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Lexus of Watertown

Watertown, MA

Overview
Employees
Reviews
Vehicles
4.9
1,859 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2024 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
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330 Arsenal St

Watertown, MA

02472

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Showing 1,859 reviews

October 06, 2023

Highly recomend Lexus of Watertown! Great service and Kevin in sales is fantastic. He's extremely professional and straight shooter, I will defintely be buying my next car from him agai More

by Nate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Lexus of Watertown responded

Nate, we're delighted to know you had a great experience with Kevin at Lexus of Watertown! We look forward to assisting both you and your wife in the future. Thanks for recommending us!

October 01, 2023

The definition of bait and switch. They enjoy taking advantage of women too. Salesman Fred is a con artist and liar. Had us wait until it got dark so couldn’t inspect car. Rushed us ou More

by AA2023
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Fred Oxaal
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Lexus of Watertown responded

I'm really sorry to hear about your experience. It's important for us that all our customers feel respected and valued, so it's concerning to see we've left the wrong impression here. I'd like a chance to discuss this with you directly in order to understand what happened and find ways of making things right. Please reach out when you have a moment. Thank you, Pat Bradley - Director of Sales - 617-393-1000 ext 2111

September 29, 2023

Kevin did an amazing job helping my family and I. He deserve a promotion. Love you Kevin More

by Mayo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Lexus of Watertown responded

Thank you for sharing your kind words for Kevin! He is an asset to the Lexus of Watertown team, and we'll be sure to pass your five-star review along. See you next time!

September 29, 2023

Kevin help me and my wife, Very understanding very professional and kind to work with. More

by linn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Lexus of Watertown responded

Linn, we are happy to hear to that Kevin was a pleasure to work with! Thank you for sharing with the Lexus of Watertown team. Take care!

September 29, 2023

Kevin and Thomas Rizzatano did a amazing job helping my family thank you Lexus of Watertown More

by goddessofheaven09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Lexus of Watertown responded

Thank you for leaving Lexus of Watertown a five-star review! We are so glad that Kevin and Thomas did an amazing job helping your family find the perfect new ride. Safe travels!

September 25, 2023

Lexus of Watertown is a great dealership! Everyone there is so helpful and always there for you. The second you walk in you feel like family. They treat their clients so well! Ussa was such a More

by Arich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ussa Pradhananga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Lexus of Watertown responded

We're delighted to know that you felt like family at Lexus of Watertown! It's great to see that Ussa was able to assist you and make your experience memorable. We appreciate the recommendation and hope you enjoy your new car!

September 23, 2023

This was our first Lexus purchase and we can't say enough about Ussa and the rest of the dealership staff. Usaa was very respectful of our desires. His knowledge of the Lexus product line was exceptional. Th More

by w.gariepy51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ussa Pradhananga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Lexus of Watertown responded

We're delighted to know that your first Lexus purchase with us was a memorable one! It's great to see Ussa and our team at Lexus of Watertown could provide you with the exceptional service we strive for. Enjoy your new car, and thank you for choosing us!

September 21, 2023

1st Lexus purchase and Ussa is beyond excellent. Very knowledgeable and friendly. Highly recommended to go through Ussa to help you with purchasing your vehicle. More

by ktse125
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ussa Pradhananga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Lexus of Watertown responded

We're delighted to know that your first Lexus purchase with us at Lexus of Watertown was a great experience! Ussa and our team always strive to provide top-notch service. Thanks for the recommendation, we appreciate it!

September 21, 2023

Kevin and Rocco and Thomas Rizzatano and Jonathan and Alex in finance did a amazing job assisting me More

by mingo190975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Lexus of Watertown responded

We're so glad to know our team at Lexus of Watertown, including Kevin, Rocco, Thomas and Jonathan were able to assist you effectively. Thanks for the positive feedback!

September 19, 2023

I bought a Lexus from Herb here. It went so well I bought my next car, another Lexus, from Herb. I expect to buy my next car from him, too. He makes buying a car easy and enjoyable, More

by Mooseontheloose
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Herb Kunins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Lexus of Watertown responded

We're so glad to know that Herb has been able to make your car-buying experiences at Lexus of Watertown enjoyable and easy! We appreciate your loyalty, and we'll be ready for you when it's time for another new ride. Safe travels until then!

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