Lexus of Watertown

Dealership fails to follow up / uncommunicative Dealership failed to provide me with after market parts I bought. 8 months later, still attempting to resolve. A frustrating and mind boggling experie Dealership failed to provide me with after market parts I bought. 8 months later, still attempting to resolve. A frustrating and mind boggling experience. Will not return More

A dealership team that truly values their customers! Our service consultant Mariel Burgos does a FANTASTIC job in making our family feel truly valued as Lexus of Watertown customers. We recently receive Our service consultant Mariel Burgos does a FANTASTIC job in making our family feel truly valued as Lexus of Watertown customers. We recently received a safety notice of a recall which required several hours of work to our GS350. On the date of drop-off, Mariel advised us of a recommended service as well, and coordinated that for us during the same visit(I neglected to inquire about it during my original call when making the recall appointment). I had also forgotten to inquiry about a possible loaner vehicle and I was quite relieved that Mariel had already made those necessary arrangements for us! She kept us updated throughout the process and checked-in the next day to ensure everything went well and that we had no other concerns. Thank you Mariel and Lexus of Watertown team! More

Rc 350 f sport Great experience and awesome customer service! Would consider purchasing another car from them. Our salesman was knowledgeable. Our finance guy was Great experience and awesome customer service! Would consider purchasing another car from them. Our salesman was knowledgeable. Our finance guy was very friendly and personable. They both made us feel very comfortable! More

Great Save! Originally we were looking for a used Lexus and working in that department. I did not have a good experience with the sales team there and was very up Originally we were looking for a used Lexus and working in that department. I did not have a good experience with the sales team there and was very upset.I had received an email from the new car sales manager Jessica Sudeall and decided to work with her.She directed me to Ussa Pradhananga. Both of them were fantastic and made up for my initial awful experience. I look forward to working with them in the future. More

Great, easy, leisurely experience I hate buying/leasing cars. But "Ussa" the salesman at Lexus Watertown was so so easy and nice I came to think that he was in the wrong job: never met I hate buying/leasing cars. But "Ussa" the salesman at Lexus Watertown was so so easy and nice I came to think that he was in the wrong job: never met a car salesman like him. But he's from Nepal, so maybe that explains it. We were in a rush every time we met him, but he was patient. No pressure, all calm, all info, and with grace! He's the exception to the rule! If you walk into the place INSIST on meeting with Ussa. More

Leasing a new Lexus at a great price is quick and easy! Leon Barnes was easy to work with, listened to my needs, and helped guide me in making my decision. He has a great working knowledge of the different Leon Barnes was easy to work with, listened to my needs, and helped guide me in making my decision. He has a great working knowledge of the different vehicles I test drove, and he made it very easy to trade in my vehicle at really great price and terms. I’m happy to recommend Leon! More

A Great Experience Buying A New Lexus This was my first time buying a Lexus and Tony Viveiros helped make it simple and straightforward. He was very accommodating on all fronts making thi This was my first time buying a Lexus and Tony Viveiros helped make it simple and straightforward. He was very accommodating on all fronts making this a highly enjoyable experience. I feel informed on everything I need to know but also feel good about calling if I have further questions. I am looking forward to a great relationship for both the service on the car and future purchases. More

Annual checkup - great job! Brought my ES 350 in for a routine checkup and had a great experience. Maria Laskaris was extremely knowledgeable and did a great job explaining every Brought my ES 350 in for a routine checkup and had a great experience. Maria Laskaris was extremely knowledgeable and did a great job explaining everything to me. The technician, (J. Coleman?), did an amazing job and finished ahead of schedule. Car is running flawlessly! This is a very well run dealership and the employees really know their stuff! I definitely recommend them! More

Great experience working with Tony V. and Jessica Tony Viveiros went above and beyond at Lexus of Watertown. We worked together via phone and email along with Jessica the interent sales manager, to Tony Viveiros went above and beyond at Lexus of Watertown. We worked together via phone and email along with Jessica the interent sales manager, to settle on a price on my new RX 350. They beat other Lexus dealership prices in RI and MA, and didn’t try to up sell me on a more expensive model like the other dealerships. He got me the exact car I was looking for, and delivered the car to me in RI in his day off!!! He was easy to work with and very personable. I look forward to working with him again, and will be returning to Lexus of Watertown in the future. More

New NX 300 I recently bought a new Lexus and I am in love with it. The service was excellent here at the Lexus of Watertown, and Cynthia Wang was very helpful. S I recently bought a new Lexus and I am in love with it. The service was excellent here at the Lexus of Watertown, and Cynthia Wang was very helpful. She answered all my questions and I was very glad she spoke Chinese as well. More