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Lexus of Wilmington

Wilmington, DE

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Employees
Reviews
Vehicles
4.9
1,746 Reviews
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2100 Pennsylvania Avenue

Wilmington, DE

19806

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Showing 318 service reviews

January 28, 2026

Kevin took me last minute due to an issue I had due to ice from the storm. As always, great service. I will never drive anything but a Lexus from Koons. More

by Ellen Hannum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dowd
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December 03, 2025

I drive well out of my way to have my car serviced at this dealership. the staff is amazing. really informative, they are spot-on in their timing, and are very transparent about the status of your c More

by robertejerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
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Dec 05, 2025 -

Lexus of Wilmington responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 02, 2025

Great service at Lexus particularly if RobPayson is service attendant. Get things done correctly and quickly. More

by foleydm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Dec 03, 2025 -

Lexus of Wilmington responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

December 02, 2025

Very convenient online scheduling and text message communication with your service writer. Video and detailed service recommendations are very reassuring. More

by tommydigital
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
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Dec 03, 2025 -

Lexus of Wilmington responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help.

December 02, 2025

We always receive excellent service from Lexus and Rob Payson. We appreciate his courtesy, attention to details, and professionalism. More

by Zaniewski94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob from service
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Dec 03, 2025 -

Lexus of Wilmington responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 01, 2025

I recently serviced my Lexus and was pleased with the customer service by Rob Payson! More

by nkim2511
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Dec 02, 2025 -

Lexus of Wilmington responded

Hi, thank you so much for your feedback! Rob will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 01, 2025

Professional, courteous, knowledgeable service. I was updated throughout my wait time exactly what phase of the service was being provided. I felt ' in the loop' and I appreciated the communication More

by evelynwilson8319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob in service dept
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Dec 02, 2025 -

Lexus of Wilmington responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 01, 2025

"I highly recommend this Lexus dealership for their sales & repair services. They are professional, knowledgeable and have done excellent jobs on our vehicles. We have been with and have high regards and res More

by superman2597
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Dec 02, 2025 -

Lexus of Wilmington responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 01, 2025

Never had an issue to date. Readily available appointments and upfront about the wait times for services More

by Sher1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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Dec 02, 2025 -

Lexus of Wilmington responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 01, 2025

My visit to the service department went very smoothly. Rob Payson was extremely helpful in making sure all went according to schedule. More

by Jack Holloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson. Service
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Dec 02, 2025 -

Lexus of Wilmington responded

Jack, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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