Lexus of Watertown

Great experience Our overall experience with the Lexas of Watertown was very positive. The easiest car buying experiences we've had was with William Brazil. Thanks W Our overall experience with the Lexas of Watertown was very positive. The easiest car buying experiences we've had was with William Brazil. Thanks William!! More

Excellent customer service Great people to work with, I did everything long distance and when i went there, William Brazil was more than happy to help me. William went over and Great people to work with, I did everything long distance and when i went there, William Brazil was more than happy to help me. William went over and above and because of that, they will certainly get my business again. More

Service department is the reason to keep coming back I've had my car serviced at all 4 eastern Massachusetts Lexus dealers in the past 5 years. I can say Amanda Carr. a Lexus of Watertown service departm I've had my car serviced at all 4 eastern Massachusetts Lexus dealers in the past 5 years. I can say Amanda Carr. a Lexus of Watertown service department consultant, is one of the best consultants I've had the pleasure to deal with. I'm sitting in the dealership right now as I write this waiting for my vehicle. Even though the dealer is having another busy morning, and even though my initial service write up was with another consultant, Amanda went out of her way to personally greet me in the waiting room. She then continued to keep me informed to the progress of my visit, and promptly followed up with me to explain some additional recommended work and what items needed attention and what could be held off. Her professionalism and friendly approach, while abundant in the new sales showroom, is rare to see in most service departments. The service department in any dealership is critical for maintaining the ongoing relationship between the dealer and the customer well after the initial sale is made. Amanda Carr is the reason why I would consider Watertown Lexus at the top of my list for my next purchase, even though I did not purchase my current car here. That's a pretty big endorsement for any service consultant, however it's well deserved. More

Fantastic experience! When it comes to dealerships, I get really nervous about dealing with the people who work there because past experiences have left me with a bitter ta When it comes to dealerships, I get really nervous about dealing with the people who work there because past experiences have left me with a bitter taste in my mouth. However, William provided great comfort during the entire car buying process, with his friendliness, genuineness, and extensive knowledge of not only the cars, but also about the dealership and its competitors. He worked very hard to earn our business and respected our wishes throughout the entire process. I was also on a very tight time crunch, and William delivered his promises without fail. He made sure that I was well educated about the car and made sure that I had everything (spare tire, first aid kit, screw driver) before I took it home. He also didn't hesitate to follow up on us after I had taken the car home to make sure everything was okay! We greatly enjoyed our experience with William at Lexus of Watertown! More

Best car buying experience ever! Even though I cam to look a specific car William Brazil was very helpful made use feel very comfortable and good about the purchases we made. Even though I cam to look a specific car William Brazil was very helpful made use feel very comfortable and good about the purchases we made. More

Great experience in Lexus of Watertown I had a great experience in Lexus of Watertown. William Brazil, who is the salesman, helped me a lot when I purchased the new vehicle. He is friendly, I had a great experience in Lexus of Watertown. William Brazil, who is the salesman, helped me a lot when I purchased the new vehicle. He is friendly, kind-hearted and always put the customer in 1st place. More

Great experience at dealership My husband and I just bought a preowned vehicle from Lexus of Watertown and our experience has been a positive one. We worked with a rep named William My husband and I just bought a preowned vehicle from Lexus of Watertown and our experience has been a positive one. We worked with a rep named William Brazil, who was very nice, friendly, and helpful. When we first arrived at the dealership, we had a specific car in mind but we were disappointed to find that the car had been sold already. However, we decided to look around from the rest of their inventory and William allowed as to explore and test drive several cars without feeling rushed. We found a car we liked at a price we felt was reasonable, so we are happy with our experience. There were a few things that needed to be taken care of before we took the car home and William kept his word and took care of everything he said he would. By far, this was the best car shopping experience I have had. More

Visit to dealership I went to this dealership to view used vehicle. I was shown around by this gentleman. No pressure at all. William was knowledgeable about the vehic I went to this dealership to view used vehicle. I was shown around by this gentleman. No pressure at all. William was knowledgeable about the vehicle & history which i like. I would recommend this dealership to anyone looking for new or used vehicles. More

Used Toyota Camry Purchase I had a pleasant experience during my visit and the day of purchase of a vehicle. William Brazil attended to us and answered all our questions. He is I had a pleasant experience during my visit and the day of purchase of a vehicle. William Brazil attended to us and answered all our questions. He is knowledgeable and he put some effort into finding out how he could help us out. He went above and beyond in addressing the concerns we had about the vehicle.He also put no pressure on us! I would definitely recommend him to anyone looking to buy a preowned vehicle at Lexus of Watertown. He was a pleasure to work with. More

Stellar experience from out of town buyer From the moment I contacted Watertown Lexus to the moment I flew in from NY it was such a smooth and pleasant experience. This dealership was the best From the moment I contacted Watertown Lexus to the moment I flew in from NY it was such a smooth and pleasant experience. This dealership was the best deal I could find which is why I made the trip. The staff was very friendly especially Anthony Carlino. I would definitely purchase again in the future. I was in and out in under an hour with my paperwork. More