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Lexus of Watertown

Watertown, MA

4.9
1,864 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2024 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
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330 Arsenal St

Watertown, MA

02472

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Showing 1,864 reviews

June 13, 2021

I had no idea when I took my car in for regular maintenance that I would end up with a new vehicle. But Eliane Lisboa sought me out with an offer that was irresistible. She listened to my concerns More

by Amy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eliane Lisboa
Jun 14, 2021 -

Lexus of Watertown responded

Amy, thank you for taking the time to leave us a review! We are proud that we earned your business here at Lexus of Watertown, and we will certainly let Elaine know that you appreciate her help. We hope that you continue to enjoy your new vehicle!

June 13, 2021

I am excited to got my car, Sale Consultant Fredrick Oxaal is patiently and excellent! I will recommend to my friends. Thanks! Xiao Wei Luo More

by elainekuang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fredrick Oxaal
Jun 13, 2021 -

elainekuang responded

Thanks so much!

Jun 13, 2021 -

Lexus of Watertown responded

It was our pleasure to assist you! Thank you so much for taking time to share this feedback about Frederick and recommend Lexus of Watertown. We hope that your new vehicle is treating you well.

Jun 13, 2021 -

elainekuang responded

So far we are learning! Thanks!

June 11, 2021

I had the most pleasurable experience at Lexus of Watertown from the moment I arrived until I drove off with my new Lexus. My salesman, Ujwal (Ussa) Pradhananga was professional, polite, extremely kn More

by danpsch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ujwal (Ussa) Pradhananga
Jun 11, 2021 -

Lexus of Watertown responded

Thank you for posting about your experience. We're glad to hear that Ussa was so helpful throughout the purchase of your vehicle. On behalf of all of us at Lexus of Watertown, we wish you safe travels!

Jun 11, 2021 -

danpsch responded

It was my pleasure!

June 11, 2021

Eliane L. was absolutely excellent! So professional and highly knowledgeable! I will definitely do business here again! It was a great overall experience. Thank you so much Eliane! More

by athel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eliane Lisboa
Jun 11, 2021 -

Lexus of Watertown responded

Thank you so much for stopping by to commend Eliane! We are delighted to hear that you received the professional service you deserve. Safe driving and we hope to see you next time at Lexus of Watertown!

June 10, 2021

From start to finish, my experience at Lexus of Watertown was seamless. Ujwal "Ussa" Pradhananga was so helpful in showing me all the cool functions a Lexus has to offer. He was super patient and answered al More

by Rach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ujwal Pradhananga ( Ussa )
Jun 11, 2021 -

Lexus of Watertown responded

Thank you for taking time to post a great review! We are delighted to hear that Ussa provided informative service so you could be confident in your purchase. All of us at Lexus of Watertown appreciate your feedback about him and Alex! Safe driving in your new vehicle.

June 06, 2021

We have been customers for over 15 years and this our 4th RX. As usual we had a very pleasant experience and in particular our Sales Associate Tony Viveiros was a pleasure to deal with. He was extremely help More

by JV
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
Jun 07, 2021 -

Lexus of Watertown responded

Thank you for taking the time to share! We are proud to have earned your support over the years and happy to hear that you had such a successful experience working with Tony. Drive safely in your new Lexus RX, and we hope to see you again at Lexus of Watertown!

June 06, 2021

Car shopping was so easy all thanks to Ussa and Mark. Would recommend Lexus of Watertown 10/10! Very helpful and knowledgeable. Ussa was able to show us all aspects of our new vehicle and was very patien More

by Rebarber830
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ussa
Jun 07, 2021 -

Lexus of Watertown responded

Congratulations on your new vehicle! All of us at Lexus of Watertown appreciate the time you took to write about your experience working with us during your new car purchase. Providing exceptional customer service is our number one priority, and we are thrilled to hear Ussa, Mark, and the rest of our staff were able to assist you so successfully. We especially love that they helped you drive home in the right car for you. It means a lot that our service stood out to you, and we wish you safe travels in your new ride!

June 03, 2021

Tony Viveiros was great!!! He went above and beyond. I felt very well taken care of in the purchase of my new Lexus. Thanks for a great job, well done!!! More

by Omh50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Viveiros
Jun 04, 2021 -

Lexus of Watertown responded

It means so much to hear that Tony went "above and beyond" to assist with your purchase. Thank you for joining the Lexus of Watertown family! We wish you safe and happy driving.

June 01, 2021

I recently bought a 2021 Lexus ES 300 H at Watertown Lexus. I can honestly say the entire experience was so easy it was amazing. We worked with Jorge during the selection process, he was knowledgeable a More

by jrduke1123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Paiola
Jun 02, 2021 -

Lexus of Watertown responded

Thank you for the great feedback! Hearing that you had such a successful purchase experience working with Jorge and William made our day. Drive safely in your new 2021 Lexus ES 300, and enjoy it! We hope to see you again at Lexus of Watertown!

June 01, 2021

The entire experience was wonderful. I was treated with respect and courtesy every step of the way. Leon was awesome -there wasn't any sales pressure - and he took time to work out the deal with me. When I More

by MBGeiger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barstow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leon Barnes, Catherine (who did the paperwork!)
Jun 02, 2021 -

Lexus of Watertown responded

Congratulations on your new Lexus NX 300! Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. We will certainly tell our team that you appreciated their assistance during your visit. Thanks for choosing Lexus of Watertown and we hope you enjoy the new ride!

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