Lexus of Watertown

Tony Bruno worked with me to create a package that was affordable. CD tapes were inadvertedly lost when my former car went to auction...he was instrumental in trying to track them down, and when unable to affordable. CD tapes were inadvertedly lost when my former car went to auction...he was instrumental in trying to track them down, and when unable to do so, offered to replace them. I was also offered a loaner car while my car was being cleaned and prepped with AutoGlass. He connected me immediately to the service dept. to make sure that I was satisfied with my Blue Tooth function. I found him to be very patient and concerned that I was happy with the whole procedure every step of the way. If I have any more questions, I would not hesistate to call on him as I find him to be honest and reliable. I would highly recommend the dealership, as well as Tony, to anyone who is in the market for shopping for a Lexus model. B J Feeney More

Got a new 2013 ES 350 and the experience was with out a doubt the best i've ever had with a car dealership, and alot of it has to do with my sales person. Jaqui made the process of buying the car painless, doubt the best i've ever had with a car dealership, and alot of it has to do with my sales person. Jaqui made the process of buying the car painless,even when negotiating price.she is very knowledgable with the car and took the time to explain options and there functions. I would definately suggest requesting her as your Sales Person. I would also like to thank Kevin Smith for also making the finance processan easy one he to took the time to explain the details and made sure i understood everything. Thank You Very Much, Geno Mirabella More

Just bought 2013 Lexus RX350 on August 21, 2012. Finance Just bought 2013 Lexus RX350 on August 21, 2012. Finance Department, Kevin Smith is very rude, not return phone call. Kevin misled me to purchase Si Just bought 2013 Lexus RX350 on August 21, 2012. Finance Department, Kevin Smith is very rude, not return phone call. Kevin misled me to purchase Simonized which claim to protect paint scratch. After I read the contract, Simonize is nothing more than car wash. So I call him next morning to cancel Simonize, he promise to that he cancel it, will mail check to me. It's been a week, I have not received any check from him. I called him daily and left message, he did not return any phone call. More

I visited Lexus of Watertown to buy a new Lexus. Christopher was very friendly and helpful. He took the time to answer all the questions I had I will recommend anybody visiting Lexus of Watertown to Christopher was very friendly and helpful. He took the time to answer all the questions I had I will recommend anybody visiting Lexus of Watertown to try to ask for him. Great guy and great experience. I didn't end up buying the car their because I managed to get a crazy good deal on a demo car at another dealer but I will definitely go back there for services and my next lexus! More

The whole team was awesome. Tony was fantastic as always, and Greg was wonderful to work with. Manny was wonderful ironing out the final details. It is a no-brainer to buy a Lexus at Lexus of Water always, and Greg was wonderful to work with. Manny was wonderful ironing out the final details. It is a no-brainer to buy a Lexus at Lexus of Watertown. The guys at Ira in Danvers are awful. More

Chad Tinti has been the service advisor for my husband and I for the last 4 years. He has always been very personable and honest. He never has the repairs started without calling and talking it over with and I for the last 4 years. He has always been very personable and honest. He never has the repairs started without calling and talking it over with us and he will tell us exactly what needs to be done at the present moment and what can safely wait.We always get a loaner and can keep it for as long the cars are being serviced, at least 1 or more days if needed. If Chad happens to be on vacation when we call to schedule an appoinment, we make it for when he is back. That's how much we value his professional opinion and the excellent service he provides! Jim and Aida Belmont, MA More

I recently visited Lexus Watertowm just to see what they had to offer. I had the privilege of meeting Robert Kasule who was very customer service oriented and really seemed to value me as a customer and my had to offer. I had the privilege of meeting Robert Kasule who was very customer service oriented and really seemed to value me as a customer and my business. He was very courteous and explained everything about the car without taking anything for granted. I ended up leaving with a Lexus even if I just went in to look!!! I would therefore highly recommend not only Robert Kasule but also Lexus Watertown in general to my family and friends. More

We visited this dealership in our quest to lease a new Lexus Rx350 and were pleasantly surprised by their professional and courteous staff. Their attention to detail and followup after the sale was notic Lexus Rx350 and were pleasantly surprised by their professional and courteous staff. Their attention to detail and followup after the sale was noticably different from other dealerships. This dealership stands out from the crowd. Highly recommend a visit. More

After having a good experience with Herb Chambers Lexus, after buying two Lexus cars from them three years ago my wife and I felt it time to upgrade to a newer vehicle for me now and her later on. We chose after buying two Lexus cars from them three years ago my wife and I felt it time to upgrade to a newer vehicle for me now and her later on. We chose Lexus of Watertown because they offered the best deal online and followed that up with even a better deal when we met Ed Martens at the dealership. Ed was courteous and very helpful in explaining how pleased he was to be part of the Lexus Of Watertown staff and that carried over to making both my wife and I very comfortable about the deal we received. I recommend this dealership to all those looking for a new or certified Lexus. Ed LoTurco Lexington, MA More

One of the best dealership. I mostly worked with Jimmy Yu. He is a delight to work with and assest to Lexus dealership. I highly recommend this dealership to anyone without any reservation. Easy to work w Yu. He is a delight to work with and assest to Lexus dealership. I highly recommend this dealership to anyone without any reservation. Easy to work with, polite, and consumer friendly from top to bottom. More