Lexus of Watertown

A very professional service experience I have always found Lexus of Watertown service to be very high-quality. I appreciate that the service reps are straightforward, thorough and courteous I have always found Lexus of Watertown service to be very high-quality. I appreciate that the service reps are straightforward, thorough and courteous. I typically wait for my car (even for the longer services), so I can't speak much to the car-loaner experience, but the waiting area, refreshment center and business center are very much appreciated. More

Thank you Harold! Thank you Harold Schloss for helping me purchase my very first Lexus! Lexus of Watertown was great and everyone was friendly and helpful. Lexus of Thank you Harold Schloss for helping me purchase my very first Lexus! Lexus of Watertown was great and everyone was friendly and helpful. Lexus of Watertown is lucky to have Harold. More

Feels like family and friends I have been using the Watertown Lexus dealership since I purchased the RX300 in 2001. Moved to Virginia and used two different dealerships down here. I have been using the Watertown Lexus dealership since I purchased the RX300 in 2001. Moved to Virginia and used two different dealerships down here. I now time my visits to Massachusetts for when I need service so I can continue to use the Watertown Lexus Dealership. They make me feel like I am a family member and a friend. Love the way I am treated at this service center! More

Service Brining in my nx200t and as usual everything is going fine with friendly service and excellent waiting area. They give you time frame if you wait and Brining in my nx200t and as usual everything is going fine with friendly service and excellent waiting area. They give you time frame if you wait and they bring back a nice clean vehicle 🚗 with a smile. Who could ask for. No one but they top that my giving you refreshments as well!!😉 More

Problem with check coming on. The dealer worked on the car, said it was fixed, but it was not. They kept it almost two weeks to fully find and fix the issue; I had a loaner car in The dealer worked on the car, said it was fixed, but it was not. They kept it almost two weeks to fully find and fix the issue; I had a loaner car in the meantime. Eventually, they kept looking and replaced a defective sensor and cleaned wires which had caused the problem. The car is running fine and the dealer helped minimize the dissatisfaction I had with the quality of my Lexus vehicle. More

Great experience Tony Viveiros was our man and he did an excellent job helping us get the right used car at the best price. He was kind, courteous and guided us throug Tony Viveiros was our man and he did an excellent job helping us get the right used car at the best price. He was kind, courteous and guided us through the process with tact. Excellent! More

I had bad experiences They installed the airbag in the passenger and right after my car started with a noise where they installed the airbag and didnt take responsability f They installed the airbag in the passenger and right after my car started with a noise where they installed the airbag and didnt take responsability for that and make me pay for that More

Excellent Raymond was a terrific salesman. We were a bit apprehensive about the whole process but Raymond was there everry step of te way. Very professional dea Raymond was a terrific salesman. We were a bit apprehensive about the whole process but Raymond was there everry step of te way. Very professional dealership. I would recommend it highly. More

Multiple Issues Very professional in getting the 10K service coordinated with the technology and a recall issue. Got it all done and a sticker in record time. Very professional in getting the 10K service coordinated with the technology and a recall issue. Got it all done and a sticker in record time. More

Ask for Harold! Harold schloss was so helpful with our leasing process. Please ask for him! Lexus of Watertown has a great facility with amazing customer service! Harold schloss was so helpful with our leasing process. Please ask for him! Lexus of Watertown has a great facility with amazing customer service! Hillary mahoney More