Lexus of Watertown

Very knowledgeable, Very helpful. Patient and thorough. Made experience a pleasure. Explained the car very well and pointed out tips and advice. Answered all questions very thoroughly and with interest. Made experience a pleasure. Explained the car very well and pointed out tips and advice. Answered all questions very thoroughly and with interest. More

Purchased 09 IS250 AWD fully loaded for 28k. Although I didn't get what I wanted for my trade I think it was still a deal. George was very professional and helpful. 5 star customer service this guy. There didn't get what I wanted for my trade I think it was still a deal. George was very professional and helpful. 5 star customer service this guy. There were a few dents on the car when I picked it up so George promised to have them fixed. I didn't have the time so he came to Boston picked up the car while I was at work then dropped it off when it was done. More

Very pleased with our experience with this dealer. Jesse Henrici did a terrific job explaining advantages of our early lease renewal and worked hard to get us a great deal. Very happy to do business with t Henrici did a terrific job explaining advantages of our early lease renewal and worked hard to get us a great deal. Very happy to do business with them again More

What I liked best about this dealership was that everyone was straight to the point. I was able to negotiate quickly and efficiently, and the follow-on services I needed were done quickly. When I found a m was straight to the point. I was able to negotiate quickly and efficiently, and the follow-on services I needed were done quickly. When I found a mistake it was addressed right away and they agreed to fix it without any hassle. Lastly, everyone was super responsive to my emails and phone calls, and they even came to my house to bring me the rental car, so I didn't have to make the trip to the dealership. Can't ask for more than that! More

Mr. Schloss gave us superb service: he was attentive to our wishes, went above and beyond to streamline the trade in and purchase of our Lexus hybrid SUVs. This was our third time purchasing our cars at L our wishes, went above and beyond to streamline the trade in and purchase of our Lexus hybrid SUVs. This was our third time purchasing our cars at Lexus of Watertown, and I know it will not be the last. More

I visited many dealerships looking for a Lexus RX 350. I wanted a CPO vehicle and was very particular about the color, mileage and options that I wanted. George was one of the first sales associates that I wanted a CPO vehicle and was very particular about the color, mileage and options that I wanted. George was one of the first sales associates that I met and although they didn't have the car that I wanted at that time, he left a great impression on me. Over a month I visited many dealerships and ended up back at Watertown Lexus. George was by far the nicest and easiest to deal with of all the sales people I had interacted with. He was always accessible to me for questions, followed up with me, was friendly and very thorough. I would buy another car from him and Watertown Lexus without question. More

The purchase of my Lexus RX 330 was the best car buying experience I have had. I spend a lot of time research exactly what I want and travel great distances to find what I am looking for. My previous veh experience I have had. I spend a lot of time research exactly what I want and travel great distances to find what I am looking for. My previous vehicle purchases have been Porsche and Mercedes Benz. Dealing with Scott Polivy at Lexus of Watertown was just EASY! He couldn't do enough to expidite the process for us, since we were traveling from a distance. I expect a lot when I purchase the car, and Scott went over and above in every aspect. Everything I asked for - Scott did with a smile. He was never out of reach by phone during the process,which is always reassuring. I cannot say enough good about Lexus of Watertown. I won't be able to buy a car from anywhere else again, because I know the service will not compare. Thank you. Charlotte H. Randall More

I could not say enough great things about Lexus of Watertown and especially Mike Espy in Sales and Emma Gyulakian in Finance. I called Mike the day that I was planning to purchase a vehicle at anothe Watertown and especially Mike Espy in Sales and Emma Gyulakian in Finance. I called Mike the day that I was planning to purchase a vehicle at another Lexus dealer. I had wanted an RX350 in beige, but the "other" dealer said all they had was white and that I would have to wait months because it was so difficult to get new cars from the manufacturer. The salesperson actually said that there were no other cars that were due in to the dealership. Although I really wanted the beige vehicle, I reluctantly convinced myself to buy the white because I did not want to wait the months that it would take for the dealer to get the beige. I had all intention of buying the vehicle that day at that dealership. That is, until a friend told me to call Mike Espy at Lexus at Water and boy, am I glad did. Mike Espy was nothing short of amazing and totally accommodating. Within five minutes of calling him and explaining the situation (i.e. that I wanted the car in a diff color, etc.), he had contacted another dealer and had arranged to get the car I wanted in the color I wanted shipped up to Watertown. He matched the price and trade in values I had received from the "other" dealer and offered me a loaner until my new car arrived. (the "other" dealer did not even offer to look for the car at another dealership nor to provide a loaner....) Emma Gyulakian, the Finance Manager, was equally amazing. She was extremely knowledgeable, explained everything so clearly and was very up front and honest with me. She was able to get me an even better financing deal than the other dealer had. It was a no brainer. Of course, I chose to buy the vehicle at Lexus of Watertown. I got the vehicle in the color I wanted, got a better deal and was treated like royalty. It was the best car purchase experience I have ever had. From the first interaction with Mike, to dealing with the folks in Service and Delivery.... the entire experience was nothing short of wonderful!!! I would highly recommend Lexus of Watertown to anyone who is looking to buy a Lexus. They are amazing, the experience was fantastic and seamingless and made buying a new car a pleasure. Thank you very much Mike and Emma. I am loving my new RX350!!!! More

Due to the nature of my business, I purchase many cars and often. I have had good and bad car purchasing experiences. I can tell you that my experience at Lexus of Watertown falls under the "Excellent" ca and often. I have had good and bad car purchasing experiences. I can tell you that my experience at Lexus of Watertown falls under the "Excellent" category as they run a first rate operation. All purchasing experiences begin with the sales associate. I had the pleasure of working with Jimmy Yu. Jimmy was very knowledgeable of the product, had a friendly, patient demeanor and expedited the purchase quickly without the drama I have experienced at some other dealerships. I was in and out in an hour with a great car at a great price. But the great experience did not stop there. When the car was prepped and registered, Jimmy delivered it to the house and spent an hour and a half explaining all of the cars features. He even programmed the Bluetooth and garage door opener! I give Jimmy Yu and Lexus of Watertown a 5 star rating as they have earned it! More

The dealer is great,they have a lot of cars to selected.all the peoples are very nice.especial the salesperson.this is my second time bought the car here.Thanks! selected.all the peoples are very nice.especial the salesperson.this is my second time bought the car here.Thanks! More