Lexus of Watertown

Lexus of Watertown is the best dealership I have ever interacted with. Their commitment to the customer is exceptional. This is on both a pre and post sale basis. These qualities are reflected in their s interacted with. Their commitment to the customer is exceptional. This is on both a pre and post sale basis. These qualities are reflected in their staff. I had the pleasure of having Ed Grady as my salesperson. The treatment I received from Ed was truly exceptional. He answered all my questions, was very patient and extremely knowledgeable about the car I was purchasing. Never once did I feel any pressure to buy. The negotiating process was very professional and the communication and service I received from Ed was great. Lexus of Watertown has a great asset in Ed. I would highly recommend Ed and Lexus of Watertown to any prospective buyer. Please feel free to use me as a reference. Thanks Joe DiMarino More

Leased a couple of IS 250s from Lexus of Watertown in December for my company. This time I decided to try them for my personal vehicle. Ended up buying a new RX 350. The entire negotiation took 30 second December for my company. This time I decided to try them for my personal vehicle. Ended up buying a new RX 350. The entire negotiation took 30 seconds, over the phone. They asked what I wanted to pay. I told them. They called back with a yes. This is a dealership that takes very good care of its customers. Nobody else offers this car for the price I paid. And delivery was flawless, as it was with my other vehicles. Over the years, I've bought Lexuses from three of the big dealers in the area. I've got to say, the other two aren't even in the same league with Lexus of Watertown. More

The treatment from Tony Bruno, Harald and all the staff at Lexus of Watertown was truly exceptional. This was the best experience I have ever had purchsing a vehical. Very easy to work with, the car was i at Lexus of Watertown was truly exceptional. This was the best experience I have ever had purchsing a vehical. Very easy to work with, the car was in mint condition, pricing was very competitive. Prompt response time to questions and phone calls. There were other vehicle at different dealershps I was interested in. The reason I chose Lexus of Watertown was the staff. I will be returning in the future. You should commend the staff for a job well done. Thanks More

It was a pleasant experience. Michael was fantastic, he went through the whole car with me and even set up my phone .He "jumped through hoops" to make sure I was pleased and went through every Bell and Wh went through the whole car with me and even set up my phone .He "jumped through hoops" to make sure I was pleased and went through every Bell and Whistle. He knew this car exceptionally well and was so professional in his ability to teach me about all the new gadgets. Lexus and Lexus of Watertown are fortunate to have Michael Esprey as their representative. Gail M. Walsh P.S. This is the third Lexus purchased through this dealership! More

george is the best sales rep i have ever met, he deserves a pay raise!!!! also i appreciated the quick response on my initial e-mail offer. all of the staff that i encountered was nothing but low pressure an a pay raise!!!! also i appreciated the quick response on my initial e-mail offer. all of the staff that i encountered was nothing but low pressure and no hassle in regards to the communication. thanks again More

george is the best sales rep i have ever met, he deserves a pay raise!!!! also i appreciated the quick response on my initial e-mail offer. all of the staff that i encountered was nothing but low pressure an a pay raise!!!! also i appreciated the quick response on my initial e-mail offer. all of the staff that i encountered was nothing but low pressure and no hassle in regards to the communication. thanks again More

I purchased a new Lexus ES 350 from Lexus of Watertown. I am very happy with the entire process which I didn't feel any pressure. Adam Skolnick, General Sales Manager, thoroughly explained the ES 350 feature am very happy with the entire process which I didn't feel any pressure. Adam Skolnick, General Sales Manager, thoroughly explained the ES 350 features as well as available options, and answered all my questions. Then, he introduced a sales personal, Robert Kasule to us. Robert took us to test driving, did all of the paper work for us. When I had some unsatisfied things on one car; Adam immediately located another car for me. Finally, I was able to purchase a car which is totally meet my expectation. Adam was very helpful, courteous and professional; a pleasure to do business with. More

WATERTOWN LEXUS IS THE BEST DEALERSHIP I HAVE DEALT WITH WATERTOWN LEXUS IS THE BEST DEALERSHIP I HAVE DEALT WITH OVER THE PAST 35 YRS. TONY BRUNO, ARMAN MANOUKIAN AND TOM MAJESKI ARE THE BEST. I RECENT WATERTOWN LEXUS IS THE BEST DEALERSHIP I HAVE DEALT WITH OVER THE PAST 35 YRS. TONY BRUNO, ARMAN MANOUKIAN AND TOM MAJESKI ARE THE BEST. I RECENTLY BOUGHT MY FIFTH LEXUS FROM THE DEALERSHIP AND I HAVE RECOMMENDED THE DEALERSHIP TO MANY FRIENDS WHO CAME AND PURCHASED CARS AND WERE EXTREMELY PLEASED, LIKE MYSELF, WITH THE SALES, SERVICE, COURTESY, AND FRIENDLINESS AND REASONABLE PRICES. THE REASON I BOUGHT MY CAR JUST A FEW WEEKS AGO WAS THAT OUR LEXUS 330 WAS TOTALED AND SAVED MY DAUGHTER'S LIFE. THE DEALERSHIP TREATED US AS FAMILY WHEN WE REALIZED WE COULD HAVE LOST OUR DAUGHTER AND THE WARMTH AND FRIENDLINESS EXPRESSED BY THE ABOVE MENTIONED INDIVIDUALS WAS VERY MUCH APPRECIATED AND VALUED. THE FRONT DESK IS SUPERB WHEN ONE COMES FOR SERVICE AND VERY ACCOMMODATING AND AS A PREVIOUS OWNER OF CARS SUCH AS MERCEDES BENZ AND BMW I VALUE LEXUS AS A BETTER CAR AND THE LEXUS COMPANY AS A BETTER COMPANY, AND WATERTOWN LEXUS AS THE BEST DEALERSHIP WITH THE BEST PEOPLE RUNNING THE COMPANY. THANK YOU FOR SUCH A SUPERB DEALERSHIP IN WATERTOWN AND FOR THE EXCELLENT PEOPLE LISTED ABOVE. JOHN H. CHAGLASSIAN MD FAAOS More

We just purchased a Lexus 450h and could not be happier with our new car and the dealer we bought from. The process was wonderfully smooth. On our first visit, we were really just educating ourselves about with our new car and the dealer we bought from. The process was wonderfully smooth. On our first visit, we were really just educating ourselves about the Lexus lineup. John patiently described the hybrids we were interested in. He knew all the ins and outs. He was helpful, but not pushy. We went back a couple of times before purchasing. Once we made our decision, we were able to negotiate a price we were happy with, and we are thrilled with all of the dealer perks that come with our Lexus of Watertown purchase. I have never seen such a friendly dealership. If you have to service your car, you can eat breakfast of lunch there, work in their fully equipped business center, have your kids play in a toddler playroom. It's amazing. A selling point for us was their willingness to pick up our car from our house, at no charge, if we need service. You can't beat that!! Anyway, our dealings with John and his team were very pleasant. If you are considering a Lexus, visit John at Lexus of Watertown. We can wholeheartedly recommend his service. More

My wife and I had the best car buying experience. Jim Yu and his team were all professionals and truly were customer friendly. They catered to us as car buyers and understood what customer service means. I and his team were all professionals and truly were customer friendly. They catered to us as car buyers and understood what customer service means. I applaud Lexus of Watertown for they earned our business now and in the future... More