Lexus of Watertown

I purchased a 2010 certified pre-owned Lexus IS 250. My husband and I had a wonderful experience. Steve was awesome...he listened as to what we wanted and what we wanted to pay. Whenever we called he was husband and I had a wonderful experience. Steve was awesome...he listened as to what we wanted and what we wanted to pay. Whenever we called he was there for us and always called us back. Everyone we dealt with was very professional. We would definitely recommend Lexus of Watertown! More

I bought an RX350 from My Phan, and spoke at length with Tanya Savas on the phone before coming into the dealership. Tanya is very, very good at what she does and exceptionally knowledgeable about the car Tanya Savas on the phone before coming into the dealership. Tanya is very, very good at what she does and exceptionally knowledgeable about the car buying process. My was very friendly and helpful, and gave us a great price and we had a deal done in less than 30 minutes. We had done our homework in advance and were very prepared buyers, and were treated as such. More

Over the past fifteen years, I've had the pleasure of driving a Lexus! In fact, just last week, I took possession of my fifth brand new ES350 at Lexus of Watertown. I am thrilled with the style and ou driving a Lexus! In fact, just last week, I took possession of my fifth brand new ES350 at Lexus of Watertown. I am thrilled with the style and outstanding performance of the vehicle ..... AND equally thrilled with the service and staff at your dealership. Tony Bruno (no relation), Chelsea Grant and Vahagn Demirtchain located the vehicle with every feature I required and then as a team, negotiated terms acceptable to me. Vahagn was very knowledgeable and took the time to familiarize me with all the new technology. Vincent Luizzi completed the necessary paperwork which allowed me to drive off same night (and they stayed late to accomplish that task). I am very pleased they delivered on their promises..... and needless to say happy with the price! I couldn't ask for more. Outstanding service ! My sincere thanks to all! Judi Bruno More

Lexus of Water Town is not an amazing place but it gives excellent services. It was great pleasure was to deal with Salwa Cheikh Moussa who was salesperson. She is very knowledgeable and understands the excellent services. It was great pleasure was to deal with Salwa Cheikh Moussa who was salesperson. She is very knowledgeable and understands the mechanics of the used car of Lexus ES 350. She is a extremely professional salesperson I had ever met. She showed her positive attitude, patience and giving me great satisfaction. She was focused on what was car I desired. Lexus of Water Town should be proud of her extremely sale skills and representation for Lexus dealer. Also, I had a chance to meet with Nick, service consultant and Alex, business Manager; they are excellent people. I will continue to do a business with Lexus of Water Town and never hesitate to recommend to my friends or any person who need to a purchaser a new or use car. More

Would like to thank Lexus and Salwa for being a high class establishment and being a high class saleswoman. Probably the easiest most convenient time I ever had purchasing a vehicle. The RX hybrid I bou class establishment and being a high class saleswoman. Probably the easiest most convenient time I ever had purchasing a vehicle. The RX hybrid I bought is an absolute monster and the price was not bad as well. They even delivered the car for me. I will be here for my next car in the future. More

I came to Lexus of Watertown after having a very bad experience at another Lexus dealership. I had originally decided not to buy the car I really wanted due to my previous experience, but decided to co experience at another Lexus dealership. I had originally decided not to buy the car I really wanted due to my previous experience, but decided to come to Watertown as a 'last effort' due to the reviews on this site. Tony and Randy were great. I didn't feel as though I was being played...no cheesy sales lines...no secret meetings or hiding of information. I had done quite a bit of research and knew what I wanted for a sales price, which LoW met. Also, I asked for a full breakdown of the cost to own the car up to 120 miles (cost of all recommended scheduled maintenance as well as cost of tires/oil changes/etc). All of this information was waiting for me when I arrived. Although, I continue to agree with the masses that Lexus is an expensive car to own - and you would expect more maintenance included with a new purchase with the prestige of 'Lexus'- Randy and Tony did all they could to ease my concerns. As a result, I did purchase the car....a 2013 CT hybrid. My only disappointment was a lower than expected offering for my trade-in. I had been in a minor accident with the car that did show up on the carfax, and as a result, the offered amount was significantly below the kbb value. Still, I would recommend Tony & Randy to any friend currently in the market for a Lexus. More

