Lexus of Watertown

I was so happy with the upfront and friendliness of the I was so happy with the upfront and friendliness of the whole staff. I was on consumers reports build and buy program and got a price from Lexus of W I was so happy with the upfront and friendliness of the whole staff. I was on consumers reports build and buy program and got a price from Lexus of Watertown via Lauren Ritchie. She gave us a great price and when I drove up (3 hours away) to the dealership everybody was friendly and helpful. Everything was is order and there was no dickering on the price it was what I was quated on the phone. Robert even drove the vehicle to us from the dealership to Ballston Spa at 4 am to make sure he got here by 7am. My wife wanted to be there for the demo of the equipment and had to be at work by 8am. Emma in the office has been extremely helpful in answering any questions that I had at the time of purchase and in the month since. She never makes me feel like I'm being a pest or asking stupid questions.(even though I'm sure that I am). I highly recommend Lexus of Watertown. I only wish I knew of them and the build and buy program before I purchased my own Lexus a year ago. The showroom was beautiful also. More

I bought my first Lexus....a 2007 ES350 from these folks. The service and attention to detail during the time I have owned the car has been outstanding; their level of commitment, espcially Chad's, prompted The service and attention to detail during the time I have owned the car has been outstanding; their level of commitment, espcially Chad's, prompted my wife to buy an 2009 IS 250 from them as well. We appreciate the many ways they work with us..satisifying a need on short notice, early opening hours which fits my schedule... are two of the "little things" that make owning a Lexus and dealing with Lexus of Watertown a true delight. Dr. Siegel More

My family has been doing business with Lexus and Toyota of Watertown since 1995. We've bought 2 Lexus cars and bought or leased 3 more Toyotas from them. I cannot say enough good things about this sale of Watertown since 1995. We've bought 2 Lexus cars and bought or leased 3 more Toyotas from them. I cannot say enough good things about this sales experience. I had been shopping for a new Lexus LS460 for over a month. Went to Lexus of Sharon and was extremely put off by their attitude. I tried Ira, but didn't like the high pressure sales even though they offered me a good deal. I walked into Lexus of Watertown, and things couldn't have gone better. Paul McAbee is the best sales person I've ever dealt with, and I say this as an owner of a S and E Class Mercedes. I was pleased the dealership recognized our history with them and made it a no hassle experience. Paul was very honest, and we did the deal within minutes. They had to find the car for me at another dealership, and Mr. Bruno was right on top of it. They immediately got a hold put on the car for me and had it transported to the dealer without any issues. Any minor issues that cropped up were handled quickly by both Mr. Bruno and Paul. They really went out of their way to make sure I was happy with the car. Paul was even kind enough to bring the car to my home and leave a thank you gift in the car. You expect good service when you buy a car, but this frankly the best experience ever. I was so happy, I brought a new customer to their Toyota dealership a weekend later. Paul was nice enough to call ahead and make sure we were given first class treatment by the Toyota sales team. My friend was blown away by the deal he got and can't rave enough about his experience. Paul lives up to his word and I can't say enough about him. It was the best experience I've had in a long time. More

To whon it may concern: I received truly outstanding To whon it may concern: I received truly outstanding service from Lexus of Watertown - specifically from the General Sales Manager, Tony Bruno; fro To whon it may concern: I received truly outstanding service from Lexus of Watertown - specifically from the General Sales Manager, Tony Bruno; from the Financial Representative - Alex (I am sorry, I do not have his last name readily available) and also from my actual Sales Associate John Barstow (I believe this is John's last name, but I am uncertain as I do not have a business card with me at the moment). Each of these folks deserve positive recognition for their utmost professional service and courtesy, as I am definitely not the easiest customer to provide service to! After having numerous bad experiences with IRA Lexus of Danvers, I came into Lexus of Watertown and was completely amazed by the level of attention, courtesy and genuine effort all of the staff (Sales, Service and Technician) put forth to assist me - both with the car I previously owned (2007 ES 350)and with the seection of the new 2010 ES 350 I just purchased I would not hesitate to recommend Tony, John or Alex to anyone I know looking to purchase or lease any Lexus vehicle. Best regards, Karyn D. Anderson More

I had such a great experience. My sales person John Barstow is such a nice gentlemen he not only helped with going over the vehilce but he also payed attention to my son and brought him to get fruit be Barstow is such a nice gentlemen he not only helped with going over the vehilce but he also payed attention to my son and brought him to get fruit because my son wanted a snack,Alex Abutaleb in finance was so quick and was very thoughtful that I had my son with me. The sales manager Tony Bruno was so wonderful, he had the car waiting out front for me when I arrived!! I also had to go into service and Chad Tinti was so helpful and answered all the service questions I had. I look forward to bringing my car into service. Thank you Lexus of Waretown for the wonderful buying experience. More

