Lexus of Watertown

Very nice and kind. Thoughtful and always supportive. Responded my questions all the time and well. Thoughtful and always supportive. Responded my questions all the time and well. More

Herb was excellent and did a fantastic job. He was very transparent and up front. Great vehicle. He was very transparent and up front. Great vehicle. More

I have been coming here for over 25 years to service my 2006 Lexus GS 300 and my 1992 Lexus ES 300! Amazing people, so professional so honest so courteous. And they treat me like family. Big shout out to e 2006 Lexus GS 300 and my 1992 Lexus ES 300! Amazing people, so professional so honest so courteous. And they treat me like family. Big shout out to everybody at the Lexus Of Watertown family. They are the best. And they are honest. More

I first walked into the “new” car dealership at Lexus of Watertown by mistake. The worker there was so nice to practically walked me over the adjacent building where the pre-owned cars were sold. I met with Watertown by mistake. The worker there was so nice to practically walked me over the adjacent building where the pre-owned cars were sold. I met with Reyna Monge and she discussed the options for the model and year I was looking for. I was thrilled to see my first choice still available. We went through the car thoroughly and had the test drive. I was made comfortable in the lounge area while paperwork was prepared. I sat with George from the finance department, and he was extremely friendly and nice. I am very happy with my decision to buy at Lexus of Watertown. More

Bought a brand new car. Has had many issues. The Manager of sales told me that it is not their fault the car was defective. If I wanted to trade it and not continue to fi Has had many issues. The Manager of sales told me that it is not their fault the car was defective. If I wanted to trade it and not continue to fix it I could do so but obviously I would be losing money! The car started having issues 5 days after i bought it and it took over a month for them to take me seriously. Imagine selling a 45k car and not being able to stand by that product and hiding behind warranty. I made the worst mistake and will never buy another Lexus . And it's pointless to contact the Lexus Corporate because they will also hide behind the warranty. You do not get what you paid for!!!! However, I truly thank Amanda and the shop foreman, Paul for being the only ones that care and have been helpful. The only ones that took my concerns seriously. Besides Amanda and Paul , overall experience has been horrible especially because I had to go there 5 times before being taken seriously. Lexus is lucky to have them. Maria kept dismissing me and acting as if I was making the issue up even though I had recordings. She kept saying the car is fine and these are just characteristic noises of a new car. Let me tell you, it wasn't normal, all brake related, very important in a car as everyone knows! I have multiple emails and appointment records to prove I tried so hard to get someone's attention. More

Kevin Silva was a pleasure to work with! Great personality and was very patient with all the questions that we had. Would highly recommend Kevin to anybody looking to buy a Lexus!! Great personality and was very patient with all the questions that we had. Would highly recommend Kevin to anybody looking to buy a Lexus!! More

Kevin was amazing Helpful and very fun to work with. Ask for Kevin when you arrive and we brought him some noodles. His awesome!! We love KEVIN!!! Ask for Kevin when you arrive and we brought him some noodles. His awesome!! We love KEVIN!!! More

I recently purchased a Lexus GX 460 from Kevin, and I couldn’t be happier with the experience. Kevin went above and beyond to assist me in connecting with the insurance agency, ensuring that everything w couldn’t be happier with the experience. Kevin went above and beyond to assist me in connecting with the insurance agency, ensuring that everything went smoothly. He’s not just a salesperson; he felt more like a friend, guiding and helping us every step of the way. His dedication and genuine care truly set him apart. I highly recommend Kevin to anyone in search of not only a great vehicle but also a trustworthy and supportive partner in the process. Five stars all the way! More

Kevin provided amazing service. He was super nice and kind and take care/reassured us on any concerns we had and went the next mile for us. We appreciate kevin so much. He was super nice and kind and take care/reassured us on any concerns we had and went the next mile for us. We appreciate kevin so much. More

Reyna was the absolute best! Very seemless transaction and she was dedicated you our satisfaction 100% Very seemless transaction and she was dedicated you our satisfaction 100% More