Lexus of Watertown

Third car bought at this dealership This is the third car that I have purchased from Lexus, Watertown. Salwa, the sales rep, did a great job showing us numerous cars. She was extremely This is the third car that I have purchased from Lexus, Watertown. Salwa, the sales rep, did a great job showing us numerous cars. She was extremely helpful, was very pleasant and patient, was not aggressive or pushy, and assisted us in every way possible. It was a pleasure working with her. More

Unethical I went to Lexus of Watertown to replace the Lexus I purchased there a number of years ago. They offered me a satisfactory price on a new vehicle. Th I went to Lexus of Watertown to replace the Lexus I purchased there a number of years ago. They offered me a satisfactory price on a new vehicle. The sales manager, Arman Manoukian, then offered a surprisingly low price on my trade in. I said it wasn’t enough. He increased the offer by 50 percent. I said no thank you and got up to leave. Arman said the very best he could do was another $1000 above his most recent offer. I said no thank you. He encouraged me to think about it as I left. I left the dealership with an offer, directly from the sales manager which he encouraged me to consider further. I did think more about it. I decided pursuing other avenues to sell my car wasn’t worth it. I called the sales person and said I would accept Arman’s offer. The sales person checked with Arman. Arman said he would not honor his offer. He did not deny making the offer. He did not say I misunderstood the offer or the encouragement to think about it. I’ve given Lexus of Watertown the opportunity to respond to my concerns. They have not. I made my concerns known to multiple people within the organization. I am surprised and disappointed to say this, but I must conclude that Lexus of Watertown is unethical and immoral in its business practices. More

Excellent Service provided by Lexus of Watertown Kim is my primary service provider at Lexus of Watertown. She is very kind and took quick action and prompt response. Everytime, I received a warm let Kim is my primary service provider at Lexus of Watertown. She is very kind and took quick action and prompt response. Everytime, I received a warm letter from her with attached details. More

Easy in, Easy out Always a wonderful experience when I schedule service! A well oiled service team. They make feel important and their best customer. Cudos to Lexus Always a wonderful experience when I schedule service! A well oiled service team. They make feel important and their best customer. Cudos to Lexus of Watertown More

Kim Trott Rocks! My service with Kim are always awesome! She always keeps me informed of my visit and what is going on. She is quick to return my phone calls. My service with Kim are always awesome! She always keeps me informed of my visit and what is going on. She is quick to return my phone calls. More

I love Lexus of Watertown! This was a small issue with radio and BSM. But no matter how small my issue is, I am always treated professionally. It is a pleasure going to this dea This was a small issue with radio and BSM. But no matter how small my issue is, I am always treated professionally. It is a pleasure going to this dealership. More

Quick service As always a very pleasant experience at Lexus. The service consultants are amongst the best ! I was able to get in and out quickly and efficiently on As always a very pleasant experience at Lexus. The service consultants are amongst the best ! I was able to get in and out quickly and efficiently on a busy weekday morning. More

Amazing Service! I arrived a little ahead of my scheduled time, but the representatives took the car right away and completed the service ahead of the schedule. Waiti I arrived a little ahead of my scheduled time, but the representatives took the car right away and completed the service ahead of the schedule. Waiting areas are very comfortable, free wi-fi and I was able to work while waiting. Every one was nice and polite. A-mazing! More

Nick is the BEST!!! The extremely high level of service that I receive at Lexus of Watertown is the reason my next car will be a Lexus. Despite the fact that the dealersh The extremely high level of service that I receive at Lexus of Watertown is the reason my next car will be a Lexus. Despite the fact that the dealership 's location is not convenient to where I live, I remain steadfastly loyal. The individualized attention, as well as the new videos which accompanied my service visit are outstanding. The reliability of my vehicle, even with 146,000 miles SO exceeds my friends experiences who are dealing with BMW's and their phantom electrical issues. Many thanks for all the care you give to your customers. Your low personnel turnover is a testament to the dealership. Clearly, the positive workplace contributes to very satisfied customers. More

Fantastic to work with, you have earned my loyalty. I sent my inquiry in on a NX 200T on 11/9/16 and within minutes I had a response from Mr. Anthony Carlino! I was very lucky not only to have someone w I sent my inquiry in on a NX 200T on 11/9/16 and within minutes I had a response from Mr. Anthony Carlino! I was very lucky not only to have someone who was extremely knowledgeable about the brand but was also in tuned to my needs. I have purchased three other Lexus vehicles in the past from other dealerships and have been very pleased with the results. But after my experience dealing with Anthony and Lexus of Watertown I now know that I will not deal with anyone else or any other dealership. I am now driving a beautiful Certified NX that looks and drives as if it were just driven out of the factory. Oh and I don’t want to forget about George from finance, he made my financing seamless. So if you are looking for a new or certified Lexus I would highly recommend Lexus of Watertown. More