Lexus of Wesley Chapel

The Lexus Way The Wesley Chapel Lexus Dealership has an excellent and innovative Sales and Service Approach. The new facility is one of a kind. It is very clean an The Wesley Chapel Lexus Dealership has an excellent and innovative Sales and Service Approach. The new facility is one of a kind. It is very clean and the service area is one of the cleanest and modern that we have seen. Mr. Tim Smith, the management and staff of the Lexus Team were excellent. The tour of the facility shows the utmost regard which this Lexus dealership has for its customers. More

2016 RX 350 purchase Our sales associate Parsa Haghi was exceptional! He was very responsive to all our changes and questions. I’ve never met a salesman as knowledgeable a Our sales associate Parsa Haghi was exceptional! He was very responsive to all our changes and questions. I’ve never met a salesman as knowledgeable and outstanding as Parsa. We had some confusion about our need for AWD but that was solved. We were offered a discount for being a veteran of $700 but the sales manager stated it was only for new cars not used, which ours is. Not gracious of him to retract an offer that was made. Lilly was also excellent but not enough time was spent explaining the “extras.” We needed more time to fully understand the 5 extras but the deal was already completed. Too much pressure. We needed more time and.some of that fault was ours. We were there s long time and were very tired. More

Great experience Always get exceptional service from WC Lexus, picked my car right on time, let me know when they arrived at dealership. Called and emailed when they f Always get exceptional service from WC Lexus, picked my car right on time, let me know when they arrived at dealership. Called and emailed when they finished, and when to expect my car back! More

Excellent service Jordan helped us through out buying process. He is very knowledgeable, helpful, patience and pleasant to work with. We really liked their service for Jordan helped us through out buying process. He is very knowledgeable, helpful, patience and pleasant to work with. We really liked their service for the car and customer service. Our experience was beyond our expectations. The dealership is new and beautiful. More

Extremely fast, painless buying experience Had to be the easiest buying experience I've had to date. Communication was very simple via email and text message and Johnny answered every question Had to be the easiest buying experience I've had to date. Communication was very simple via email and text message and Johnny answered every question I had promptly (even on his day off). Johnny definitely went above and beyond for the sale as he dealer traded with a Lexus dealer in Georgia to get a very specific car to meet my criteria. Awesome! Mia was great as well. Prompt and to the point. Was at the dealership purchasing the car for a total of 90 minutes, which included my test drive. More

Great Experience Johnny and Lily were great and made the whole buying experience easy!!!! The entire staff made us feel comfortable from the minute we walked in the do Johnny and Lily were great and made the whole buying experience easy!!!! The entire staff made us feel comfortable from the minute we walked in the door. A++++++ More

Outstanding experience. This was my third and longest visit to have my car serviced at this new dealership. I could not have enjoyed my experience more, the hospitality, the This was my third and longest visit to have my car serviced at this new dealership. I could not have enjoyed my experience more, the hospitality, the environment and the customer service are simply outstanding. One leaves knowing this dealership values every Lexus owner, and potential owner. They are dedicated to building relationships, not to the transaction. Forest Browne was great! More

LIED TO SUCK ME IN THEN LIED ABOUT THE LIE!!! General sales manager Nick Ricketts offered an incentive and then later lied about having offered it among other lies, with multiple corroborating wit General sales manager Nick Ricketts offered an incentive and then later lied about having offered it among other lies, with multiple corroborating witness who knew the truth. Wasted a lot of time and effort and had to tear up the checks and walk away. Not sure I can ever go back to that dealership if Nick Ricketts is still working there. More

Outstanding Customer Care We recently moved to The Villages from South Florida, and this was our first experience with Lexus of Wesley Chapel. Everyone at this dealership, fro We recently moved to The Villages from South Florida, and this was our first experience with Lexus of Wesley Chapel. Everyone at this dealership, from our initial contact to the return back of our vehicle was beyond outstanding! Thank you to all! More

No less than awesome service! Thanks again for the awesome experience and excellent service that you always give! We will always continue to bring our vehicles here for service fro Thanks again for the awesome experience and excellent service that you always give! We will always continue to bring our vehicles here for service from now on ! Also the young ladies who are working at the complementary bar are extremely polite and courteous thanks again! More