Lexus of Watertown

Kim Trott Rocks! My service with Kim are always awesome! She always keeps me informed of my visit and what is going on. She is quick to return my phone calls. My service with Kim are always awesome! She always keeps me informed of my visit and what is going on. She is quick to return my phone calls. More

I love Lexus of Watertown! This was a small issue with radio and BSM. But no matter how small my issue is, I am always treated professionally. It is a pleasure going to this dea This was a small issue with radio and BSM. But no matter how small my issue is, I am always treated professionally. It is a pleasure going to this dealership. More

Great buying experience I found the vehicle I thought I wanted on the website. Unfortunately it was no longer available when we arrived. In hindsight that turned out to be ou I found the vehicle I thought I wanted on the website. Unfortunately it was no longer available when we arrived. In hindsight that turned out to be our good fortune on three fronts. 1. We met our sales associate Michael Pacheco. 2. Michael guided us to an even better value. 3. Knowing we had a tight window, Michael made everything happen quickly and efficiently. More

I love the service department. The service department is always helpful, friendly and very considerate of my time. I also would recommend the sales department. Yianni was excellent The service department is always helpful, friendly and very considerate of my time. I also would recommend the sales department. Yianni was excellent as was Maria in service. More

Superior service!!!! Top notch service .. no one likes it when your car breaks down , it's a huge incovience and I have a very busy schedule . Amanda made it effortless!! Top notch service .. no one likes it when your car breaks down , it's a huge incovience and I have a very busy schedule . Amanda made it effortless!! More

Fantastic to work with, you have earned my loyalty. I sent my inquiry in on a NX 200T on 11/9/16 and within minutes I had a response from Mr. Anthony Carlino! I was very lucky not only to have someone w I sent my inquiry in on a NX 200T on 11/9/16 and within minutes I had a response from Mr. Anthony Carlino! I was very lucky not only to have someone who was extremely knowledgeable about the brand but was also in tuned to my needs. I have purchased three other Lexus vehicles in the past from other dealerships and have been very pleased with the results. But after my experience dealing with Anthony and Lexus of Watertown I now know that I will not deal with anyone else or any other dealership. I am now driving a beautiful Certified NX that looks and drives as if it were just driven out of the factory. Oh and I don’t want to forget about George from finance, he made my financing seamless. So if you are looking for a new or certified Lexus I would highly recommend Lexus of Watertown. More

AWESOME SERVICE from the Parts Dept and Customer Service Hi, I went in to buy a new battery. Bethany went over and beyond to help me research the info that I may have had a warranty on the one I bought a Hi, I went in to buy a new battery. Bethany went over and beyond to help me research the info that I may have had a warranty on the one I bought another dealership. My Phan in customer relations helped me and did a WONDERFUL job in getting it done. Bethany followed up and made sure I was well taken care of from start to finish! I would go back there and recommend this dealership in a heartbeat! :) More

William Brazil and Lexus of Watertown William Brazil was great to work with. He was personable, friendly, not pushy, and made the buying process less frustrating than other places. The onl William Brazil was great to work with. He was personable, friendly, not pushy, and made the buying process less frustrating than other places. The only issue was communication when we came to pick up our vehicle. We were told that the pick up process would take about an hour, yet we were there for four because there were delays that could have been avoided if we were told ahead of time. Oh and the coffee at the dealership was pretty awesome. More

Great un servicio excelente especialmente la encargada de nuestro vehículo. Recomendamos este dealer y aprovechamos la ocasión para felicitar a nuestra con un servicio excelente especialmente la encargada de nuestro vehículo. Recomendamos este dealer y aprovechamos la ocasión para felicitar a nuestra consejera de servicio: gracias Kim! More

my vehicle's service The service consultant Kim Trott was very courteous and friendly. She delivered my vehicle to me in less time than expected. She brought all the pap The service consultant Kim Trott was very courteous and friendly. She delivered my vehicle to me in less time than expected. She brought all the paperwork to me instead of me having to go back to her office. The whole process was excellent. She even removed the plastic from inside the vehicle. I was very comfortable with her service. She looks like she enjoys her job which let me with pleasant feeling towards the dealership. More