Harold understood our objectives and worked with us to meet those goals. in fact, as a result of that, we wound up moving up our timeline by a few months to lease a 2nd car at the same time. Even when meet those goals. in fact, as a result of that, we wound up moving up our timeline by a few months to lease a 2nd car at the same time. Even when I picked up the car today - Harold took his time to explain the car features. His humor was appreciated as we walked thru each of the multiple key features. He helped me set up the hands free and some addresses for the navigation so it would be easier for me to do myself Good guy... More

Still undecided on whether I actually wanted to trade in my old IS250, I went to Lexus of Watertown -- I test drove a 2011 RX350 at 11:00am--Harold Schloss delivered a brand new one to my work that day at 5 my old IS250, I went to Lexus of Watertown -- I test drove a 2011 RX350 at 11:00am--Harold Schloss delivered a brand new one to my work that day at 5:00pm. Great customer service, nice dealership, nice people! More

We recently purchased a Lexus RX 350 and had a wonderful experience at Lexus of Watertown. We had looked at the Lexus models for quite some time and were rather particular about features by the time we met experience at Lexus of Watertown. We had looked at the Lexus models for quite some time and were rather particular about features by the time we met with Andy Smallcomb. He was very patient, responsive and professional in all our encounters. The car buying experience was a pleasant one at Lexus of Watertown...and it is certainly not easy to find a dealership that makes the car buying experience an easy one. I would highly recommend both the dealership and sales staff to friends/family. Even after the purchase of the car was complete, Andy took a considerable amount of time going through the car's features including navigation, bluetooth, etc. etc. I was very appreciative of his time, as it is valuable, and this level of service will certainly influence my decision to purchase from the dealership in the future. We will definitely head back to Lexus of Watertown and look for Andy when the time comes to purchase another vehicle. If you are interested in purchasing a Lexus, there is not better place in the Boston area. If you are looking for sales staff who are professional and willing to listen, you need not look any further. The dealership and its staff are first-class. In my opinion, if you are looking to purchase a luxury vehicle, the staff should be nothing less. Thanks to Andy, we are very happy with our purchase and thankful we had a salesman who went the extra mile to find a car that fit our needs/wants. More

Our Sales Consultant was Andrew Smallcomb. My husband and I are both in sales and appreciated Andrew's customer service skills. We initally were considering a preowned 350 ES, however, we purchased a new 350 I are both in sales and appreciated Andrew's customer service skills. We initally were considering a preowned 350 ES, however, we purchased a new 350 ES. We arrived at the dealership at 11:00 a.m. and left around 5:00 p.m..! This had nothing to do with Andrew but our uncertainty as to what we wanted to purchase. Andrew has a great sense of humor, he's obviously very patient and is extremely knowledgeable about the Lexus product. We will highly recommend him to family and friends. We will definitely purchase another Lexus from him. Manny Ferreira, Director of Finance, arranged the financing of the vehicle. He was professional and handled the paperwork in a timely manner. Vincent Luizzi is the General Manager. It is obvious that he has carefully selected his staff. We met with Vinny initially and than we met with him before leaving. He is a professional and has passed that onto his staff. This was not our first Lexus. Our 330 ES was purchased at another dealership. We were not happy with the sales or service department there and made the decision not to go back. We would highly recommend Lexus of Watertown. You will definitely enjoy working with Andrew Smallcomb. More

Lexus was my LAST choice among E300, GTI, and IS250. I was able to get deals on all three on MY terms, however ended up choosing IS250 just because I found the Sales Team at Lexus of Watertown the best in was able to get deals on all three on MY terms, however ended up choosing IS250 just because I found the Sales Team at Lexus of Watertown the best in business. John and Tom really nailed it in every aspect of their business (Customer Service, Product Knowledge, and Pricing the Trade). They truly deserve a visit from anyone in market looking for a luxury/performce car in Boston area. The car (IS25O AWD) is just exceptional. I have owned Audi in past and still have 330XI as my other car The Audi had luxury, but no performance. The BMW 330xi has great performance, but no luxury (as per wife). However, IS250 addresses both !! Luxury is obvious, and performance can best be experienced by driving the car in "S" mode and using the "WINGS" behind the steering wheel (from 20 to 80mph in 6 seconds). More