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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
273 Reviews
Call Service Center (302) 295-8474

273 Reviews of Lexus of Wilmington - Service Center

Sort by
March 03, 2022

They are doing best to make sure you are happy and you are safe on the road More

by Shaheen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Shaer , Rob Payson
Report | Print
Mar 03, 2022 -

Lexus of Wilmington responded

Shaheen, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Koons Lexus of Wilmington team. Safe travels, and we hope to see you back again down the road!

March 02, 2022

Wouldn’t buy my car anywhere else. Service department is great as is sales. The best dealership I have ever bought a car from More

by Ginny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion, Ryan Jones, Rob Payson
Report | Print
Mar 03, 2022 -

Lexus of Wilmington responded

Thank you for the glowing review, Ginny! We are so glad to hear that you are confident in the Koons Lexus of Wilmington team to get the job done. Drive safely, and we hope to see you back again down the road!

March 01, 2022

Good service, Good Care, Great experience. See you in a few months. I have 2 lexus GS-350 and an LS-500 More

by fjfernandez3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Mar 01, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that you are confident in the Koons Lexus of Wilmington team to get the job done. We appreciate your support and are wishing you many safe and happy miles!

Mar 01, 2022 -

fjfernandez3 responded

Very pleased with your service.

February 27, 2022

Courteous, pleasant helpful staff. (George) Work done, car returned in timely manner with no problems More

by jjconn28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Feb 28, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with George. Drive safely, and we hope to see you back at Koons Lexus of Wilmington!

February 26, 2022

The dealership provides Great service, friendly staff. Feel confident that they will always put the customer first More

by Alan.torbit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Feb 28, 2022 -

Lexus of Wilmington responded

Alan, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

February 24, 2022

Professional efficient and effective very good follow up and willingness to go the extra mile to accommodate you 🏎 More

by pdolbec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George shaer, Rob Payson
Report | Print
Feb 24, 2022 -

Lexus of Wilmington responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back!

February 20, 2022

Everything went well. I was pleased with the service. It was well carried out and convenient. More

by shieldscolleen41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Feb 21, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

February 20, 2022

Overall great experience! Work completed as requested and was expertly done. Only minor difficulty was the representative was not kept aware of completion times and changes wh More

by holveck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
New employee did an excellent job!
Report | Print
Feb 21, 2022 -

Lexus of Wilmington responded

Thank you for this feedback. We will share your review with our team to ensure we are providing communicative service. Please give me a call if there is anything further that I can do to assist you. Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

February 19, 2022

Courteous , efficient, on time. X x x x x x x x x x x More

by Cdelafuente
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
Report | Print
Feb 21, 2022 -

Lexus of Wilmington responded

Thank you for the five stars! We hope to see you back at Koons Lexus of Wilmington. Safe travels!

February 16, 2022

Comprehensive service convenient loaner program customer care excellent I will always come back here for service More

by rjcimprich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
Report | Print
Feb 16, 2022 -

Lexus of Wilmington responded

We strive to make the service experience easy and efficient for our guests so it is gratifying to hear that we hit the mark! Thank you for choosing Koons Lexus of Wilmington and for sharing your feedback. Drive safely!

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