Lexus of Wayzata

Friendly, Efficient, Professional (FEP) My 12/26/19 Review: It was a FEP experience. From the Service Checkin to checkout, everything was GREAT. I had the feeling of being with caring peop My 12/26/19 Review: It was a FEP experience. From the Service Checkin to checkout, everything was GREAT. I had the feeling of being with caring people, for whom there was a serious commitment to taking care of customers. People knew what they were doing....... Celeste was SUPER!!!!! More

Great Service Bob did a great job! He was very accommodating and helpful. Went out of his way to make himself available even on his day off! Very responsive to em Bob did a great job! He was very accommodating and helpful. Went out of his way to make himself available even on his day off! Very responsive to emails and very sincere in his approach to sales. More

Michael Shteyn was so very helpful and knowledgeable. He has been able to assist with every part of process and has still been helpful after the purchase with questions that have come up. He made the purcha has been able to assist with every part of process and has still been helpful after the purchase with questions that have come up. He made the purchase process Fun, easy and enjoyable. He put a big bow on my car and made the experience special. Even offered to take pictures until I got one that was “just right.” The financing part could have run more smoothly as they had other people’s information in my folder. Also I had already met and established a relationship with John Cadle on a day I came to test drive the car. However on the day I came to purchase I was told that I could not work with him because of dealership rules. I find that extremely disappointing as you should have a choice of who you want to work with. I work in healthcare and if someone chose me as a provider, it would be Unprofessional to tell the consumer that they cannot work with me because of my workplace rules and have the consumer work with someone who they may not know or trust. If you want people to keep working with your dealership you may want to reconsider these rules. More

Bob was awesome! Bob, it was a pleasure working with you. I am happy to refer my family and friends to you and Lexus of Wayzata. I love my car! Bob, it was a pleasure working with you. I am happy to refer my family and friends to you and Lexus of Wayzata. I love my car! More

Great Personnel The sales people and finance person were very helpful, personable and friendly! They met my needs and answered my questions! Val and Sergio were gre The sales people and finance person were very helpful, personable and friendly! They met my needs and answered my questions! Val and Sergio were great! More

Purchase new car Purchased new car December 20, 2020. Will take me a long time to know how to use all the electronic features on this car. Need a longer time for exp Purchased new car December 20, 2020. Will take me a long time to know how to use all the electronic features on this car. Need a longer time for explanation of all the features. More

Wayzata Lexus IS best service anywhere anytime. I’ve had four cars over 15 years and all employees are awesome and friendly every time there four cars over 15 years and all employees are awesome and friendly every time there More

Jamie and Becky were extremely helpful! My experience with Lexus of Wayzata from start to finish was superb. They assisted in finding the exact vehicle that I was seeking.. Every person inv My experience with Lexus of Wayzata from start to finish was superb. They assisted in finding the exact vehicle that I was seeking.. Every person involved was very helpful. It was very clear that their purpose was to provide a great experience and the find the right vehicle and they did! GLC More

Purchased new GX The people at Lexus of Wayzata were great. Very helpful and friendly. Got the new GX that I wanted and guided me through the process. Thanks Bob, The people at Lexus of Wayzata were great. Very helpful and friendly. Got the new GX that I wanted and guided me through the process. Thanks Bob, Ben and Sergio. More

End of year email for service specials are pointless.. End of year email offers for service specials are pointless..... Rec'd email at 830am regarding end of year service specials that're good until Dec 3 End of year email offers for service specials are pointless..... Rec'd email at 830am regarding end of year service specials that're good until Dec 31, 2019.............. As of 831am, next available service time slot is Jan 2, 2020. Pointless click-bait email. More