Lexus of Watertown

Excellent service It was a pleasure working with William Brazil. He was very helpful, knowledgeable, and accommodating. He is the type of salesman that will continue It was a pleasure working with William Brazil. He was very helpful, knowledgeable, and accommodating. He is the type of salesman that will continue to bring people into your dealership. This is our first relationship with your company and definitely not our last. Bob and Con More

Fast resolution of customer request We purchased a " new to us" lexus. Great low mileage vehicle which we love. We needed a new small trim strip when we purchased the vehicle, which ou We purchased a " new to us" lexus. Great low mileage vehicle which we love. We needed a new small trim strip when we purchased the vehicle, which our salesperson didn't get to us due to a family issue. We called the dealership and spoke with Anthony M. Carlino and within days we had the correct part, correct color send to us. We live out of state, so that's why it was sent to us per our request. I would have no hesitation to purchase again from Watertown Lexus, great vehicle, great price, great service. Thank you Anthony. More

Best Customer Service Me and my father came in looking around for a car, my man William Brazil took care of us. Showed us a couple cars we had in mind, what was in stock an Me and my father came in looking around for a car, my man William Brazil took care of us. Showed us a couple cars we had in mind, what was in stock and what wasn't. Then we end up catching one on our eyes. We took it out for a test drive and everything went smooth. William took his time to talk to us about each and every other option we could've chose. Customer service was one of the best I've seen, easy to communicate, most friendliest, and very pleasant. I would recommend him to anyone i know looking to buy a car. More

Amazing service & experience Anthony Carlino has made my experience of purchasing my very first car extremely pleasant, easy, and stress free. I found him to be very personable a Anthony Carlino has made my experience of purchasing my very first car extremely pleasant, easy, and stress free. I found him to be very personable and honest which helped assure me with my purchase. The overall energy of Lexus of Watertown was positive, warm, and welcoming. Amazing service! More

Best Buying Experience I have been buying cars for over 40 years,but never had an experience like Watertown. Everyone was polite,efficient & knowledgeable. My salesman Wil I have been buying cars for over 40 years,but never had an experience like Watertown. Everyone was polite,efficient & knowledgeable. My salesman William Brazil was informative but never pushy or overbearing. He had answers for my many questions. He is a keeper for sure. I left in a beautiful 2013 Lexus ES & couldn't be happier! Sandy More

Excellent service by William Brazil & Anthony Carlino. Will definitely recommend this dealership to my family and friends and return in the future for another Lexus. by William Brazil & Anthony Carlino. Will definitely recommend this dealership to my family and friends and return in the future for another Lexus. More

Easy process, great experience I purchased a preowned jeep grand cherokee with the help of Anthony Carlino. The process was stress free, easy and not to mention the vehicle was list I purchased a preowned jeep grand cherokee with the help of Anthony Carlino. The process was stress free, easy and not to mention the vehicle was listed at a great price! I would recommend this dealership to friend and family. More

Thank you Eddy Estrada (Lexus of Watertown Preowned) My wife and I just purchased a vehicle from Lexus of Watertown Preowned. We had initially worked with a rep there but it ended up not working out and My wife and I just purchased a vehicle from Lexus of Watertown Preowned. We had initially worked with a rep there but it ended up not working out and we were lucky enough to start working with Eddy Estrada. Although negotiations with Management was difficult, the list price was competitive and the vehicle itself was in much better shape than others ones that we saw at other Lexus dealerships. Eddy was great in that he spent the time to make sure we were happy with the purchase. He went above and beyond and stayed past closing (several times) to work with us on details and other items. He never showed us one time that he was frustrated with the process. All he wanted to do was make sure we were happy and that is the type of sales person I want to work with. Not someone who will start off nice but then hang you to dry if the sales process is taking too long and they do not believe the buyer is going to buy. My only reason why I did not give this dealership 5 stars is that it needs to lighten up on the salesy management side and be open to what the customers are bringing in as competitive prices. Thank you Eddy and look forward to potentially working with you again. More

Best place I've that purchased a car It did'nt take long to find the car i wanted with the huge selection that was available, and very well priced. I will recommend this store to all my f It did'nt take long to find the car i wanted with the huge selection that was available, and very well priced. I will recommend this store to all my friends and family. More

Test drive used Lexus - great experience Met with William Brazil to test drive a used Lexus IS250. Great, very thorough, professional and responsive experience! We went on a test drive in d Met with William Brazil to test drive a used Lexus IS250. Great, very thorough, professional and responsive experience! We went on a test drive in different areas to really get a sense of what the car could do. Follow up was courteous More