Lexus of Warwick

Totally Unimpressed Totally unimpressed. I was very interested in buying a vehicle that they had on the lot. I made it very apparent that I was interested and wanted to m Totally unimpressed. I was very interested in buying a vehicle that they had on the lot. I made it very apparent that I was interested and wanted to make a deposit to come look at it on my day off. They never got back to me on the deposit information that day. Next morning I called and they took my info again and claimed they would send the deposit info immediately. Never happened. Called back again to find out there was an appointment made to look at it the afternoon before (after i told them I wanted to make a deposit on it) and that if it did not sell I would be able to make my deposit. Needless the say the vehicle sold. All I got was a sorry. This dealership is the reason people have horror stories from buying cars. More

The first time I went here they took 2 hours to do an oil change. They did do it for free which was nice. But they lied and said I needed 2000 dollars worth of repairs on my new used car. Next time I made a change. They did do it for free which was nice. But they lied and said I needed 2000 dollars worth of repairs on my new used car. Next time I made an appointment to get a duplicate key made. I brought it in and they said "oh the key machine is broken". They did not offer me anything for my inconvenience. They also told me it was out of alignment and I just got 4 new tires and the car aligned from my mechanic. They lied to me again! I called Lexus customer care and complained that they didn't compensate for my inconvenience so they covered the cost of the key and I eventually got it free. I will try to avoid this dealership if possible. They aren't that bad but not that good either. More

We, at JK, have been very impressed with the diligence, promptitude and professionalism we have gotten from Kelvin and Scotty in the parts department. They both go above and beyond the duties of a parts de promptitude and professionalism we have gotten from Kelvin and Scotty in the parts department. They both go above and beyond the duties of a parts department personnel, trying to find the correct part we are in need of, as well us giving the most accurate price available. Once the part has been ordered, we can count on the promptness of the shipping and delivery of the part we have ordered. We are in Massachusetts, and there are plenty of Lexus dealerships here, but we rather purchase from Warwick Lexus-parts department even if they are out of the state because of the cordiality, customer oriented attitude and professionalism we get from Kelvin and Scotty. Alex JK More

I have to say, The service I received at this dealership is first rate! I did not even buy my car from them and they really did give me amazing service. They offer email specials for oil changes and the l is first rate! I did not even buy my car from them and they really did give me amazing service. They offer email specials for oil changes and the like and the value is incredible. Their full priced service are pretty steep though. I've traded in my Lexus and got into a different make of car and I'm a little sorry about the whole service aspect. I'm hoping to receive as good a service at the new dealer. It is another Inskip dealer so, I'm hopeful. If you have a Lexus, get on the email list and go there. I think you'll be very happy. More

We visited this dealership all the way from New York. Our experience was excellent !! Karine had answered all the questions for us . She was very patient with us. She was extremely knowledgeable and totally experience was excellent !! Karine had answered all the questions for us . She was very patient with us. She was extremely knowledgeable and totally professional! It was a pleasure doing business with her and all the other staff at this dealership (do not recall their names) I would recommend this dealer and everyone and anyone looking for any car! More

Aaron worked very hard to close this deal. We couldn't agree to terms initially, but he called me later in the week after re-working the numbers. At the end, I got a great price on a CPO vehicle, and the agree to terms initially, but he called me later in the week after re-working the numbers. At the end, I got a great price on a CPO vehicle, and they got a loyal customer. Give them a try; I think you'll be happy, and be sure to ask for Aaron. Tell him Nathan sent you :-) More

I had a great experience! Seth made everything go nice and smooth. Quality of vehicle is top notch and price was very reasonable. I would shop there again without hesitation. and smooth. Quality of vehicle is top notch and price was very reasonable. I would shop there again without hesitation. More

Gerry was great to work with as there was no pressure just knowledgeable information regarding the vehicle including honest feedback on the RX350 vs. 450 questions I had.Price turned out to be a little m just knowledgeable information regarding the vehicle including honest feedback on the RX350 vs. 450 questions I had.Price turned out to be a little more flexible than others I had experienced and the team of Linda and Mike set me up with the best possible rate. Mike helped with the paperwork and lining me up with only the options I wanted without the pressurized add ons. Great experience! More

I drive approximately 1000 miles a week, and consequently I spent a long time researching my next vehicle. Once I found the premium 2011 Lexus CT200H online I knew I found a great deal. Working with Lexu I spent a long time researching my next vehicle. Once I found the premium 2011 Lexus CT200H online I knew I found a great deal. Working with Lexus of Warwick's Master Certified Sales Consultant Richard Johnson made the whole process easy and informative. Rich spent the time to teach me about the car's many options. With the car's premium audio package, leather package, navigation system, pre-collision system and LED headlamps, there was a lot to learn. With Lexus's reliability and 100,000 mile certified warranty I'm averaging 50 miles per gallon and doing it in comfort with a smile on my face. A happy customer. More

We had great experience during the purchasing process of our new car. Karine was very knowlegable of the product line. She was very patient, articulate, understanding and considerate. Her approach and profe our new car. Karine was very knowlegable of the product line. She was very patient, articulate, understanding and considerate. Her approach and professional demeanor made the process enjoyable and hassle free. Michael Silva in Financial Services was courteous and made us feel valued and welcomed. We really appreciate their efforts. Lastly, we also want to thank Neal. He was not your typical Sales Manager. He also made us feel welcomed and was not overly aggressive, as some can be. A great experience. We would recommend this dealership to anyone interested in buying a new Lexus. More