Lexus of Watertown

Best Customer Experience Ever We had the absolute best experience with Lexus of Watertown. I called their dealership around 12 PM on Wednesday and had a car delivered to NH (2-hour We had the absolute best experience with Lexus of Watertown. I called their dealership around 12 PM on Wednesday and had a car delivered to NH (2-hour drive for them) less than 24 hours later. I want to especially thank Ian (internet sales), Jessica (Sales Manager), and Bob (Robert Peixinho, Sales and Leasing Consultant). I was helping my 85- year old grandma with this transaction. A different Lexus dealer she had been going to her for years only wanted to offer her 4K on her trade-in, a 2010 Lexus RX with 100K miles. They also were quoting her over $600/mo. to lease a 2018 NX. Lexus of Watertown in a matter of hours had us signing a lease for ~50% less and offered us 10K for the trade-in. Thank you, Jessica!! From there, Bob drove 2 hours from Boston on Thursday morning and spent three hours with us getting my grandma set up with the car. He even had lunch with us. At the end of it, they exchanged hugs, he drove her old car away, and had a check in the mail for the trade-in the next day. I don't usually write reviews but this was the best customer experience I've ever had. We can't wait to bring more of our business there in the future. More

Repeat Lease Customer I'm on my second lease with Lexus, both obtained through this dealership with only good things to say! I enjoy going to this dealership so much so I'm on my second lease with Lexus, both obtained through this dealership with only good things to say! I enjoy going to this dealership so much so that I choose to drive ~50 miles from my home instead of the 8 miles to my local dealership. Griffith Wilson helped me with my most recent lease; he was friendly and professional. He was very accommodating when I left behind my license and had a difficult schedule to work with when delivering the vehicle. I'd highly recommend working with him on your next car purchase or lease. More

Love my new Lexus! This was my best experience ever shopping for a car. I worked with Bob Peixinho. He was a fabulous person to work with. Very kind, honest and helpful. This was my best experience ever shopping for a car. I worked with Bob Peixinho. He was a fabulous person to work with. Very kind, honest and helpful. Felt very comfortable with him. He helped me find the right car for me for what I could afford. You will feel like you are talking to a friend not a salesman and that’s what made this experience wonderful. The rest of the staff is great also. Very helpful and nice. I highly recommend this place and will be returning here when ready for my next car. More

Ted Leotsakos in Sales was a pleasure to communicate with In a time where going to buy a car is a stressful difficult process, Ted L. offered great advice, was very communicative, and he really tried to do ev In a time where going to buy a car is a stressful difficult process, Ted L. offered great advice, was very communicative, and he really tried to do everything possible to meet your purchasing needs. Some sales guys "say" they tried everything, but Ted really bends over backwards to do so. Talking with him was like talking with a family member knowing they're out to really help you out. Well done. More

Lexus still one of the best I could not ask for more. Friendly, knowledgeable and professional through and through. It makes me proud to own a Lexus and feel privileged to get I could not ask for more. Friendly, knowledgeable and professional through and through. It makes me proud to own a Lexus and feel privileged to get it serviced at Watertown. More

Best Lexus Dealership and Services anywhere!! I've been driving a Lexus car since 1999 - 1st was a Coach Edition ES300, then 2005 RX, then 2015 RX and now a 2018 RX. Watertown Lexus has been serv I've been driving a Lexus car since 1999 - 1st was a Coach Edition ES300, then 2005 RX, then 2015 RX and now a 2018 RX. Watertown Lexus has been servicing my cars all that time and they treat me like royalty. Everyone there is so helpful - but more importantly, they are extremely knowledgeable about all their vehicles. More

Two cars in two years from Griffith - Great Experience We have been very fortunate to work with Griffith to purchase two Lexus SUVs two years in a row! He is professional, knowledgeable and patient. I wo We have been very fortunate to work with Griffith to purchase two Lexus SUVs two years in a row! He is professional, knowledgeable and patient. I would give him 5 stars +++!! The entire process was smooth, efficient and quite pleasant with his sense of humor:-) Can't be happier! Katie More

Lexus of Watertown takes care of customer I would like to report the great experience with Sales Rep Griffith Wilson in purchasing the second Lexus SUV in two-year frame. Of course, we choose I would like to report the great experience with Sales Rep Griffith Wilson in purchasing the second Lexus SUV in two-year frame. Of course, we choose Griffith Wilson, who always demonstrates the professionalism from the very first--the first car Lexus RX 350 2017, subsequent second car RX 450H 2018 I bought 2 days ago. He is extremely organized, detail-oriented gentleman but straight forward guy; most importantly who takes care of customers' need to do every thing in his power to earn your business, not just for selling a car to you. For ex. He, today, Monday, personally delivered the car I purchased on the past Saturday to my home--I can't drive home the very day because of Saturday Insurance and License Plate not available. Many Thanks to Griffith Wilson. I will recommend my friends and relatives to you. With this post to be submitted, I wish people who would think about Lexus, please stop by Watertown, see Griffith Wilson, who definitely won't disappoint you. More

Tony V. My father recently leased an SUV. Tony V, the salesperson, assisted him. He worked with my father to get him a great deal and accommadated him in se My father recently leased an SUV. Tony V, the salesperson, assisted him. He worked with my father to get him a great deal and accommadated him in several other ways. Tony was also very responsive to my emails containing several questions subsequent to the transaction, which is impressive considering the many dealerships that stops providing quality service immediately after the transaction. When you visit ask for Tony V as I am sure he will similarly take great care of you. My father is a happy client and anticipates returning in the future. I, myself, will also pay Tony a visit when my lease is up. Thanks Lexus of Watertown. More

GRIFFITH WILSON IS THE BEST! The Sales consultant, Griffith! Wow he is amazing! He was patient and professional at all times and answered every question we had. We had the bes The Sales consultant, Griffith! Wow he is amazing! He was patient and professional at all times and answered every question we had. We had the best experience ever at Lexus of Watertown because of him. We even went back 10 days later to purchase another vehicle. He deserves a Bonus! 5 stars to him! Best Sales Consultant we have ever met. Thank you Griffith and Lexus of Watertown for helping us purchase our family vehicles. More