Lexus of Watertown

I came into Lexus of Watertown completely unprepared. I was at the beginning of my car search but was pretty sure I wanted to get a Lexus. I had a general idea of the price range and milage I wanted but w was at the beginning of my car search but was pretty sure I wanted to get a Lexus. I had a general idea of the price range and milage I wanted but was at the very beginning of my search so I was still kind of up in the air. I scheduled a time to come in with Patricia and then met up with Ed Grady. Ed was very patient in helping me narrow my search. Ed also did a good job of showing me all the features of the car I was test driving (which surprisingly was not done at Danverse Ira). Throughout the entire process I was not given any cheesy car salesmen lines and was not aggressively pressured to make ridiculous deals. After having that type of negative experience at Ira Danverse (full of over aggressive robotic salesmen) it was very refreshing to go back into Watertown where I was actually listened to. Ed kept me updated on cars that just came in the lot and did a great job keeping his eyes on the types of cars I was interested in. I just got a great deal on a 2008 is250 and I thank Ed for making it such a smooth and non-pressured experience. More

I want to extend a recommendation to do business with Lexus of Watertown. I am very appreciative of Tony, Mike and Manny for making the process of buying a pre-owned vehicle between states (MA and ME)so Lexus of Watertown. I am very appreciative of Tony, Mike and Manny for making the process of buying a pre-owned vehicle between states (MA and ME)so smooth, and for expediting all so quickly. It was a pleasure working with each of them and I can see why Lexus of Watertown is such a reputable dealer in MA. Mike made two trips to Maine within a couple days for me to test drive the car and back to make the finalize the sale and trade. He was extremely pleasant, professional, and courteous. I told him that since dealing with the DMV here in Maine was a good experience, that they should consider selling more cars in this state too. When Tony learned that I was searching for a 2009 Toyota Venza in a certain price range with certain features, he contacted me right away with information about what he had and what he would give me for a trade for my Saab. He worked with me to get to me where I needed to be to purchase this vehicle. Then Manny helped me promptly secure financing through Toyota Motor Corp which was offering a better deal then some other lenders. I am very happy with my new Venza and the experience working with Lexus of Watertown. Sandra Falmouth, ME More

As a female purchasing my first Lexus in an industry that historically is male-oriented, my husband had one major request; "Could a Lexus dealership treat me as well as Falmouth Toyota has treated him for ei historically is male-oriented, my husband had one major request; "Could a Lexus dealership treat me as well as Falmouth Toyota has treated him for eight years?" The answer is Yes! From the moment I walked in the door, my defense mechanisms and dread about buying a car were put to rest. The atmosphere was welcoming from the receptionist to the salesman to the people I encountered in the hallway to assist me with directions around the building. I meticulously scrutinize the car and dealership before I buy-as my car is VERY important to me and something I purchase every seven years. Each person I spoke to from Andy, to Tom, to Tony and Emma, answered all of my questions directly and accurately. They followed up with phone calls and really worked to make the deal happen with ease. The car was pristine when I picked it up. Andy did a superb job walking me through the intricacies of my RX350. Emma was very thorough in directing me through the "extras" and Tony handled my concerns with grace! I visited five other Lexus dealerships having some nice, some decent and one horrible experience. I am thankful I landed at Lexus of Watertown even though I bypassed other Lexus dealers on my way. I passed on the same price RX with $1,000 more extras at a different dealer because I trust Lexus of Watertown. I love my car!!! More

My wife and I purchased an RX350 from Lexus of Watertown in June and could not have been more pleased with the accomodating staff, attention to detail, and overall exceptional customer service. Andy Smallc in June and could not have been more pleased with the accomodating staff, attention to detail, and overall exceptional customer service. Andy Smallcomb, our salesman, was excellent to work with and really made the buying experience a breeze. I would highly recommend this dealership to friends, family, and anyone looking for a great deal! More

My husband and I had been considering several different options for a new car, but after we spoke with Mr. Espey we became convinced that another Lexus RX was the car for us. He carefully listened to our c options for a new car, but after we spoke with Mr. Espey we became convinced that another Lexus RX was the car for us. He carefully listened to our concerns about the older model, eg. the GPS system, the light carpeting not suitable for a New England winter. He demonstrated the new technologies, so much improved over our older model car, and he treated us with respect and very little pressure, which is exactly how we like to buy a car. We left the dealership entirely satisfied with our new purchase and our experience. We would absolutely recommend Lexus of Waterown and Mr. Espey in particular. We are thrilled with our new car! More

Tony was awesome - he beat the deal I had with another dealership (enoughso that I canceled my order with the other dealership). He made sure I was taken care of, got my car in the time frame he said it dealership (enoughso that I canceled my order with the other dealership). He made sure I was taken care of, got my car in the time frame he said it would arrive, called repeatedly with status updates, and set me up in the finance office with Manny who was also great. I am very happy with my experience (my boyfriend had leased a Lexus a few months back from Watertown but my experience was hands down much better becuase of Tony and Manny) and we both plan to come back and purchase lease with Tony in the years to come. More

Andy Smallcomb was terrific. He greeted us at his desk with a big smile, and took his time showing us various pre-owned Lexus' on the lot. He was upbeat, frank, and never pushy. When we tested the CD play with a big smile, and took his time showing us various pre-owned Lexus' on the lot. He was upbeat, frank, and never pushy. When we tested the CD player, and a Salsa CD started playing, Andy started dancing in the back seat. Andy loosened us up during the sales process. We felt at ease with Andy. At the end of the day, we got an amazing price, and Andy went to bat for us, and got us the price we wanted. We highly recommend Andy. He's awesome. And if you ever need a back-up dancer for your next boy-band, we recommend Andy for that as well! Alexis and Sandy More

Everyone was great. I had my car in for routine service and a detail. They went above and beyond including my yearly inspection. I didn't even ask for it and they took care of it for me anyways. That was and a detail. They went above and beyond including my yearly inspection. I didn't even ask for it and they took care of it for me anyways. That was a great surprise and time saver. I was able to drop off my car and use a loaner for the day. I was in and out of there in 15 minutes. I couldn't have asked for more. Everyone was very friendly, efficient, and my car looked great! More

This dealership has the best service by far...and I have made many car purchases in the past. I will definitely without a doubt purchase my next vehicle there and I am not dreading the experience. Everyone made many car purchases in the past. I will definitely without a doubt purchase my next vehicle there and I am not dreading the experience. Everyone I deal with there has always left me with a great experience. More

I wanted to take the opportunity to share with you the excellent service I have received (and continue to receive) from Chad Tinti. His level of compassion, enthusiasm and attention to detail are terrific excellent service I have received (and continue to receive) from Chad Tinti. His level of compassion, enthusiasm and attention to detail are terrific. He goes out of his way to provide A+ level service and beyond. I have been a loyal Lexus customer for several years now and will continue to drive my current RX300 and will repurchase another Lexus (from the Watertown location) in the coming years. Chad is a detail oriented professional, and is consistently well mannered, polite and courteous. I have had several larger priced car maintenance expenses over the past few months and Chad has helped me understand and prioritize each item that my car needed. I appreciate being able to drive to the Lexus location - just minutes from my home, receive a fabulous (clean and non-smoke smelling) loaner car and be treated with respect and hospitality by not only Chad but your entire team. In a time when finances are tight and luxuries are limited, I want to personally thank you for employing such a great team in Watertown. Your staff and specifically Chad are fantastic. Brand loyalty is a big issue in today's market and you continue to win me over at Lexus. More