Lexus of Wichita

Somehow I got a second invite to review Walser Lexus, and it is appreciated because my salesman (Lance G) has not returned messages since I reported issues after delivery. Car itself is fine, deal was fine. it is appreciated because my salesman (Lance G) has not returned messages since I reported issues after delivery. Car itself is fine, deal was fine. Bringing the car from Wichita to Tulsa - great. However, the car was never detailed as promised it had been. It still has the lines from the plastic wrap it came across from Japan with. I have no idea how to get that off without a professional detail. It was also delivered without any windshield wiper fluid ..just a minor detail missed. I bought and added that-nbd. Grimey feeling paint where it should be smooth…for a brand new car. The windows weren’t cleaned from the window sticker, etc.. I mean, I know some of this is little, but when your dealership stops returning messages right after delivery… shrug. Just know what you’re getting if you buy your car from out-of-state…. Fresh off the boat/train…dirty and may/may not be missing fluids. More

Finding a used car is extremely stressful. I worked with Lance Garrison at the Walser dealership in Wichita. Lance was professional, courteous, and sincere, which is very hard to find in the a I worked with Lance Garrison at the Walser dealership in Wichita. Lance was professional, courteous, and sincere, which is very hard to find in the auto industry. I’m extremely satisfied with my purchase..! The next time you’re in Wichita stop by and talk with Lance, you can’t miss him he’s the salesperson with the biggest smile on his face.. Way to go Lance, keep up the amazing work you do!!! More

My experience was ok and long I also had to do paperwork over twice fun. over twice fun. More

We purchased our new RX350 from lexus of wichita and I recommend that you ask for Grant Smith to assist you choose your vehicle. Very knowledgeable and patiently answered all our questions.. I give him 5 recommend that you ask for Grant Smith to assist you choose your vehicle. Very knowledgeable and patiently answered all our questions.. I give him 5 stars. More

There is a reason why I come to this Lexus dealership, I always leave with a good feeling. I have purchased (3) vehicles from this facility. I had the pleasure of working with Vy Nguyen. He was very know always leave with a good feeling. I have purchased (3) vehicles from this facility. I had the pleasure of working with Vy Nguyen. He was very knowledgeable and understood my needs. I also liked the fact that I dealt with one individual. The process was painless and very pleased with the vehicle. More

Lance G came up with more excuses about their 3 day 300 mile return/ exchange policy. They will not honor it and it’s false advertising. Buyer beware! mile return/ exchange policy. They will not honor it and it’s false advertising. Buyer beware! More

I happened to run across a 2018 RX 350L on Lexus of Wichita website in the course of my online search for slightly larger SUV than I had been driving. John Kennedy was my associate; he demonstrated the Wichita website in the course of my online search for slightly larger SUV than I had been driving. John Kennedy was my associate; he demonstrated the vehicle without "selling" it to me. I liked that. I like the "upfront price" approach: I felt more like a client or customer and less like a victim or mark. Their stated prices are very competitive, you feel like you're getting an honest deal. Chelsea gave me what I needed on my trade, John arranged for me to obtain a second key (that was missing due to being pre-owned). It was all good. Love the car, appreciated the dealership. More

We were looking to replace our XT5. Rosalie stayed with us through the entire process...phone call to driving away in our new RX350. It was very refreshing to have the exceptional customer service from Ro us through the entire process...phone call to driving away in our new RX350. It was very refreshing to have the exceptional customer service from Rosalie Isern. She ran her tail off while after she set up her office to be our own. We were very comfortable with the sales process. We were well informed of the Lexus experience which is above and beyond. Glad to meet Scott, the Manager who made himself available if we had any issues. Highly recommend the Lexus experience from Rosalie and Scott. Duane and Julie Cooprider More

This was the best buying experience that I have had!! I worked with Rosalie Isern and Chelsea Mackey. They were both super friendly! No hassles and very upfront. Excellent customer service! I drove 3 h worked with Rosalie Isern and Chelsea Mackey. They were both super friendly! No hassles and very upfront. Excellent customer service! I drove 3 hours because our local Lexus dealer was horrible! I will say it was definitely worth the 3 hour drive for the service I received! More

sales agreement I initially talked with Eric about some vehicles for sale 04-14-20, and telephoned Eric again on 04-15-20. However, it was his day off and I spoke wi I initially talked with Eric about some vehicles for sale 04-14-20, and telephoned Eric again on 04-15-20. However, it was his day off and I spoke with Lance. On 04-16-20, I telephoned to talk with Eric, as I appreciated his attitude on day one. Lance was initially conferenced in to the conversation. Eric and I agreed on a vehicle, purchase price, and my payment. The transaction was initiated. Later, I receive a telephone call from Lance and a different price which included tax and an administrative fee. Eric had said that in our agreement that tax was included and did not mention an administrative fee. I telephoned Eric and informed as to what Lance had included. Eric responded, I am sorry about the misunderstanding. Thus, the basic bait and switch con game that you would expect to experience at a used car lot or carnival - not from a dealership with upscale facilities and automobiles. Surely, this sales technique is not taught or promoted by Lexus. More