Lexus of Valencia

I was very pleased with the service we received at Lexus of Valencia. "Assistant Service Manager" Kristin Carawan, is always very polite and efficient. The car drop off and pick up was very quick and easy w of Valencia. "Assistant Service Manager" Kristin Carawan, is always very polite and efficient. The car drop off and pick up was very quick and easy with little or no wait time. Kristin always calls promptly to let us know the status of the service etc. We will continue to service our car at Lexus of Valencia and would recommend them to anyone. More

I brought my GS350 to the dealership for a sound that it was making, I was treated as if I were royalty. There was no waiting. They were very gracious and friendly to my children. I was in and out very q was making, I was treated as if I were royalty. There was no waiting. They were very gracious and friendly to my children. I was in and out very quickly and the loaner car was ready to go. It is a very warm, friendly and clean environment. More

The service I have received at this dealership is excellent. I am giving them top rating first because of the person who sold us the car - John Perkins who was way above average as a salesman and th excellent. I am giving them top rating first because of the person who sold us the car - John Perkins who was way above average as a salesman and then because of Krisin Carawan who oversees the servicing of my car. John was kind, patient, knowledgeable and extremely helpful in all ways starting me off perfectly in my new Lexus. Kristin then took over and has been superior at her job. I have never received such service. She is extremely knowledgeable and goes the extra mile to see that all my needs are met. She is patient with questions and explains everything in a clear succent manner and is willing to do whatever it takes to solve a problem. She is always on time and keeps in contact with me. This is the first time in my 62 years of life and many cars that I have felt this secure with a dealership. When I need a another new car John will hear from me and Kirstin will take care of it. This has been an A+ experience!! By the way, everyone else in the dealership is just as nice and helpful. More

Our experience was great...we will return when we can. We purchased a used car and felt that we were treated jusat like we were purchasing a very expensive car. I felt as though the sales team was honext We purchased a used car and felt that we were treated jusat like we were purchasing a very expensive car. I felt as though the sales team was honext fair and friendly. Not only will I return but I will also reccomend this dealership and our sales team. More

I drive 20 miles from the SFV just to service my car at Valencia Lexus. In 8 years I have never had a problem with scheduling or work repair issues. Always courteous and up front about repair needs and co Valencia Lexus. In 8 years I have never had a problem with scheduling or work repair issues. Always courteous and up front about repair needs and costs. Scott M. is a great multi-tasker!! I would not think of using any other dealership to service my car. They have a killer cappuccino maker in the waiting room!! Lexus Valencia rocks!! More

I was treated like an intelligent woman at this dealership! I had visited other dealerships that day & was treated as if I was the village idiot. Women today are much more informed & intelligent dealership! I had visited other dealerships that day & was treated as if I was the village idiot. Women today are much more informed & intelligent but I don't think some dealerships are aware of this fact. John Perkins treated me with the utmost respect! I'll recommend him to my friends & family. Good Job John! More

This is my second time buying a car at this dealer. I dealt with John Perkins (same sales guy from my previous car) and Mark Johnson. Again, this was a wonderful experience and not the typical pressure dealt with John Perkins (same sales guy from my previous car) and Mark Johnson. Again, this was a wonderful experience and not the typical pressure sales from other dealers. They do treat you like you are their only customer and the deal I got was unbelievable!!! I have recommended them before and will continue to do so. Thanks for the great experience! More

Mr. Riddle is the best service employee we have ever dealt with. We have dealt with Acura, Mercedes, Mazda, and Honda but we have not had the great customer service experience as we did with Mr. Riddle dealt with. We have dealt with Acura, Mercedes, Mazda, and Honda but we have not had the great customer service experience as we did with Mr. Riddle and Lexus. We plan on always asking for Mr. Riddle for our future needs because he treated us with friendliness and respect. We have never dealt with a better dealership than Lexus. Thank you for everything. More

Bryan Stover is simply the best customer service representative i've been around. He makes scheduling appointments easy, explains everything clearly and gets me out of there quickly with great resp representative i've been around. He makes scheduling appointments easy, explains everything clearly and gets me out of there quickly with great respect for my limited time. He creates an enviroment to get my car serviced or repaired that is convenient, comfortable and best in class. More

Ken was very helpful and patient with us when we bought my new CT200h. My husband has been with this dealership for years and now it's my turn. All my questions have been answered. Thanks guys I love zippi my new CT200h. My husband has been with this dealership for years and now it's my turn. All my questions have been answered. Thanks guys I love zipping around in my new car. I am not a fan of this survey site though with some of its requirements. More