Lexus of Warwick

This is our 4th Lexus from Lexus of Warwick. They are the best from sales (James), finance (Karine) , technical support (Ben) and service (Peppino). Highly recommend everyone at Lexus of Warwick. best from sales (James), finance (Karine) , technical support (Ben) and service (Peppino). Highly recommend everyone at Lexus of Warwick. More

This is the second Lexus we have bought from this dealership because we are very happy with the Lexus, and more importantly with the service. dealership because we are very happy with the Lexus, and more importantly with the service. More

The service manager Geoff and my service Advisor Ryan go out of their way to Make sure your completely satisfied. I bought my 2013 GS350 in Atlanta before moving north. I can tell you this dealership has t out of their way to Make sure your completely satisfied. I bought my 2013 GS350 in Atlanta before moving north. I can tell you this dealership has the other dealership beat by far. Highly Recommend More

It was a great experience and they made it effortless. I love my new car and was very pleased with all the service beginning to end love my new car and was very pleased with all the service beginning to end More

I have bought five vehicles from this dealership. Would not go anywhere else. Buying experience was practically painless. Service department professional and spot on. I would definitely use their ser not go anywhere else. Buying experience was practically painless. Service department professional and spot on. I would definitely use their service again. More

Friendly, Professional and Knowledgeable. My questions are always answered by Marc B. in a very pleasant manner. The lounge is relaxing and comfortable with amenities. I enjoy browsing and looking at the are always answered by Marc B. in a very pleasant manner. The lounge is relaxing and comfortable with amenities. I enjoy browsing and looking at the vehicles in the showroom. More

Peppino is always ready to help with an urgent problem. I found my oil was low a couple of days before I had to take a long drive. Peppino worked me into the schedule for an oil and filter change the next d found my oil was low a couple of days before I had to take a long drive. Peppino worked me into the schedule for an oil and filter change the next day. Peppino is a 5 star service representative. More

Great service with this dealership. Always friendly atmosphere and good explanation of service type being performed. Easy to schedule an appointment plus accommodations made with respect to changes!!!! atmosphere and good explanation of service type being performed. Easy to schedule an appointment plus accommodations made with respect to changes!!!! More

Peppino and the entire service dept. are always great . If you make an appointment or just stop in you are welcomed and treated the same. If you make an appointment or just stop in you are welcomed and treated the same. More

The one star is for service after purchasing a vehicle and within 30 day warranty. The actual sales person Matthew was great and the manager at first was accommodating in order to help with the sales pro and within 30 day warranty. The actual sales person Matthew was great and the manager at first was accommodating in order to help with the sales process. We even purchased a 4 year warranty on the vehicle for peace of mind. However we had issues within first week with the car almost stalling and vibrations being felt on highway at higher speed and with the brakes. My husband is familiar with cars and we have family who repair cars and had them take a look at the car before deciding to go back to dealer. We ended up replacing spark plugs as they were completely burnt out and the cause for the stalling then decided that the brake issue was a safety concern and we should address it with the dealer’s repair shop as it was still under warranty. After some back and forth the manager agreed to do the rotors and brake pads and within about a week and a half we were experiencing worse then before the new rotors and pads we did not feel safe at all with these “new brakes”. Needless to say we had no faith in the service done and by this time we were nearing the end of the 30 day dealer warranty and we believe they did that purposefully, putting in the cheapest brakes on the market just to get them thru the warranty period, it didn’t and we no longer wanted them to touch the brake system. My husband went out and bought the correct Rotors and pads specifically for our Acura and now it feels safe and we have no issues. Regardless of mileage on a pre-owned car safety systems like the brake system should be dealt with seriously by any dealer when selling or replacing, there should be no short cuts or excuses like “well it would pass state inspection” short term fixes are not the way to retain customers who will need to purchase vehicles again in the future. The thinking should be is it safe, peace of mind that a family will be safe on the road because safety is your priority. More