Lexus of Watertown

Jerry Sudalter was superb. One of the best salespeople I have had the pleasure to do business with. He loves his work and takes great pride in the cars. He is old school, focused on customer service, peop have had the pleasure to do business with. He loves his work and takes great pride in the cars. He is old school, focused on customer service, people and relationships. Nice guy too! Considerate and wants to build long term relationships. I have bought two cars from him, my brother one and my mother one. Manny Ferreira, director of finance was a pleasure to work with. Asked me what my price points were, worked closely with. He did all the work for me. Got me in and out of the office as fast as possible, was extraordinarily respectful of my time. Tried to look up my history, everything I needed to get this transaction done fast and uneventfully. I would recommend both of very highly. Manny even took the time to teach me how leases really work out, very interesting for sure and helped me find a package that worked best for my financial situation. Hard to find a more pleasant experience in an area that some people dread. Everyone was honest and I felt up front and fair. Could not think of a complaint! More

I was surprisingly impressed with Lexus of Watertown. I purchased an SUV hybrid from IRA Lexus of Manchester as well as an LS for my mother and the dealership there lied about the gas mileage on the hybrid purchased an SUV hybrid from IRA Lexus of Manchester as well as an LS for my mother and the dealership there lied about the gas mileage on the hybrid. The EPA sticker read 30 mpg and I got 18mpg when I bought the car. I went through months of aggravation and after I purchased the car one of the owner manuals specifically discussed actual mileage being below the EPA. I filed a complaint with the NH Attorney General's office and while it's a great car and I would have bought it anyhow I was upset that I spent $150,000 on two cars and was told the EPA numbers were correct when they knew they weren't. After 3 years of driving the car on back roads to get better mileage by using the brake more often I got the mpg up to 24 but still shy of 30. My lease was about to end and I went to Watertown and said I can separate a bad IRA salesperson from a great car company and was willing to give them another chance. I also acknowledged that I was asking them to make up for the bad of another dealer but assured them I'd rebuy and refer clients. They put me into the HS, small 4 door hybrid and were very good about price. If you're friendly and respectful you'll do better with them. It is unreasonable to go in with an attitude and demand a good price. Be nice and you'll do well. They gave me a loaner HS for 3 days to test drive and I made an un-pressured, thorough decision. They really pulled a rabbit out of a hat and the service area is incredibly clean and well arranged and they also have a nice kitchen and waiting area...I'd suggest dropping by. More

In ten years I have purchased, or been involved in the purchase, of seven vehicles from Lexus of Watertown. I have also had several of these vehicles serviced by the service department at Lexus of Watert purchase, of seven vehicles from Lexus of Watertown. I have also had several of these vehicles serviced by the service department at Lexus of Watertown. I was extremely satisfied with the service provided by this dealer. I was also very pleased with the sales department, particularly with Tom Majeski who facilitated the sales of at least four vehicles to myself, a family member, and the owner of my company. I can say, with confidence, that Tom has guaranteed that my son and his wife will be Lexus Of Watertown customers from now on. More

I hate the car buying process. However, Lexus of Watertown made our experience and purchase simple and hassle free. We first contacted them through the internet. Tenju first contacted me and he wa Watertown made our experience and purchase simple and hassle free. We first contacted them through the internet. Tenju first contacted me and he was very nice and was able to answer all of my questions. From there, we scheduled a time to meet in the dealership. When we arrived Tenju introduced me to Ed Grady. Ed was extremely helpful and knew the vehicle inside and out. During the whole process, it never felt like we were buying a car. Ed did a fantastic job with us and we never felt pressured at all. After we spent some time together, we finally decided on a price. A price also that we feel was a very very good one. Once we agreed on the car and price, Ed introduced us to Manny, one of the Business Managers. Manny was also very friendly and had a good sense of humor. Manny carefully walked us through all of our optins and exact final cost. Thank you Lexus of Watertown. We can't say enough about your dealership. My wife and I will be picking up our RX tomorrow. We can't wait I have already recommended your dealership to some family members and co-workers. When we decide to get another vehicle, it will be from Lexus of Watertown. Thank you again Travis & Molly S. More

I traded in my 2008 ES for a 2010 model with GPS. I've purchased my previous Lexus at Norwood but decided to try Watertown after having a great experience buying a Camry from their Toyota dealership. Emm purchased my previous Lexus at Norwood but decided to try Watertown after having a great experience buying a Camry from their Toyota dealership. Emma is an asset to their dealership, she was extremely helpful and had my pricing worked out prior to my arrival. Bert went over the car and even delivered it home to my wife in the pouring rain last weekend. The whole process was very friendly and low key. I hate the car buying process but Watertown made it relatively painless. More

