"Excellent service "
I just got my second Lexus and the service has always been excellent. There is no pressure to buy and if you so there is no pressure to add on packages. However, they take time and explain all options to you. I have been looking for this vehicle for a long time and once they found exactly what I wanted I had it in my garage the NEXT DAY! And that was with adding the auto start after purchase. The service you get here can’t be beat! Thank you to John Mac, John C, and Eric!!!!!
Previously interested in a vehicle taken in on trade. Michael Shteyn was very knowledgeable about the vehicle even though it wasn't a Lexus. He listened to my concerns. Did not pressure me through the whole experience. When the time was appropriate he simply asked if I was interested in purchasing. I declined for my own personal reasons. Michael did not try to push the sale nor did he immediately dismiss me. If I was still in the market and Lexus of Wayzata had a vehicle that interested me, I would want to work with Michael again.
"Over-the-top customer service!"
I just leased my second IS300 with help from Jamie Shapiro. He listened to and understood my concerns and worked with his team to ensure that I would be able to get my favorite car again!! Then Danny Hoang showed me all of the new features in my car and made sure that I understood how to use all that I consider to be the most important to me. He also explained that I could come into the Admin department at any time if I needed help with any of the features. Becky Stenson made the lease paperwork a breeze, She explained everything so it was very easy to understand.
I want to mention Eric Baumann as well. Even tho he didn't work with me on this lease, he worked with me on my previous IS300 lease. His explanations of the features of the car is what helped make my decision to lease another IS300 very easy!
I will continue to use Lexus of Wayzata because their customer service is top notch! I have referred friends to the dealership and their experience has been exactly the same as mine. I will continue to refer anyone and will strongly suggest they work with Jamie, Danny & Becky!