Lexus of West Kendall

Great experience I walked into the Lexus dealership to return a lease and started off with a horrible experience with one of the employees. Leo stepped and saved the d I walked into the Lexus dealership to return a lease and started off with a horrible experience with one of the employees. Leo stepped and saved the day. He was an amazing person which completely turned the situation around. I had no intention to lease another Lexus without looking around first and a couple of days later, I was at the dealer with a brand new pair of keys in my hand. Great customer service and he did everything he could to help out. Thanks Leo! More

Best Dealer Experience Ever I've been to many car dealerships in the past but never have I worked with an associate as helpful as Ernie. He was the 1st associate to introduce him I've been to many car dealerships in the past but never have I worked with an associate as helpful as Ernie. He was the 1st associate to introduce himself while I was walking the sales floor and took me right away to see models of the car I was looking for. I have never leased before but Ernie took the time to explain the benefits of leasing over financing and did not hesitate to run the numbers for both, so I can see the options in front of me. He was extremely informative and not pushy at all and allowed me to to make my own decisions based off what he provided. He really gave the feeling that he was working with my best interests in mind as opposed to other dealerships that just want to get the sale. The entire process from walking in to leaving with my new car was extremely quick thanks to Ernie and lasted no more than 3 hours, again comparing to other dealerships that can take up to 8 hours. Everything was explained to me in detail and Ernie personally took the time to get into my new car and explain all the features to me. The overall experience was the best I've had and I look forward to doing additional business in the future. More

Sales with Integrity? I will say that I was extremely satisfied with Ashok "Happy" Vyas. A gentleman, scholar, soldier, and man of integrity is whom I judged. I've not en I will say that I was extremely satisfied with Ashok "Happy" Vyas. A gentleman, scholar, soldier, and man of integrity is whom I judged. I've not enjoyed one vehicle purchasing experience, until I dealt with Happy. First Class. More

Rita Parker is just awesome beyond words! love her :) I got my first car with the help of Rita. Absolutely fantastic customer service and had an amazing experience at the dealership because of her. Everyo I got my first car with the help of Rita. Absolutely fantastic customer service and had an amazing experience at the dealership because of her. Everyone seemed so nice but Rita is an extraordinary human being as it seemed like. Love, love, love her and if it was not for her, I possibly would have ended up at a different dealership. She was very detailed-oriented and explained everything about the car since I had no idea about how a Lexus operates. I am super glad that I have met her and I assure enough to visit her quite often since she is just awesome! Tasnim More

Exceptional service & attention We had a very positive experience with Happy, our sales representative. The showroom was very nice and all credit and maintenance personnel were comp We had a very positive experience with Happy, our sales representative. The showroom was very nice and all credit and maintenance personnel were competent and polite. More

First time leasing It was my first time leasing a car, I must say I was frighten. Jorge made this experience very smooth and was very patient, clear and answered all the It was my first time leasing a car, I must say I was frighten. Jorge made this experience very smooth and was very patient, clear and answered all the questions my parents had (in Spanish). He was able to get the perfect car actually more than I asked for for a great price. He has a great attitude, not one to overwhelm and persuade you to purchase in a rush. He speaks English, Spanish and Portuguese which is a plus. Thank you for your help! More

Leo is the best Excellent customer service- amazing experience. Took the time to explain everything and show me all the perks of the car. Amazing car. Will def recomm Excellent customer service- amazing experience. Took the time to explain everything and show me all the perks of the car. Amazing car. Will def recommend people to come in. Big thank you to Leo and Mark. More

My Lexus of West Kendall experience Leo walked us through the entire process. He was very helpful and gave us many different options to help meet our needs. We initially came in to buy 1 Leo walked us through the entire process. He was very helpful and gave us many different options to help meet our needs. We initially came in to buy 1 car and we ended up leaving with 2! I have bought many cars at many different places but this was by far the smoothest. If you are in the market for a new car I highly suggest you go see Leo! More

Outstanding Customer Service***** From the moment we walked into the dealership Leo was very professional and kind. He not only helped us get one Lexus, but TWO. And both cars were our From the moment we walked into the dealership Leo was very professional and kind. He not only helped us get one Lexus, but TWO. And both cars were our first lease. We came in worried, he eased us through everything and we left extremely happy! You want great service and a good time through a long process, Leo's your guy! More

Great sales team Leo Sorzano provided a great buying experience. He was courteous, professional and informative. He assisted us in choosing the best options and vehicl Leo Sorzano provided a great buying experience. He was courteous, professional and informative. He assisted us in choosing the best options and vehicle. Eddie made sure the closing was easy and painless. More