Lexus of Tucson - On Speedway - Service Center

I went in for an oil change and found a car I loved. This is my second Lexus and my salesperson Todd was knowledgeable and went the extra mile to deliver my car! As well as Nina in service. My husban This is my second Lexus and my salesperson Todd was knowledgeable and went the extra mile to deliver my car! As well as Nina in service. My husband is disabled and because I bought a car while getting an oil change, logistics were tough. The manager, Ken Demski, was so understanding and helped immensely. Both the older Lexus and new Lexus were delivered to my home the very next morning. I love the Lexus family! More

Dominic Turner (service) is UNPROFESSIONAL. . He made a mistake on the bill and insisted in the beginning that he WAS RIGHT.. I change oil every 4 months due to my high mileage.. So last time i . He made a mistake on the bill and insisted in the beginning that he WAS RIGHT.. I change oil every 4 months due to my high mileage.. So last time i paid $123.85 .. I thought maybe price hiked? Before i called him i called Lexus AutoMall and they confirmed the price its 123.85 after tax.. So Dominic said : oh after labor charge is $195.94, we asked him what was that $66 you added on the bill for Bulk Oil, he said : thats for rotating tires …WHAT?!! Rotating tires for $66?!! He got cornered and couldnt answer then he said : you know what : i’ll just knock off $60 out of your bill.. I never dealt with Unprofessional service person like DOMINIC, people like him makes customers calls the place STEALERship, and i disagree with that, because starting from the receptionist, sales, account, manager EVERYONE IS PROFESSIONAL Shame on you Dominic Turner (Zero Stars) More

OMG!! I just brought my Lexus in for it's 1st service and WOW! was I impressed! If you haven't seen their new showroom recently, boy will you fall in love! It really makes that part of Speedway look great! P WOW! was I impressed! If you haven't seen their new showroom recently, boy will you fall in love! It really makes that part of Speedway look great! Plus, the inside is like a luxury hotel! They even have a quiet lounge where you can go and get some peace & quiet instead of the hustle & bustle of downstairs! Plus, evryone is adhereing to all of the covid rules and wearing masks. They even disinfected my car before I got back in it! This new building(and the service) is amazing and the perfect addition to the neighborhood! More

Quickly replaced my dying battery in IS350 Over the weekend I noticed that my Lexus was having a difficult time starting and I could tell that the battery was going bad. Without an appointment, Over the weekend I noticed that my Lexus was having a difficult time starting and I could tell that the battery was going bad. Without an appointment, I showed up at the dealership on Monday at 7:00 AM when they open. My Service Adviser, Shawn McKenzie, took a look at the schedule and determined that they would be able to get me in right then and there for a new battery. I am so grateful for the assistance & service that Shawn and his team provided - I was able to make it to work that morning just a few minutes after I was scheduled to be there. Shawn has always provided exceptional service and professionalism. Thank you Shawn & the service team at Lexus of Tucson on Speedway! More

Excellent I am impressed with the excellent service provided by Shawn MacKenzie for my LX 470 which I purchased from New jersey Because of the excellent custome I am impressed with the excellent service provided by Shawn MacKenzie for my LX 470 which I purchased from New jersey Because of the excellent customer service I decided to buy another Lexus is250 for my son . Then I bought another car RX 330 for my daughter too . in fact, everyone I dealt with at this dealer was wonderful. More Employees dealt with Shawn MacKenzie, More

i needed to replace the timing belt on my 2002 Isuzu Axiom as 100000 miles was quickly approaching. I checked with several auto repair businesses in my area. (far northwest Tucson) Each and everyone wan Axiom as 100000 miles was quickly approaching. I checked with several auto repair businesses in my area. (far northwest Tucson) Each and everyone wanted to replace the belt,belt tensioners, and water pump. No one would just replace the belt only. I called Dave in Isuzu service and he said I probably only needed the belt for a total of 476.00. All others I compared were between $700 and $900. He replaced the belt and said those other parts were fine and did' not need replacing.Saved me about $500. They also provided free transportation home and returned to pick me up when the job was completed. Job was completed sooner than expected. Their service is top notch and prices very fair for a Dealer. Would recommend Dave to any Isuzu owners seeking quality work at fair prices from a knowledgeable service manager. Bill&Coe 03/08/2013 More