Lexus of West Kendall

Excellent, personalized service I went this past Saturday to Lexus of West Kendall to look at a vehicle I'd like to get. Leo helped me out and was fantastic. Best customer service I' I went this past Saturday to Lexus of West Kendall to look at a vehicle I'd like to get. Leo helped me out and was fantastic. Best customer service I've ever received at a Lexus dealership (and I've owned Lexus for 10+ years now). When I'm ready to buy my next Lexus, I will definitely be contacting Leo. More

Amazing person! Genuine, kind, sweet, professional, funny, are all words that describe Leo. And this is why my family and I bought four cars from Leo, and will contin Genuine, kind, sweet, professional, funny, are all words that describe Leo. And this is why my family and I bought four cars from Leo, and will continue! He is highly recommended! More

Problem and problem after problem You have to be careful with this dealer, and if you want to save yourself aggravation go elsewhere. The first time I went there for some warranty work You have to be careful with this dealer, and if you want to save yourself aggravation go elsewhere. The first time I went there for some warranty work on my car I got the car back with the antenna missing. Why would the antenna have been taken off? The work was in the engine compartment. After nearly an hour of looking for it they couldn't find it, but offered me an old beat up one instead. Naturally I declined. They refused to give me one off of a new car, and it took weeks before they finally sent me a new one in the mail. They also couldn't resolve an issue with the hill assist feature and, incredibly, the service advisor claimed the car didn't have it when it clearly does. Then, like a fool, I went back for another issue. My car wouldn't start in the morning so I jump started it, called and was told to bring it in for a new battery, and brought it in since it was only 2 years into the 84 month battery warranty. The service advisor refused to honor the battery warranty and showed me a dealer manual that he claimed supported his position but, in reality, it said precisely the opposite. The service manager seemed just as clueless, told me he would immediately find a resolution and call me back, and never did. So, after a few tries I got the car started and drove to BJs where I bought a battery and put it in myself. When I contacted Lexus corporate they profusely apologized, told me of course the dealer should have honored the 84 month battery warranty, and sent me a check for the full amount I paid at BJs. I have since e-mailed the dealer's general manager, received an apology and promise that he would look into what happened and get back to me the next day, but it's been several weeks and he hasn't responded to repeated inquiries. The bottom line is that this dealer has some serious issues and I wouldn't trust them with my bicycle, let alone my Lexus. More

Awesome Experience Ernie was a true professional and he's very knowledgeable about the car we were interested in buying and we felt very comfortable working with him! Ernie was a true professional and he's very knowledgeable about the car we were interested in buying and we felt very comfortable working with him! More

Best service! I had previously gone to Lexus of West Kendall in hopes of getting the car I wanted and the sales person who helped me was the worst I had ever dealt I had previously gone to Lexus of West Kendall in hopes of getting the car I wanted and the sales person who helped me was the worst I had ever dealt with. In no time he had already told me it would be "impossible" for me to get a car. All he wanted was to rip me off! So I waited some time to go back and finally I was helped by Leo. He was such a helpful person and definitely got me exactly what I wanted! I didn't expect to go home with a car but Leo made it happen without a problem. LEO is the 'to go guy' if you want to walk out with a car from Lexus of West Kendall :) He will make you feel right at home and will put 150% into his clients needs. More

Leo!! Leo is the best! Got the car I really wanted and had a great experience at Lexus of west Kendall. Trust in Leo, he will get u the price he promised!! Leo is the best! Got the car I really wanted and had a great experience at Lexus of west Kendall. Trust in Leo, he will get u the price he promised!! More

Great professional and fair Leo and his staff were a great team to work with. They all took their time to show me all my options and helped me pinpoint my exact car. I Will defin Leo and his staff were a great team to work with. They all took their time to show me all my options and helped me pinpoint my exact car. I Will definitely be a long time customer and I will also recommend all my people their way. Thank you guys More

Perfection!! Leo got me what I wanted with no issues! Definitely puts the customer's needs first. Highly recommended to anyone looking for a used or new car. I wil Leo got me what I wanted with no issues! Definitely puts the customer's needs first. Highly recommended to anyone looking for a used or new car. I will continue to do business with him and his dealership. More

Above and beyond He is willing to help and go beyond average to help the customer get a car, I will go back to this dealership. He also like star wars He is willing to help and go beyond average to help the customer get a car, I will go back to this dealership. He also like star wars More

Very professional !!! He really works for his costumers, Thanks Alex you are amazing!!! I love my new Lexus, totally worth it! I plan on coming back to this dealership aga He really works for his costumers, Thanks Alex you are amazing!!! I love my new Lexus, totally worth it! I plan on coming back to this dealership again and would recommend Alex to my family and friends. More