Lexus of Watertown

Lexus Pre-Owned Center - Poor Experience I purchased my vehicle in November, 2015. Since then, I have experienced two significant issues with my vehicle, both as a result of the actions of L I purchased my vehicle in November, 2015. Since then, I have experienced two significant issues with my vehicle, both as a result of the actions of Lexus of Watertown Pre-owned Center. 1. Service technican improperly installed the front license plate bracket resulting in a $300 repair at another dealership within 6 months of taking delivery of my vehicle. I do understand and appreciate that mistakes occur but not owning up to those errors is poor management. I had moved on from this issue until this past week... 2. The autobond installation was installed improperly and used an inferior product. Note that the installer hired by Lexus of Watertown is now out of business. A $1000 replacement is required. The Pre-owned Sales Manager dismissed my earlier compliant when I had clear documentation and photos of the damage caused by the Lexus service technican. I've reached out to the pre-owned sales consultant to ask for assistance. I'm hopeful that this latest issue will be approperly addressed. More

Finance manager Alex is very nice & friendly, Tony is nice , I will recommend, My friends and family to buy a car from Watertown lexus, Tony was very helpful and friendly. In the future if I need any kind of ser I will recommend, My friends and family to buy a car from Watertown lexus, Tony was very helpful and friendly. In the future if I need any kind of service definitely I will work with Tony. More

Service department just horrible So disappointed in the service department more than once. First time chip paint on my car then tried to hide it. Second time car was leaking fluid wa So disappointed in the service department more than once. First time chip paint on my car then tried to hide it. Second time car was leaking fluid was not the least compassionate or try to help the situation More

GREAT honest service with Luis G. Our 03' Lexus SC 430 has almost 100K miles. We have always had LoW perform the service. Thry have always beeb honest. And in schedule. Our service r Our 03' Lexus SC 430 has almost 100K miles. We have always had LoW perform the service. Thry have always beeb honest. And in schedule. Our service rep Luis G is great. And Patrick thf service manager is always helpful. More

Routine oil change and car wash. Scheduling is easy. I am only in Boston on Thursdays so they fit my car in on the one day that work's for me. If I have extensive work being done they Scheduling is easy. I am only in Boston on Thursdays so they fit my car in on the one day that work's for me. If I have extensive work being done they always have a loner car availiable. More

Very customer oriented!! Very friendly toward their customers. Eager to please whatever the issues were at that time. Seemingly ready to provide information about Lexus servic Very friendly toward their customers. Eager to please whatever the issues were at that time. Seemingly ready to provide information about Lexus services and what the potential is when it comes to trades and other services. More

Highly professional and friendly Each time to come for service to this dealership is a pleasure. The atmosphere of the dealership is peaceful, employees are very professional, respect Each time to come for service to this dealership is a pleasure. The atmosphere of the dealership is peaceful, employees are very professional, respectful. You are absolutely sure that your car service will be first class level. Thank you. More

Total professionals This is the second car I bought and had serviced at Lexus of Watertown. I have had Maria Laskaris as my Service Advisor. She is attentive to your nee This is the second car I bought and had serviced at Lexus of Watertown. I have had Maria Laskaris as my Service Advisor. She is attentive to your needs, lets you know approximately how much the cost will be and how long it will take barring any surprises. She is very nice and helps make keeping your car safe a pleasant experience. More

Very Knowledgeable Michael Taddi made the overall purchase process very pleasant and easy. He's very knowledgeable and answered all my questions clearly with sufficient Michael Taddi made the overall purchase process very pleasant and easy. He's very knowledgeable and answered all my questions clearly with sufficient detail. The day I picked up car Michael set plenty of time aside to ensure that I understood car's features and set them accordingly, which eliminated questions once I left the dealership. More

Tony Viveiros makes car buying simple and note-worthy Tony Viveiros is the second professional with whom I worked at Lexus of Watertown. The first was a young man at the receptionist desk who introduced m Tony Viveiros is the second professional with whom I worked at Lexus of Watertown. The first was a young man at the receptionist desk who introduced me to Tony. Thank you. Tony made a complicated deal into a simple and very fair deal. We got a new car at a fair price and we also met a very valuable sales professional who was very knowledgeable and took his time explaining some complicated issues, not once losing patience. More