Lexus of Watertown

I have purchased numerous Lexus vehicles, all from this dealer and all serviced at this facility. They have always performed in the Lexus tradition of excellence. I expect and do get top quality, courteous dealer and all serviced at this facility. They have always performed in the Lexus tradition of excellence. I expect and do get top quality, courteous, and exceptional service and information. They stand behind their product 110%. My sales person did everything he could to make my visit comfortable and satisfying. I would recommend the dealership to anyone. More

We recently purchased a new Lexus at Lexus of Watertown. As with any transaction there is a level of burden and uncertainity am I getting the best deal is this dealership up to par with fixing my vehicle if As with any transaction there is a level of burden and uncertainity am I getting the best deal is this dealership up to par with fixing my vehicle if something goes wrong, etc. First, we have been a Lexus family since 1993 and we know the Lexus philosphy intemiently. I must say that John Barstow was excellent, he explained clearly and concisely all of the facts about the vehicle as well as represented us to get the best deal we could have wished for. The dealership was professional courtious as well as attentative to every deatil and when either my wife or I asked for something they were more than happy to accomodate. When all said and done and the time came to take delivery of my new Lexus RX350 I was so thrilled and excited. John ensured that all of the options that we purchased was installed correctly functioned as described and he took the time to explain every detail of the New and very impressive Navigation system as well as set everything in motion to enjoy our vehile to its up most highest performance. We all know that Lexus builds impressive vehicles and we also know that they stand behind their products without question. Lexus of Watertown is testament to the value proposition that people seek today in an important purchase such as a new Vehicle. I would strongly recommend Lesus of Watertown to anyone that is seeking a professional atmosphire as well as having a sales person like John makes this kind of transaction go smoothly and most importantly enjoyable. I have found a new home for my Auto purchases going forward. A satisfied Lexus Customer! More

I bought a new Lexus from Herb Chambers in 2008 . I wanted to be a repeat customer & purchase a certified 2008 RX 350 for my wife . After 2 hrs of the "game" I gave the salesperson my price to purchas wanted to be a repeat customer & purchase a certified 2008 RX 350 for my wife . After 2 hrs of the "game" I gave the salesperson my price to purchase the vehicle before I left the showroom . We were $2000. apart and he was firm . I called Watertown Lexus which I had heard good things about since I'm a retired police officer from Watertown . I checked them out on Kelly Blue book . They had the same car , year ,color, options that my wife wanted less the towing prep pkg . with 5000 less miles . I told the on-line sales assistant who I called @ Watertown that for me to purchase the vehicle the had to come below the price that I gave to Herb Chambers . Watertown beat this price by $719 . When my wife & I came to Watertown Lexus to check out this RX we found that It needed some cosmetics & cleaning . Our salesman , George Frounjian who was low key & very knowledgeable promised that if we purchased this vehicle he would make it LOOK NEW & he was a man of his word , he had everything fixed to my wife's approval & because this whole process took 6 days to complete & we live 75 miles away George called every day with updates and even programed his phone # into my wife's car memory so that we can call him with any problems or questions that arise. Everyone we dealt with for this purchase was great , including Alex who did all the paperwork and put my wife at ease . More

I had been researching the Lexus IS 250 for several weeks and test drove one at 2 different facilities. The price, color, and added options were not exactly what I was looking for so I decided to look furthe and test drove one at 2 different facilities. The price, color, and added options were not exactly what I was looking for so I decided to look further away from home which led me to Lexus of Watertown. As soon as I made an inquiry on the vehicle I had researched Jim called me (I am 250 miles away) and explained with explicit detail what I would be looking at if I took the drive down. When I got to the dealership which took 5 1/2 hours due to traffic I was greeted immediately and walked to Jim's office. Jim had the vehicle ready for me to test drive and explained all the features. We negotiated a very fair price and the manager came out to introduce himself too. I was then brought to the business office and Alex made the process smooth and quick, while explaining all my options to me. This dealership is professional, clean, friendly, and inviting. I normally am nervous at car dealerships and had no anxiety at all. The best part is the vehicle was then delivered to me 250 miles away. Joe picked me up at my house, drove me to my town office, and helped me get my vehicle legal to drive in my home state. I will definitely be visiting this dealership again for my next Lexus purchase in the future. More