I purchased my first Lexus from Watertown 10 years ago as a Certified Pre-Owned. I think I still would have kept it a few more years but my daughters older car just died and she was without a car and struggl a Certified Pre-Owned. I think I still would have kept it a few more years but my daughters older car just died and she was without a car and struggling to make ends meet. I decided to ship my 97 Lexus ES 300 to her and I went online to view what kind of Pre-Owned Lexus I could buy for around $25,000 in cash. I called Lexus and Tanju took my call. He was patient and very courteous and we went thru some of the models that they had for sale. It was nice to see all the pictures of the cars and the CARFAX history. It really made me feel comfortable. I decided that I would go there to see a 2006 model IS250 AWD. When I got there I was greeted by Ken Mulstay the Pre-Owned Sales Manager who treated me like his own mother. I am a 67 year old widow so I went there by myself. I did not feel any sales pressure. Ken showed me the car's new features and took me for a test drive. Alot has changed in these cars in 10 years. They gave me a great deal on the price as well. The final step was seeing the Business Manager Alex. He was also very polite and professional. He explained all the options available to me and I took advantage of getting the 6 year/100K mile extended Lexus warranty and Lojack. I was in and out in a very short period of time. They really had repect for my time. The next day when I went to work all my co-workers came outside to look at my "new Lexus". I told them all that I bought it from Lexus of Watertown. A fantastic dealership that I will recommend to anybody that is looking to replace their car. More

We visited the dealership on a Saturday for a test drive only. They obliged us and were not pushy at all. " We had just left another very pushy show room" . Adam Skolnick , the sales manager came over to s only. They obliged us and were not pushy at all. " We had just left another very pushy show room" . Adam Skolnick , the sales manager came over to say good by, Thanks for coming in and call me when you are ready. That experience felt just right. We called Adam about a month later to say we were not having good luck selling our wonderful and perfect 06 Toyota Forerunner.Much to our surprise he said "bring it in we can use a perfect Forerunner on our lot. " We ordered a 2010 RX 350 as the deal he offered was great. About a month, later we called to say that we wanted to order a new ES 350 sedan . We have found our family car dealer,as the prices are very good, and we never feel any sales pressure. Our buying experience has been very comfortable . We plan to buy our next car from Adam Skolnick and Paul Mc Abee again. They are a great team to do business with. Dr. Jerry and Evelyn Epstein More

These guys have been awesome. Most people say that the car buying experience is harrowing. However, I had a very good experience here. Though they are about 2 hours away from where I stay I am seriously c car buying experience is harrowing. However, I had a very good experience here. Though they are about 2 hours away from where I stay I am seriously considering them to buy the next car for my friend. More

This is our 2nd experience purchasing a Lexus RX 350. Our first was purchased at Herb Chambers and although it was a pleasant experience it fell short of the experience we later discovered at Lexus of Wa Our first was purchased at Herb Chambers and although it was a pleasant experience it fell short of the experience we later discovered at Lexus of Watertown. Herb Chambers trade-in value for our 2009 RX 350 fell way short. We then visited Lexus of Watertown which in turn gave us a fair price for the trade-in and a better overall deal. Lexus of Watertown personnel made us feel very comfortable and more at ease. There was no undue pressure. They seemed genuinely concerned with our feelings. Our salesman John Barstow was outstanding. He was the first car salesman that I've met that did not place me in a stressfull buying experience. He was cool, calm and extremely professional. His no pressure demeanor transferred to us and made our decision a much easier one to make. John Barstow and his entire staff made us feel like part of their family. At this point we have not experienced the service or quality of work But!, we are very confident that too will also be top rated. Finally, although Herb Chambers in Sharon is closer to where we live, Lexus of Watertown went the extra for us so we can go the extra (miles) for them. Frank and Sherry of Bridgewater, Ma More

This is our 2nd experience purchasing a Lexus RX 350. The first was a 2009 RX 350 purchased at Herb Chambers of Sharon. Our time at Herb Chambers was a very pleasant one but did not compare to our second The first was a 2009 RX 350 purchased at Herb Chambers of Sharon. Our time at Herb Chambers was a very pleasant one but did not compare to our second purchase a 2010 RX 350 at Lexus of Watertown. At Lexus of Watertown we felt more satisfied with their approach. It was a very relaxed and comfortable environment. We were satisfied with the agreement on the trade-in and the final price. The staff members John Barstow (salesman), Tom Majeski (sales manager), Alex Abutaleb (business manager), and Nick D'Agostino (service consultant) were all genuinely concerned with our satisfaction and happiness. Our salesman John Barstow was outstanding. His low key soft approach kept your head from spinning. The usual mumble-jumble approach car salespersons like to bestow on their customers was missing. He made you feel as if your happiness came first and the deal second. We enjoyed our experience at Lexus of Watertown which made us feel like family and would recommend it to anyone. A truly outstanding experience. Frank and Sherry Fagone of Bridgewater, Ma. More