Lexus of Warwick

The one star is for service after purchasing a vehicle and within 30 day warranty. The actual sales person Matthew was great and the manager at first was accommodating in order to help with the sales pro and within 30 day warranty. The actual sales person Matthew was great and the manager at first was accommodating in order to help with the sales process. We even purchased a 4 year warranty on the vehicle for peace of mind. However we had issues within first week with the car almost stalling and vibrations being felt on highway at higher speed and with the brakes. My husband is familiar with cars and we have family who repair cars and had them take a look at the car before deciding to go back to dealer. We ended up replacing spark plugs as they were completely burnt out and the cause for the stalling then decided that the brake issue was a safety concern and we should address it with the dealer’s repair shop as it was still under warranty. After some back and forth the manager agreed to do the rotors and brake pads and within about a week and a half we were experiencing worse then before the new rotors and pads we did not feel safe at all with these “new brakes”. Needless to say we had no faith in the service done and by this time we were nearing the end of the 30 day dealer warranty and we believe they did that purposefully, putting in the cheapest brakes on the market just to get them thru the warranty period, it didn’t and we no longer wanted them to touch the brake system. My husband went out and bought the correct Rotors and pads specifically for our Acura and now it feels safe and we have no issues. Regardless of mileage on a pre-owned car safety systems like the brake system should be dealt with seriously by any dealer when selling or replacing, there should be no short cuts or excuses like “well it would pass state inspection” short term fixes are not the way to retain customers who will need to purchase vehicles again in the future. The thinking should be is it safe, peace of mind that a family will be safe on the road because safety is your priority. More

Always pleasant people and they get you in and out! When I had made the appointment I had no other appointments I unexpectedly had to pick up my daughter at 11:30 and told Ryan that I needed to be in and ou I had made the appointment I had no other appointments I unexpectedly had to pick up my daughter at 11:30 and told Ryan that I needed to be in and out in enough time to pick her up and he said no problem we will get your car in right now and I was out by 11 he’s always very accommodating! More

Excellent service and very friendly and professional. I’m very happy for the job was done. Very satisfied with it. Pepino Palladio has done the best job all the time. very happy for the job was done. Very satisfied with it. Pepino Palladio has done the best job all the time. More

We are very happy with Lexus of Warwick! The customer service is top notch! My service advisor, Marc Belleville kept me informed and updated about the service being preformed. The waiting room is very co service is top notch! My service advisor, Marc Belleville kept me informed and updated about the service being preformed. The waiting room is very comfortable, clean and got a lot of work done. I'd recommend Lexus of Warwick to anyone looking for a good, honest repair shop. More

Lexus of Warwick is a pleasure to do business with. From the sales to service to the body shop as well as the rental car department over at Mini. Each department is 5 star! the sales to service to the body shop as well as the rental car department over at Mini. Each department is 5 star! More

Excellent service. Very helpful and friendly. Explained the car and operation very well. Went through the process with me and held my hand. Made it very easy. the car and operation very well. Went through the process with me and held my hand. Made it very easy. More

Pepino and crew gave me a loaner And delivered my auto back to my home after finishing an excellent detail on her.thx to u back to my home after finishing an excellent detail on her.thx to u More

Everything the service department did was fine. The car looked and worked great I appreciated the quick service and the friendly department, thank you very much. looked and worked great I appreciated the quick service and the friendly department, thank you very much. More

My service manager Ryan is always extra helpful, efficient and pleasant. He goes out of his way to make sure my time and money is well spent. efficient and pleasant. He goes out of his way to make sure my time and money is well spent. More

I walked in told them what I wanted an IS 300 they gave me an IS 350 for a fair price. Military friendly and would recommend. me an IS 350 for a fair price. Military friendly and would recommend. More