We were from out of state visiting the Boston area when we stopped into Lexus of Watertown. We were lookng to purchase a car and thought we would just look at their inventory. We were hesitant about buyi we stopped into Lexus of Watertown. We were lookng to purchase a car and thought we would just look at their inventory. We were hesitant about buying a car there since we did not live in the area. Neverthelss, we found Jim Cacchiotti to be extremey helpful in picking out a car and we were able to negotiate an agreeable purchase price. Jim was very helpful in getting the car ready for us, doing more than we expected, and arranged for delivery of the car directly to our home. The car arrived exactly as we expected. Jim was great to work with. The staff at the dealership was also very helpful and a pleasure to deal with. We were very satisfied with the service and highly recommend Lexus of Watertown and Jim Cacchiotti to others. More

Great buying experience working with Andrew Smallcomb. He spent so much time with us and truly knows the products. He stayed late after closing to ensure we were happy and satisfied. He made the experience t spent so much time with us and truly knows the products. He stayed late after closing to ensure we were happy and satisfied. He made the experience truly outstanding! More

My husband & I went to Lexus of Watertown as part of our due diligence in purchasing a new car. Avid Volvo owners for years; we didn't expect to end up purchasing a Lexus but felt we should consider th our due diligence in purchasing a new car. Avid Volvo owners for years; we didn't expect to end up purchasing a Lexus but felt we should consider the option. We walked in with no appointment and were greeted promptly and sat to discuss what we were looking for with Harold. Harold listened to what we were saying and within 30 mins had us in an ES350 for a test drive. We returned to discuss the purchase options which again; we commend Harold for his calm, patient, straight-forward discussion. Not only were we impressed by the car; but the dealership experience was a pleasant one. We purchased the ES350 because its a great car, the pleasant dealership experience was simply icing on the cake. If you have never driven a Lexus and want a nice surprise - go see Harold at Lexus of Watertown. The Director of Finance, Manny; was also a pleasure to deal with. The process was quick & pain-less. This dealership has a calmness & efficiency that can only come from years of good service. It is now understandable to us why they are rated #1 in Mass. More

I would highly recommend the Lexus of Watertown dealership and especially found JIM CACCHIOTTI a PLEASURE to do business with. I was impressed with the large selection of certified pre-owned vehic dealership and especially found JIM CACCHIOTTI a PLEASURE to do business with. I was impressed with the large selection of certified pre-owned vehicles available at the Lexus of Watertown dealership and Jim went above and beyond to help me get the exact features I wanted in my GX470 at the right price and make sure I was fully satisfied with the vehicle I purchased, in addition to getting me a strong price for my LX470 trade-in. I was not planning to purchase my car when I went into the dealership, but Jim's professionalism, friendly manner and aim to provide stellar service sealed the deal and made me more than happy to continue as a loyal Lexus customer. More

I purchased a new Lexus RX350 and was extremely satisfied by the customer service offered to me by Harold and Manny. They were both very pleasant to work with and answered all my questions. Harold spent all by the customer service offered to me by Harold and Manny. They were both very pleasant to work with and answered all my questions. Harold spent all the time with me that I needed to explain all the features of my new car. He encouraged me to call anytime with any question no matter what it was. Manny explained all of the paperwork that I needed to sign and took care of everything so there was very little for me to do or worry about. I am a very satisfied customer who would recommend Lexus of Watertown to everyone I know. More

At Lexus of Watertown I was not even greeted by a staff member when I went in to the showroom. I was looking for a Lexus RX350 so I proceeded to browse about the lot and get started. After looking at som member when I went in to the showroom. I was looking for a Lexus RX350 so I proceeded to browse about the lot and get started. After looking at some absolutley filthy vehicles for 20 minutes or so with not one Lexus employee coming out to greet myself and my husband to help us in our search, we drove to Ira Lexus in Danvers and purchased our car. Never have I had such poor service and the cars were covered in dirt and pollen, this was on a weekend when one would think they would want to put best foot forward. It was a disgrace. More