Lexus of Wilmington

The sales team was very helpful with 1 - giving details The sales team was very helpful with 1 - giving details of the vehicle during the test drive 2 - of course offering a test drive 3 - honest with c The sales team was very helpful with 1 - giving details of the vehicle during the test drive 2 - of course offering a test drive 3 - honest with condition of car and car price 4 - honest with making recommendations based on customer's likes/ dislikes/ wants etc 5 - finance team did a great job offering a very competitive rate for financing 6 - follow up calls to ensure everything was working fine after the sale 7 - flower baskets after sale 8 - promise to fix up any issues and stand by the promise 9 - overall a very courteous, friendly, respectful experience More

George Shaer is excellent! He really represents the dealership well and their goal to be the best in providing excellent customer service. I have bought two Lexus' from Koons Lexus of Wilmington and it dealership well and their goal to be the best in providing excellent customer service. I have bought two Lexus' from Koons Lexus of Wilmington and it is because of this great customer service that I go to them. More

When it was time for a new vehicle, my husband suggested I consider a Lexus SUV, based on his positive experiences with Koons Lexus of Wilmington. I was greeted by the sales manager, Ray Bonhs, who listene I consider a Lexus SUV, based on his positive experiences with Koons Lexus of Wilmington. I was greeted by the sales manager, Ray Bonhs, who listened to my request to test drive a Lexus SUV, and introduced me to salesman, Doug Horst. Mr. Horst helped me narrow my choices to the Lexus GX, and he graciously and expertly guided me through the process of overview of the vehicle, test drive, and financing options. I was very impressed with how the GX handled, and I felt quite comfortable during the test drive. The Lexus GX was a cut above any of the other SUVs I considered. Mr. Horst diligently prepared financing, and he went the extra mile to make the sales process efficient and seamless for us. All of my interactions with Koons Lexus of Wilmington were handled courteously and professionally, and I am delighted to recommend Mr. Horst to those considering the switch to the truly exceptional Lexus GX. More

Prior to buying our first Lexus, we owned an Acura Legend. We absolutely loved the car and intended to replace it with another Acura - EXCEPT! Our Acura dealer's service department was a continual h Legend. We absolutely loved the car and intended to replace it with another Acura - EXCEPT! Our Acura dealer's service department was a continual hassle. On the recommendation of a friend we investigated Lexus of Wilmington, liked what we saw and bought my wife a 1997 ES300. We have subsequently bought a 1999 RX300 and 1995 RX330. We have liked our Lexus vehicles very much, and while our buying experience was relatively pleasant, the real reason for continuing to buy Lexus from (now)Koons Lexus has been our service experience which has been excellent. We have worked with George Shaer for most of our Lexus experience and have found him to be the epitome of customer service. He knows our driving habits and our vehicles and is able to help us make service decisions that keep our driving safe and reliable while helping us to contain service costs. I suspect that he could sometimes generate more service revenue from us, but by extending the customer care he does, we are committed to him and ultimately to Koons Lexus of Wilmington. More

The Sales Representative was the most professional car salesperson I have ever dealt with. His calm demeaner combined with this through knowledge of the dealership's inventory of cars was impressive. His salesperson I have ever dealt with. His calm demeaner combined with this through knowledge of the dealership's inventory of cars was impressive. His quick response and follow up to numerous questions were greatly appreciated. Rather than view Mr. Horst as a car salesman, I consider Doug as a vehicle consultant who provided me valuable guidance and support in making a well informed purchasing decision. More

On 4/15/11 I took my 2005 Lexus ES330 into Lexus of Wilmington for its 50,000 mile service and, as usual, dealt with George Shaer, one of the long-time service representatives there. I bought my first Wilmington for its 50,000 mile service and, as usual, dealt with George Shaer, one of the long-time service representatives there. I bought my first Lexus at Lexus of Wilmington in 1993 and we have since bought two more. One of the principal reasons I am so positive about Lexus as a brand is the quality of the service experience. I have been dealing with George for 17 years now. He knows our cars and their service records individually. He provides not only efficient and knowledgeable management of the service process, but expert consultation and advice about service issues as well. It is hard for me to imagine how he could do his job better from my perspective. Lexus of Wilmington understands that time is a very valuable commodity for their service customers, and they have designed their customer interaction process to be very efficient without compromising the quality of the communication that is required. Their provision of loaner cars is a major asset for busy customers, as is their ability to provide those loaners with an absolute minimum of time and paperwork involved. Since many of the loaners are new Lexuses, I suspect a number of new car sales are ultimately generated from people who drive them. I know that was the case for my wife and myself. But the main way the Service Department helps to generate new sales is just the overall ease of the service experience and the quality of the work they do. I would hate to have to go back to any other auto service department that I had experienced before I started with Lexus. More

