Lexus of Wilmington - Service Center

George, rep, was very professional and provided outstanding service. He always goes beyond the call to have a happy customer. outstanding service. He always goes beyond the call to have a happy customer. More

Rob in service is a pleasure to deal with. Love Koons Lexus service. Pickup service is the best! Love Koons Lexus service. Pickup service is the best! More

I have only used their service department. On every occasion, I found them courteous and helpful. Most impotently their work was reliable and effective. On every occasion, I found them courteous and helpful. Most impotently their work was reliable and effective. More

Service department Customer Sevice is awful and not what you would expect from a Lexus dealership. Sales dept is great but service department is awful. you would expect from a Lexus dealership. Sales dept is great but service department is awful. More

Excellent first service of my Lexus NX300h from all Koons employees involved particularly Danielle and Joseph Sweitzer. Absolutely first class! 👍👍👍 employees involved particularly Danielle and Joseph Sweitzer. Absolutely first class! 👍👍👍 More

Service was excellent the courtesy shuttle driver was polite and punctual and I like the car they left me! polite and punctual and I like the car they left me! More

Service was excellent, George and team communicated during the entire process. Very Very Pleased overall ! during the entire process. Very Very Pleased overall ! More

Excellent dealership. Staff is very friendly and very professional. My service consultant, George Shaer is the best!! He’s treats his customers with courtesy, kindness and Staff is very friendly and very professional. My service consultant, George Shaer is the best!! He’s treats his customers with courtesy, kindness and is extremely knowledgeable of your vehicle needs. I always ask for when I have my car serviced. I would recommend Koons to anyone. More

I was disappointed to learn that my scheduled loaner vehicle was not available upon my arrival despite schedule one and a verbal confirmation the day before the appointment. I was very pleased that D vehicle was not available upon my arrival despite schedule one and a verbal confirmation the day before the appointment. I was very pleased that Danielle Stevens took charge of the situation by securing me another vehicle. Danielle’s customer service and attention to detail is second to none and she is a great asset to Koons. I will only deal with Danielle going forward More

I HIGHLY Recommend their service dept was very responsive to an unexpected problem early in the morning & resolved it quickly without an appt, too. And, I didn’t even lose much time from work. Kudos to Koons to an unexpected problem early in the morning & resolved it quickly without an appt, too. And, I didn’t even lose much time from work. Kudos to Koons. More