Lexus of Watertown

Doesn't get any better Just picked up my new 2015 Lexus IS and the experience was like butter. Got a rock bottom price with no hassle, and they bent over backward to get my Just picked up my new 2015 Lexus IS and the experience was like butter. Got a rock bottom price with no hassle, and they bent over backward to get my color and preferred options. Harold Schloss was my sales person and he is a pleasure to work with - very responsive, candid and fair. What I like most about this dealership is that they are straight forward and don't waste your time trying to squeeze you. You won't find the "old school" car sales techniques here. Everyone is very professional. Thanks Lexus of Watertown, I appreciate it. More

Old returning customer blown away I am an old returning customer at this dealership. Bought my last four lexus cars from here, and have been doing all my service/ repair work here for I am an old returning customer at this dealership. Bought my last four lexus cars from here, and have been doing all my service/ repair work here for the last 7-8 years. Visited the dealership to trade in my LS 430 for a later LS 460 model. After setting an appointment was met by A sales rep who had no idea of my visit. After a long delay brought out the car that I had driven out to see, and to my dismay the car had neither been cleaned or vacuumed or in any way made ready for a prospective buyer. It even had food crumbs and other "stuff" on the car seat where I was expected to sit and go for a trial drive. I already had my financing arranged and to avoid going back and forth as sometimes such negotiations do I laid all my cards on the table including the detailed offer from another dealership for a similar car and requested a reasonable adjustment to the offer price as I would like to purchase from here as I had always done. The car had been priced on the Internet for approx $36,000 and I had negative equity on my trade in of approx $8000 and had assumed the price at $44,000 and with a little negotiation perhaps in the $42/43,000 range. Imagine my surprise when the sales rep came back and said $48,000 take it or leave it! They obviously did not want my business for whatever reason and I said so, and mentioned that now that they were blowing me off I would end up buying at the other dealership and be in a situation where I would have one car serviced there and the other one here. The sales rep's laughable suggestion was that I could buy there and bring the car here for service work. My retort was why would I do that to the dealership that gave me a good deal and bring business to the Watertown dealership that was not even willing to speak to me? All in all a disappointing visit to a dealership that I have patronized for many years and am not likely to come back to. In fact after the last comment by the sales rep I intend to take my other certified preowned car also to the other dealership for all work, plus any future purchases. I understand the fault is not of the sales rep, who was courteous and friendly but the manager who sent him out with the take it or leave it offer and the staff who were responsible to get the car ready for customer viewing. Nevertheless it is after all the dealership that needs to get there act together. More

Honest and Friendly Dealership We are on our fourth Lexus 350 RX and now our daughter bought one from the same dealership. The people there are terrific. The service is great. Buyin We are on our fourth Lexus 350 RX and now our daughter bought one from the same dealership. The people there are terrific. The service is great. Buying a car used to be a terrible event. Not anymore.. More

Excellent buying experience!!!!!!!!!!! I recently bought a car from Lexus of Watertown and the entire process went smoothly. Gabriel Vides was extremely helpful and made my hands on experie I recently bought a car from Lexus of Watertown and the entire process went smoothly. Gabriel Vides was extremely helpful and made my hands on experience that much enjoyable. Gabriel was very informative, and really made my time there exciting. I would highly recommend requesting him if you ever decide to purchase a vehicle. I am defiantly going to make sure to spread the word so that everyone knows that the place to go is Lexus of Watertown. More

Excellent! Mr. Carlino was excellent! Upon my mother and I walking into the dealership, he did not hesitate to help and direct us to our car of interest. He was Mr. Carlino was excellent! Upon my mother and I walking into the dealership, he did not hesitate to help and direct us to our car of interest. He was very sharp and friendly. I felt the whole time he was looking out for my best interest. Even after leaving the dealership, he was great at keeping me updated on every step he was taking. I had a great experience and would recommend him to anyone! More

Above and beyond continued Just making sure Anthony Carlino and the dealership get the 5 star customer service rating they deserve. My last post didn't show the 5 star rating. Just making sure Anthony Carlino and the dealership get the 5 star customer service rating they deserve. My last post didn't show the 5 star rating. More

Excellent buying experience I recently bought a car from Lexus of Watertown and the entire process was straightforward and simple. Anthony explained all the details and was very I recently bought a car from Lexus of Watertown and the entire process was straightforward and simple. Anthony explained all the details and was very patient while we mulled over the offer. Anthony is a man of his word and got everything taken care of as promised. More

Top of the line!!! I recently purchased a vehicle from Lexus and Anthony Carlino was my salesperson. As a first time buyer Anthony went above and beyond to explain the I recently purchased a vehicle from Lexus and Anthony Carlino was my salesperson. As a first time buyer Anthony went above and beyond to explain the entire process to me and make me comfortable. He showed me things in the car that I did not even think to check. I spent hours at the dealership contemplating whether or not to buy the vehicle. Anthony was very patient and provided me with space to think about my decision without feeling pressured. Anthony was kind, with a great sense of humor! I did not feel like I was alone at any point during the process. Anthony felt like a friend providing his support and knowledge as to what I should look for in the right car for myself. I felt he was truly listening to me when I told him what my needs were. Now I have my dream car! I would definitely recommend Lexus, and most importantly Anthony to anyone looking to purchase the perfect car! More

Excellent choice My husband and I dealt with Anthony Carlino in our purchase of a used vehicle, and even though we are from out of town, he was able to make the transa My husband and I dealt with Anthony Carlino in our purchase of a used vehicle, and even though we are from out of town, he was able to make the transaction run very smoothly, and was very helpful with some issues that popped up after the car was delivered. We are extremely happy with our purchase. More

Very customer focused Bought an Audi from Anthony and the experienced was very painless and was very easy. They are accommodating and willing to work with the customer. I Bought an Audi from Anthony and the experienced was very painless and was very easy. They are accommodating and willing to work with the customer. I think they should market their ability to work with out of state customers more. I live over ~110 miles away and the hardest part was meeting the driver at the DMV to pick up my car which was 15 minutes away. More