Having had 7 Lexus vehicles to this point, I can honestly say that I have always enjoyed my experiences . From reception ,to sales ,and most importantly service. Though it is safe to say that some experienc say that I have always enjoyed my experiences . From reception ,to sales ,and most importantly service. Though it is safe to say that some experiences were better than others , none were ever unpleasant.Every effort is made to make the customer experience memorable. Youare made to feel like "family " when you walk in and every effort is made to make you feel comfortable while you are there. More

We purchased a Lexus about 2 years ago from KOONS which is located almost 3 hours from our home. I was in the area and decided to stop as I was having a problem with the bluetooth connection in the car. is located almost 3 hours from our home. I was in the area and decided to stop as I was having a problem with the bluetooth connection in the car. A very nice sales person came out, his name was Doug Horst, he was very courteous and helpful. He told me they have never seen a problem with the bluetooth connection and it was usually owner cell phone problem. We walk into the service department and he ask Lanny Hamilton, assistant service manager, his attitude was not very friendly toward the salesperson and it was very embarrassing for him and me. So Doug went to Leigh Encarnacion the customer service manager. She was SO helpful and explained how we disconnected the bluetooth by accident. She was very thorough, friendly, new how to operate the car system. I was very impressed and very appreciated. I feel that Doug Horst and Leigh Encamacion are a great asset to KOONS LEXUS Lanny not so much unless he was just having a bad day. Florence Scarangella 35 Daisey Ave Ocean View, DE 19970 302 539 1247 More

I was in search of a pre-owned car since my old faithful decided to give up. Jim Koons Automotive was my first choice since my wife had made her last 2 purchases with them. I visited several different koons decided to give up. Jim Koons Automotive was my first choice since my wife had made her last 2 purchases with them. I visited several different koons locations with Lexus of Wilmington being my first. The car i was interested in initially was sold like a couple of hours before i got there, but Doug and Jeff still were more than willing to allow us to test drive 2 others before leaving even though they were past their closing time. We left without making a purchase and continued to search other locations including Koons Annapolis Toyota, Koons Tysons Corner Toyota, Koons White Marsh and others. Representatives from all locations followed up in the days following. About a week later we got a call from Koons Lexus with information on a new promotion. We got there the next day and fell in love with a 2005 ES330 with the super low odometer reading of 15280 miles. Half way through the processing of the paperwork we saw another one that we had overlooked and asked if we could see that one. Doug was more than willing to assist even though we were halfway through the process on one car. We ended up looking at a couple more but in the end we stuck with our original decision. It is no surprise that we ended up right back where we first started our search as Koons Lexus was certainly a cut above the rest. The proffessionality, patience and warmth that Doug, Alex and the rest of the team displayed exemplified what true costomer service should be. In the weeks proceeding, we kept in contact as we took care of the necessary issues to complete the sale. Everytime i speak to a rep from Koons Lexes, whether by phone or in person, i am impressed. I would definately reccomend Koons Lexus to anyone in search of a car. More

I visited Koons Lexus is search of a used Lexus LS. The general manager introduced me to Doug Horst to assist me. Doug advised me that they had a new showroom for their used inventory and took me to the l general manager introduced me to Doug Horst to assist me. Doug advised me that they had a new showroom for their used inventory and took me to the location. The inventory was excellent and in no time at all I had selected the vehicle I wanted to purchase. From that point on Doug was amazing in his knowledge of the automoble and assiting me in a hassell free purchase. I must add that the used car general manager was also a pleasure to deal with. Doug's knowledge of the automoble and his overall assistance made my experience truely unique and pleasureable. More