottles. While u wait, ur car is being looked at n a mechanic comes in with a printed sheet as to what your problem. The print also contains labor hours, parts. If needed n fees. Next ur advisor finds u n again u get escorted to his cubicle, where he goes in details about ur parts n fees. U agree n then the work gets started. Reggie will also come out n give u n estimate time about getting the work done. He will check often with n how ur doing if u are waiting for a couple of hrs. If u go early enough n the service will take longer than 3 hrs, they will provide a rental at their expense. All this is discussed when scheduling ur appointment, which I have done before. This last time I just showed up n waited for my vehicle but Reggie just scheduled me with his positive attitude n took care of my problem. I love getting my vehicle service there because everyone is so nice n happy. 😊 I trust the mechanics n know I won’t have a mishap happen to me for work done there. Also, their outside greeters are always so pleasant n polite. 🌟🌟🌟🌟🌟for Lexus of Tucson at the Auto Mall! Did I mention my advisor gives me a callback to see how everything is working. Such Great service.! More

MAYBE I would recommend this dealership. I had done business with them in the past & was VERY satisfied. This time I emailed sales manager with info on what I was looking for & he immediate I had done business with them in the past & was VERY satisfied. This time I emailed sales manager with info on what I was looking for & he immediately had Amy contact me. I emailed same info to her, but never heard from her again even though I reached out to her twice, but didn't even receive the dignity of an answer. Very disappointing. More

They worked with us and provided a reasonable offer for the trade in and the new SUV. They did not pressure us, were very informative and worked with us on our timeline. the trade in and the new SUV. They did not pressure us, were very informative and worked with us on our timeline. More

Recently worked with Kris. He was so easy to work with very trustworthy, made the process seamless. So happy with my new Lexus. I Highly recommend Kris and the Lexus team. Woul He was so easy to work with very trustworthy, made the process seamless. So happy with my new Lexus. I Highly recommend Kris and the Lexus team. Would definitely recommend Kris and Lexus dealership. More

The overall experience was tremendous! Kris Bowman was phenomenal and so easy to work with! We would absolutely recommend Kris and the Team! Thank you! Kris Bowman was phenomenal and so easy to work with! We would absolutely recommend Kris and the Team! Thank you! More

Customer service is good, but unfortunately, like many dealers, they "push" services that are not necessary. I took our 2023 Lexus NX for 15k miles service and they informed me that the engine air filter dealers, they "push" services that are not necessary. I took our 2023 Lexus NX for 15k miles service and they informed me that the engine air filter needed to be immediately replaced. I checked the filter (I'm a mechanical engineer and experienced DYI car maintenance guy), and the filter was perfectly clean. Normally, engine air filter only needs to be replaced every 30k miles unless you drive in very dusty conditions. Moreover, they charge $84 for the filter replacement. A new filter costs less than $30 at a Lexus or Toyota dealer, and the replacement takes 2 min (they already had to open the filter box to remove and inspect the filter, so there should be no extra charge for labor anyway). This is typical of many dealers and auto repair shops - they take advantage of people who don't know much about cars and "push" unnecessary services that require almost no effort from their side and overcharge for parts, giving the whole industry a bad name. More

I recently had the pleasure of working with Christopher Andrews, a salesman at Lexus of Tucson at the Automall, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From t Andrews, a salesman at Lexus of Tucson at the Automall, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From the moment I walked into the dealership, Christopher greeted me with a warm, genuine smile, making me feel valued without any high-pressure tactics. He also worked with me to find a financing option that fit my budget, securing a great deal with no hidden fees or last-minute surprises. The entire process was seamless, thanks to Christopher’s organization and follow-through. His dedication to customer satisfaction is top-notch. If you’re in the market for a Lexus, I highly recommend reaching out to Christopher Andrews at Lexus of Tucson at the Automall. He’s professional, knowledgeable, and genuinely cares about his customers. Five stars all the way! More