Lexus of Wayzata

I made an appointment 10 days ago to purchase a fob for my car. When I got there, after one hour I am told that they didn’t order the part. I felt that they wasted my 90 minutes. Regrettably, this was no my car. When I got there, after one hour I am told that they didn’t order the part. I felt that they wasted my 90 minutes. Regrettably, this was not good. Eventually, I am forced to make another appointment week after. Ryan was not pleased either. More

The staff explain things thoroughly and give you choices. They provide a very comfortable waiting area. They provide a very comfortable waiting area. More

From the moment I took delivery of my brand new Lexus TX350 in September 2025, this vehicle has had nothing but problems, and my experience with Lexus of Wayzata has been equally disappointing. There TX350 in September 2025, this vehicle has had nothing but problems, and my experience with Lexus of Wayzata has been equally disappointing. There is a significant level of noise and instability coming from what appears to be faulty suspension or loose componentry. This is not subtle, it is persistent, noticeable at speed, and completely inconsistent with what anyone should expect from a new Lexus. The vehicle does not feel solid or properly assembled, and the noise strongly suggests underlying mechanical issues that have yet to be properly diagnosed or resolved. Despite multiple visits to Lexus of Wayzata, these concerns remain unaddressed. There has been no meaningful progress, no clear diagnosis, and no accountability. Instead, I have dealt with repeated scheduling issues, confusion around loaner vehicles or transportation, and instances where the car was not worked on at all. On more than one occasion, I was left waiting for hours and ultimately had to arrange my own transportation. More

I could not be happier with my purchase from Lexus of Wayzata. Helton Cerqueira was without a doubt the very best salesperson I have ever worked with! Helton make every step of the process easy and enj Wayzata. Helton Cerqueira was without a doubt the very best salesperson I have ever worked with! Helton make every step of the process easy and enjoyable. Every staff member was kind, professional, and helpful. I would highly recommend Helton and Lexus of Wayzata! More

Great service all around. Highly recommend working with Bob H. He really worked hard to find the right vehicle for us. Highly recommend working with Bob H. He really worked hard to find the right vehicle for us. More

Brian was my service advisor. He was great. We had great communication and my service was the best I’ve ever had in the last 15 years!! He was great. We had great communication and my service was the best I’ve ever had in the last 15 years!! More

Helton was incredibly helpful and thoughtful throughout the process. He is very honest and transparent about any defects in the car and even offered to fix it as part of the service. He made the purchasing the process. He is very honest and transparent about any defects in the car and even offered to fix it as part of the service. He made the purchasing process much easier and I appreciated the warm, approachable, and professional attitude he brought. Highly recommend reaching out to him if you’re in the market for a new car! More

I had just started looking. Met Helton Cerqueira and he saved me hours of comparison shopping. He listened very carefully about what was important to me in my next buy. He is Met Helton Cerqueira and he saved me hours of comparison shopping. He listened very carefully about what was important to me in my next buy. He is very knowledgeable and practical in his advice and gives the customer time to “digest” the information. I never felt rushed. Lexus has a remarkably good representative of their brand - consult him when you want to shop Lexus! More

My salesperson, Matt, was very helpful. Attentive, not pushy. Once I purchased my Lexus and was waiting for the paperwork I noticed that everyone in the dealership was friendly, said hello Attentive, not pushy. Once I purchased my Lexus and was waiting for the paperwork I noticed that everyone in the dealership was friendly, said hello, etc. I bought my last Lexus here too. Their service is top notch. More

I had a great experience working with Helton at Lexus of Wayzata. He was very informative, patient, and flexible, helping me for over a month with searching for a car. I really appreciated his transparency Wayzata. He was very informative, patient, and flexible, helping me for over a month with searching for a car. I really appreciated his transparency in his approach and enjoyed working with him overall! More