Lexus of Watertown

Great buying experience working with Andrew Smallcomb. He spent so much time with us and truly knows the products. He stayed late after closing to ensure we were happy and satisfied. He made the experience t spent so much time with us and truly knows the products. He stayed late after closing to ensure we were happy and satisfied. He made the experience truly outstanding! More

My husband & I went to Lexus of Watertown as part of our due diligence in purchasing a new car. Avid Volvo owners for years; we didn't expect to end up purchasing a Lexus but felt we should consider th our due diligence in purchasing a new car. Avid Volvo owners for years; we didn't expect to end up purchasing a Lexus but felt we should consider the option. We walked in with no appointment and were greeted promptly and sat to discuss what we were looking for with Harold. Harold listened to what we were saying and within 30 mins had us in an ES350 for a test drive. We returned to discuss the purchase options which again; we commend Harold for his calm, patient, straight-forward discussion. Not only were we impressed by the car; but the dealership experience was a pleasant one. We purchased the ES350 because its a great car, the pleasant dealership experience was simply icing on the cake. If you have never driven a Lexus and want a nice surprise - go see Harold at Lexus of Watertown. The Director of Finance, Manny; was also a pleasure to deal with. The process was quick & pain-less. This dealership has a calmness & efficiency that can only come from years of good service. It is now understandable to us why they are rated #1 in Mass. More

I would highly recommend the Lexus of Watertown dealership and especially found JIM CACCHIOTTI a PLEASURE to do business with. I was impressed with the large selection of certified pre-owned vehic dealership and especially found JIM CACCHIOTTI a PLEASURE to do business with. I was impressed with the large selection of certified pre-owned vehicles available at the Lexus of Watertown dealership and Jim went above and beyond to help me get the exact features I wanted in my GX470 at the right price and make sure I was fully satisfied with the vehicle I purchased, in addition to getting me a strong price for my LX470 trade-in. I was not planning to purchase my car when I went into the dealership, but Jim's professionalism, friendly manner and aim to provide stellar service sealed the deal and made me more than happy to continue as a loyal Lexus customer. More

I purchased a new Lexus RX350 and was extremely satisfied by the customer service offered to me by Harold and Manny. They were both very pleasant to work with and answered all my questions. Harold spent all by the customer service offered to me by Harold and Manny. They were both very pleasant to work with and answered all my questions. Harold spent all the time with me that I needed to explain all the features of my new car. He encouraged me to call anytime with any question no matter what it was. Manny explained all of the paperwork that I needed to sign and took care of everything so there was very little for me to do or worry about. I am a very satisfied customer who would recommend Lexus of Watertown to everyone I know. More

At Lexus of Watertown I was not even greeted by a staff member when I went in to the showroom. I was looking for a Lexus RX350 so I proceeded to browse about the lot and get started. After looking at som member when I went in to the showroom. I was looking for a Lexus RX350 so I proceeded to browse about the lot and get started. After looking at some absolutley filthy vehicles for 20 minutes or so with not one Lexus employee coming out to greet myself and my husband to help us in our search, we drove to Ira Lexus in Danvers and purchased our car. Never have I had such poor service and the cars were covered in dirt and pollen, this was on a weekend when one would think they would want to put best foot forward. It was a disgrace. More

Last week end, my wife and I planned to stop by Lexus of WaterTown dealer as a first stop to see if we like Lexus auto and the second stop would be Herb BMW dealer as we are big fan of BMW car As we ente WaterTown dealer as a first stop to see if we like Lexus auto and the second stop would be Herb BMW dealer as we are big fan of BMW car As we entered Lexus of Watertown dealer we are welcomed by sale man Arman who seem to be calm but very honest, informative, and helpful. After the comfortable test drive, we met the sale manager, who is very friendly and professional, to discuss the price. They made us give up BMW car with their service. I was also very pleased with Alex Abutaleb, business manager, in the finance department. More

After a very disappointing sale from Ed Grady, Manager Michael O'Connell stepped in and personally made sure that all of the things that I was promised at the time of the sale, were met or exceeded. Micha Michael O'Connell stepped in and personally made sure that all of the things that I was promised at the time of the sale, were met or exceeded. Michael stepped up and made things right, and all the people that I dealt with after speaking with him really held up Lexus of Watertown's high rating. Thank you Michael for making things right. More

This is the second vehicle we have purchased at Lexus of Watertown. The excellent experience we had during the first visit is what brought our business back to the dealership for this new purchase. The enti Watertown. The excellent experience we had during the first visit is what brought our business back to the dealership for this new purchase. The entire transaction from start to finish was easy, professional and made us feel once again this was the right choice for us and were extremely pleased with the service we received. We would highly recommend this dealership and the sales team we worked with. More

Last weekend I planned on visiting several dealerships with the intent of test driving various vehicles in order to make a more informed decision on which model and type of car I wanted to lease. The very with the intent of test driving various vehicles in order to make a more informed decision on which model and type of car I wanted to lease. The very first dealership I went to was the beautiful Lexus of Watertown. At Lexus, I was specifically interesting in learning more about the IS 250 AWD model car. Within seconds of entering the showroom, a Lexus salesperson by the name of Harold Schloss immediately welcomed me to the dealership and quickly began to assist me with all of my inquiries regarding the IS 250. Aside from his genuinely warm welcoming, Harold was extremely informative regarding all of the detailed questions I had prepared before arriving. What was unique about Harold was his uncanny ability to know his audience. Observing that I was a young adult male, Harold focused our discussion of the IS 250 onto aspects of the car that were exactly what I was specifically interested in. My test drive experience with Harold was superb. Harold was able to assess exactly what I was thinking and address my thoughts before I even shared them with him. Lexus of Watertown ended up being the first and last dealership I visted last weekend because they were able to accomodate my every desire right there on the spot. In addition to Harold's superior customer service, he was eager to work with me on pricing that I felt comfortable with. After I signed the lease, I left Lexus of Watertown overwhelmingly satisfied with the price and the service. It was actually shocking to me that I agreed to a lease so quickly, but Harold was able to get me everything I was looking for and then some. Harold Schloss' abundant knowledge, reasonable negotiating ability, and exceptional customer service made my experience at Lexus of Watertown simply outstanding. Overall, I have never been this pleased with a purchase in my entire life. More

Andy is an outstanding sale person who helped me to purchase 2011 GX460, he treated us very friendly, he is extremely knowledgeable and explained every questions we asked about the new car. I owned a L purchase 2011 GX460, he treated us very friendly, he is extremely knowledgeable and explained every questions we asked about the new car. I owned a Lexus RX450h for more than 1 year before this new car, but we learned a lot of new things. I am happy with the price, Andy helped us to work it out with manager, I understood that was real hard. Thanks to Andy again. I will come back to this dealer and will definately recommend Mr. Andy Forman to my friends. Also, from my experience of last Lexus, the service is the best. This is another reason for buying Lexus again; More