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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
287 Reviews

287 Reviews of Lexus of Wilmington - Service Center

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February 20, 2022

Everything went well. I was pleased with the service. It was well carried out and convenient. More

by shieldscolleen41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Feb 21, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

February 20, 2022

Overall great experience! Work completed as requested and was expertly done. Only minor difficulty was the representative was not kept aware of completion times and changes wh More

by holveck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
New employee did an excellent job!
Feb 21, 2022 -

Lexus of Wilmington responded

Thank you for this feedback. We will share your review with our team to ensure we are providing communicative service. Please give me a call if there is anything further that I can do to assist you. Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

February 19, 2022

Courteous , efficient, on time. X x x x x x x x x x x More

by Cdelafuente
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
Feb 21, 2022 -

Lexus of Wilmington responded

Thank you for the five stars! We hope to see you back at Koons Lexus of Wilmington. Safe travels!

February 16, 2022

Comprehensive service convenient loaner program customer care excellent I will always come back here for service More

by rjcimprich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
Feb 16, 2022 -

Lexus of Wilmington responded

We strive to make the service experience easy and efficient for our guests so it is gratifying to hear that we hit the mark! Thank you for choosing Koons Lexus of Wilmington and for sharing your feedback. Drive safely!

February 14, 2022

Keep me up to speed on progress on repair/service issues in a timely manner More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Feb 14, 2022 -

Lexus of Wilmington responded

Thank you so much, Ed! We love to hear that you received communicative service from our Koons Lexus of Wilmington team. For all your future auto needs, we will be here to help!

February 12, 2022

Service is excellent and the staff is extremely professional. I have been using this dealership for over 25 years and have been a completely satisfied customer. More

by grsm1th
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Payson, Donna Griffith
Feb 14, 2022 -

Lexus of Wilmington responded

Thank you for taking the time to review us! We appreciate your business over the years and are happy to hear that you are so confident in the Koons Lexus of Wilmington team to get the job done. Drive safely, and we hope to see you back again down the road!

February 12, 2022

I’ve been very pleased with the service from this dealership from my initial car purchase in 2019 and with routine maintenance since. More

by Yanks16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chloe Orcutt
Feb 14, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are proud to have earned your business and happy to hear that you are confident in the Koons Lexus of Wilmington team. Drive safely, and we are looking forward to seeing you back!

February 07, 2022

George worked with us every step during our service. He kept us in contact all during the process. If we had a question he immediately got back to us. He was polite, very professional and accommodating. Th More

by Rmdn2180t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion, Andrew Greene, Chloe Orcutt, Robin Smith, Kim Gallia, Rick Scouten, Rob Payson, Elaine Johnson, Katie Travers
Feb 08, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with George and the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!

February 05, 2022

Danielle Stevens service to me was 5 STAR. Her communications with me were outstanding...very efficient and helpful overall. Excellent service...Thanks, Danielle More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens
Feb 07, 2022 -

Lexus of Wilmington responded

Thank you for the great review, Bill! We appreciate your support and are happy to hear that Danielle delivered such a seamless service experience. Drive safely, and we hope to see you back again at Koons Lexus of Wilmington!

February 02, 2022

A nice, polite gentleman from the dealership picked up my car for service. Then my service adviser, Danielle kept me informed about the needed repairs throughout the day and explained the costs. Danielle w More

by Jgmancus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle, Rob Payson
Feb 02, 2022 -

Lexus of Wilmington responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Danielle and the Koons Lexus of Wilmington team. We appreciate your business and hope to see you back again down the road!

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