Lexus of Watertown

When my husband and I visited the dealership last week it was our intention to test drive a vehicle in anticipation of leasing a Lexus after the first of the year. After sitting with Tom Cording and giving was our intention to test drive a vehicle in anticipation of leasing a Lexus after the first of the year. After sitting with Tom Cording and giving him our "wish list", he presented us with our "dream car" to test drive. Of course, we fell in love with the vehicle. Unlike other dealerships, Lexus gave us the exact vehicle we were interested in, not a car that was sitting there for every potential buyer to test drive. Tom was completely honest with us, telling us that he was fairly new to sales. We found him to be very knowledgeable and if he didn't have an answer for us, he found someone who could answer the question. We were very impressed with this young man. Upon returning from our test drive, we started talking numbers (still never intending to drive away in a new Lexus that day). The initial round of numbers were not completely satisfactory to us, so Tom brought in his superior (can't remember his name). Our main concern was the amount that was being offered for the trade-in of our Jeep Grand Cherokee. After a brief discussion, the numbers we were hoping for appeared on a piece of paper in front of us. The offer truly was too good to pass up. The main thing I would like to stress is that at no time did we feel pressured. We have had some awful experiences with other dealerships in the past where you felt like you were being handcuffed and not released until you bought the vehicle. We then met with George Frounjian to work out the financing part of the deal. He also advised us of the various warranty plans that are offered. We purchased two plans. He was very personable and easy to deal with. He insisted that we receive two Lexus pens. Although it was just two pens, he made us feel like it was an "honor" to receive the pens and gave us a little chuckle picking them out. After signing the final papers, our old plates were returned for us, new plates were put on the vehicle and our insurance company was contacted and all papers were filled out. It was almost too easy. We were very impressed. While we were waiting we were introduced to several other members of the team, all offering their cards and future assistance if needed. Finally, five hours after we came in for a "quick" test drive, we drove out of the dealership with a brand new Lexus ES350. We will definitely recommend this dealership to all of our friends. More

In response to a scathing review I wrote last night, Tony Bruno, the General Sales Manager called me at 8:00AM today.He could not have been more apologetic, wanted details of why my experience had been so b Bruno, the General Sales Manager called me at 8:00AM today.He could not have been more apologetic, wanted details of why my experience had been so bad and said that he wanted to make it right.He went on about how I should have been treated and how he did not want to lose me as a customer.What he offered me was incredible- trading in my new 2013 car for a 2014 at no extra cost. It was clear to both of us that he was losing money on this deal. I went in to see him today and was warmly welcomed. He handed me over to Mike Pacheco, a salesperson. Mike was a sweetheart.He couldn't have been nicer and made the whole experience a pleasure.Tony Bruno stopped to give me a hug as he was leaving. I very happily drove home in my newest new car.Obviously, I feel totally different about Lexus of Watertown today. I highly recommend doing business with this dealership- ask for Mike Pacheco. More

Excellent customer service, quick and easy. They helped Excellent customer service, quick and easy. They helped with my financing even though I had trouble credit. I will highly highly recommend these g Excellent customer service, quick and easy. They helped with my financing even though I had trouble credit. I will highly highly recommend these guys over any other dealership I worked with, I have been to many For past couple of months. These guys really care about their customers. I can not thank enough the sales manager Ken and my sales person Steve batsinelas. My stressful time for car shopping finally ended today. Thanks again Rahul Talwar More

I was having a problem with Verizon. They seemed unable to provide me with a cell phone that was compatible with the Bluetooth in my new Lexus. Orqui came and met me at Verizon and solved the problem. I co to provide me with a cell phone that was compatible with the Bluetooth in my new Lexus. Orqui came and met me at Verizon and solved the problem. I could not have done it without her. She is terrific----Very smart and knows her business and also incredibly nice. The service that Lexos provides with the tech department is invaluable. More

This was my second car I leased from Lexus of Watertown. The experience is always positive and I can truly see why this dealership has an excellent repuation. They have made the entire process easy, start t The experience is always positive and I can truly see why this dealership has an excellent repuation. They have made the entire process easy, start to finish. I love my new car and look forward to remaining another loyal customer in the future! More

Salwa Moussa is the most professional sales agent we have ever met. She is very organized, hard working and honest person. Her enthusiasm coupled with her sense of responsibility and necessary fund of knowl ever met. She is very organized, hard working and honest person. Her enthusiasm coupled with her sense of responsibility and necessary fund of knowledge makes her the best sales consultant of Watertown Lexus. Many Thanks to her for such an amazing job. Ghukasyan Family More

I went to lexus to look at a GS300 and my salesman was Steven Batsinelus. He knew everything about the car and answered all my question. When we sat down with the manager, Steve felt like he was trying to Steven Batsinelus. He knew everything about the car and answered all my question. When we sat down with the manager, Steve felt like he was trying to get me the best deal. I did purchased the car and im very happy with it. I`ll refer all my friends and co workers to Lexus of Watertown. Christopher Dunn More

I had a wonderful experience at Lexus of Watertown, thanks to My Phan, Tony Bruno, and Manny Ferreira. My was our saleslady, and she was absolutely fantastic. She was extremely knowledgeable and help thanks to My Phan, Tony Bruno, and Manny Ferreira. My was our saleslady, and she was absolutely fantastic. She was extremely knowledgeable and helpful. Once I purchased my car she dropped it off at my house and spent over an hour going over the features with me. I cannot say enough good things about her - if you go to Lexus you should ask for her. Tony Bruno was helpful as always and Manny in the finance office rounded out my wonderful experience. I will always shop for my cars here and here only! More

The most professional, truthful and honest dealership i have ever been to. the sales manager was amazing and my sales man was quick, knowledgeable, kind, and caring. the stock was huge and i bought the e have ever been to. the sales manager was amazing and my sales man was quick, knowledgeable, kind, and caring. the stock was huge and i bought the exact car i wanted. More

My Phan, our sales lady was hands down the best salesperson we have ever worked, at any dealership. She was wonderful and didn't miss a single detail. I sent 3 friends already to her and they hav salesperson we have ever worked, at any dealership. She was wonderful and didn't miss a single detail. I sent 3 friends already to her and they have all said the same thing and bought cars from her. They all have been shopping for cars for some time and have worked with many salespeople and were pleasantly surprised by My. I will continue to send folks her way. Tony Bruno and Manny Ferriera, who I have worked with many times in the past were wonderful as usual. Awesome experience again at Lexus of Watertown! More