I purchased a certified pre-owned Lexus ES350 and I was very pleased with my sales associate as well as the dealership. The process was very smooth. I came with 3 cars I had in mind, all three were availab very pleased with my sales associate as well as the dealership. The process was very smooth. I came with 3 cars I had in mind, all three were available and I was able to purchase one of them. I will definitely return for future purchases. More

I bought a new Lexus RX 350 on 11/17 form Lexus of Watertown. Immediately, I noticed a slight vibration. I spoke with the dealer and they thought it was that the tires needed to be balanced so we sch Watertown. Immediately, I noticed a slight vibration. I spoke with the dealer and they thought it was that the tires needed to be balanced so we scheduled an appointment 10 days out. After 2 days of diagnosis we were informed that the transmission was defective and needed to be replaced. The car has 500 miles now the original call was at approximately 150 miles. I asked for a new car because the purchase I made was defective upon receipt. I am currently being escorted through the bureaucratic process at Lexus, between the dealer and Manufacturer, so much for Superior Customer Service being a corporate quality. They are more concerned with the legal process than doing what is right and proving me with what I wanted and paid for up front. They should do the right thing and take care of me instead of haggling on who will take the monetary hit, dealer or manufacture, or if they get their way ME! I have found the true meaning of a “December to Remember” at Lexus and Lexus of Watertown! I only want what I paid for up front. No more no less! More

This dealership is really top notch! It was extremely busy last week and the general sales manager, Michael O'Connell personally took my into his office and worked out an entire lease on a 2012 IS250. I busy last week and the general sales manager, Michael O'Connell personally took my into his office and worked out an entire lease on a 2012 IS250. I could tell he was extremely busy, but stepped up to the plate in a big way! I would definitely recommend Lexus of Watertown! More

I am surprised at so many positive reviews because my experience at this dealership was far from that. In my particular case, I felt that the dealership was deliberately deceptive and misleading and just experience at this dealership was far from that. In my particular case, I felt that the dealership was deliberately deceptive and misleading and just tried to get me to come in and buy something that they had in stock without any regard for my time or preference. To mention some specifics, I was looking for a 2013 GS fully loaded and had a certain budget in mind . I talked to the dealership via email and phone and mentioned all the details like down payment , options I needed on the car, the monthly payment I wanted to stay under and the terms of the financing I was looking for. They told me that it was doable and they had a lot of specials and rebates for Christmas that I would be eligible for and I could actually get the car under the monthly payment that I was looking to pay, I just had to come down and work with them. So , I arrived at the dealership and was introduced to My Jimmy Yu. Mr Yu seemed confrontational at times, almost rude.. at times , making comments like "Well, you can't afford the MSRP so I will have to reduce the price" .. as if everyone pays MSRP on a 60k car.. mind you, I was not delusional and was willing to pay almost 25% down in cash... I insisted that we work out the numbers first but despite my repeated requests, Mr Yu refused to give me even a broad idea of the price they were willing to sell at or what monthly payment we were talking about. He assured me that the numbers would work but I needed to test drive the car first.At the end of the test drive,Mr Yu pulls out a calculator and tells me that the car is beyond my budget. I expressed my disappointment that this was not told to me earlier and also told them that the car that they had in stock (they only had 1 car in stock with the package I wanted) was not my preferred color anyway and started to leave. My Yu stopped me and asked me to wait while he tried to find a car with the color combination I wanted. 10 minutes later, he walked in with his manager who offered to use the same calculator to tell me that the car was outside my budget. To conclude, two and a half hours after my phone conversation and after an hour long drive with my 7 months pregnant wife , I walked out of the dealership without any idea of what they were selling the car for , no idea of how much outside the budget it was, no interest shown by Mr Jimmy Yu to make an effort to locate the desired color combination and no interest shown in placing a custom order (even though my prior Lexus was also a custom order placed through a different dealership). People reading this can draw their own conclusions from here and make their decisions but with many different Lexus dealerships in the Boston area to choose from , I would never again bother to work with Lexus of Watertown in the future and I would certainly not recommend this dealership to anyone. More