Lexus of Wilmington

I have dealt with Lexus of Wilmington for the past 7 years and when I decided to purcahse my new car they were the first stop. Lance Bartel was excellent....explained all the new options of the latest m years and when I decided to purcahse my new car they were the first stop. Lance Bartel was excellent....explained all the new options of the latest model and took the time to make sure that I got a very fair and good trade in value for my old Lexus. As I explained to Lance I am a very busy person and needed to make the transition into the purchase of the new Lexus as smooth and quickly as possible. Lance did just that for me! And the service did not stop after purchasing the car! I received a call several days later to make sure I was satisfied and if I had any questions. I have recommended other friends to Lance at Koons as I felt the overall experience in working with him was terrific! More

I walked into Koons with the intention of buying a new Lexus. I had been and was a current owner of a Lexus which I had owned for 11.5 years. My salesperson, Lance Bartel, was friendly and informative wit Lexus. I had been and was a current owner of a Lexus which I had owned for 11.5 years. My salesperson, Lance Bartel, was friendly and informative without pressuring me. He answered my questions immediately and provided pricing for the vehicles that I was interested in without trying to steer me to other models. I asked for total prices (including tags, dealer prep etc) for 2 cars which he provided that evening. As I was dealing with an honest and forthright person, and was pleased with the prices, I made arrangements to buy the car of my choice that evening over the phone. I picked up my car two days later and have been extremely pleased with it. Since my purchase, there were questions regarding receipt of my title. Lance offered and made the appropriate phone calls to ensure the title was being processed. In addition, while Lance was on vacation, the manager, Ray Bonhs was wonderful when I spoke to him regarding the title issue and offered his cell number in the event I was unable to reach him. I will recommend Koons to anyone wising to buy a Lexus. More

I was very much impressed with the sales person John Skehan in providing me the car I need. He gave me the price and the car details. Skehan in providing me the car I need. He gave me the price and the car details. More

My first purchase of a Lexus in 2005 was not a good experience. I never returned to that dealer and began using Koons for all of my service needs. When I was thinking about trading that car in, Koons experience. I never returned to that dealer and began using Koons for all of my service needs. When I was thinking about trading that car in, Koons was put to the test. They did not dissapoint. Mr Barrett was my sales consultant. He was receptive to my interest,was able to assist me with the decision to purchase another Lexus and made sure I was educated about all the options available. He shared financing options and incentives. I never was pressured or left waiting. The end result was a new car for me and a check in the PLUS column for Koons. More

Very nice and professional staff. the best price. the best dealership. A few months later,I will buy new car for my doughter. it will be only here. I am very happy with my care. Very comfortable, man best dealership. A few months later,I will buy new car for my doughter. it will be only here. I am very happy with my care. Very comfortable, maneuverable and reliable car. I love this GPS sistem. More

The sales team was very helpful with 1 - giving details The sales team was very helpful with 1 - giving details of the vehicle during the test drive 2 - of course offering a test drive 3 - honest with c The sales team was very helpful with 1 - giving details of the vehicle during the test drive 2 - of course offering a test drive 3 - honest with condition of car and car price 4 - honest with making recommendations based on customer's likes/ dislikes/ wants etc 5 - finance team did a great job offering a very competitive rate for financing 6 - follow up calls to ensure everything was working fine after the sale 7 - flower baskets after sale 8 - promise to fix up any issues and stand by the promise 9 - overall a very courteous, friendly, respectful experience More

I bought my Lexus SUV several months ago. I checked the price others were paying for that vehicle on different web sites. Finally my wife and I visited Koons Lexus in our town (Wilmington DE). I gave them price others were paying for that vehicle on different web sites. Finally my wife and I visited Koons Lexus in our town (Wilmington DE). I gave them the price others were paying for that vehicle. Very surpisingly I was offered exactly the same price that I was hoping for, without any further discussion. In my entire car buying history, which spans over 20 years, such pleasant buying experience had never occurred. I am most appreciative of Koons Lexus and particularly to Mr. Dan Hayes, whom I very highly recommend. More

George Shaer is excellent! He really represents the dealership well and their goal to be the best in providing excellent customer service. I have bought two Lexus' from Koons Lexus of Wilmington and it dealership well and their goal to be the best in providing excellent customer service. I have bought two Lexus' from Koons Lexus of Wilmington and it is because of this great customer service that I go to them. More

When it was time for a new vehicle, my husband suggested I consider a Lexus SUV, based on his positive experiences with Koons Lexus of Wilmington. I was greeted by the sales manager, Ray Bonhs, who listene I consider a Lexus SUV, based on his positive experiences with Koons Lexus of Wilmington. I was greeted by the sales manager, Ray Bonhs, who listened to my request to test drive a Lexus SUV, and introduced me to salesman, Doug Horst. Mr. Horst helped me narrow my choices to the Lexus GX, and he graciously and expertly guided me through the process of overview of the vehicle, test drive, and financing options. I was very impressed with how the GX handled, and I felt quite comfortable during the test drive. The Lexus GX was a cut above any of the other SUVs I considered. Mr. Horst diligently prepared financing, and he went the extra mile to make the sales process efficient and seamless for us. All of my interactions with Koons Lexus of Wilmington were handled courteously and professionally, and I am delighted to recommend Mr. Horst to those considering the switch to the truly exceptional Lexus GX. More

The Sales Representative was the most professional car salesperson I have ever dealt with. His calm demeaner combined with this through knowledge of the dealership's inventory of cars was impressive. His salesperson I have ever dealt with. His calm demeaner combined with this through knowledge of the dealership's inventory of cars was impressive. His quick response and follow up to numerous questions were greatly appreciated. Rather than view Mr. Horst as a car salesman, I consider Doug as a vehicle consultant who provided me valuable guidance and support in making a well informed purchasing decision. More