Lexus of Wilmington - Service Center

Lexus of Wilmington have performed a great service in taking care of my RX350. George Shaer , the Service Manager, has handled my issues well. The drivers, who pick up and return my car, have also been t taking care of my RX350. George Shaer , the Service Manager, has handled my issues well. The drivers, who pick up and return my car, have also been terrific! I thank them all. More

There was excellent service and Danielle Stevens was friendly and knowledgeable. friendly and knowledgeable. More

Great dealership. Service department technicians are knowledgeable, helpful, courteous and sincere. Loons is great & their service department is awesome. Very pleased. Thank you very much. knowledgeable, helpful, courteous and sincere. Loons is great & their service department is awesome. Very pleased. Thank you very much. More

As always, excellent service. Friendly reminders and good updates. Miss our usual sales rep since he left Lexus. This message is sent from my wife. I don’t have a cell phone. good updates. Miss our usual sales rep since he left Lexus. This message is sent from my wife. I don’t have a cell phone. More

Outstanding work and support. My service Rep, George Shaer, was friendly, knowledgeable, and thorough helping me get my vehicle back on the road. I am most grateful for the service department getting me Shaer, was friendly, knowledgeable, and thorough helping me get my vehicle back on the road. I am most grateful for the service department getting me in on short notice. I could not be happier with my service experience at Koons and with George. More

My service at Koons Lexus was a very good experience. I was given a loaner for the time that my car was there for service and my. Vehicle was ready before promised. Thank you was given a loaner for the time that my car was there for service and my. Vehicle was ready before promised. Thank you More

Fantastic Agency! Sean in service was extremely helpful in handling a problem. I left a package in a loaner car by mistake— he tracked it down and I was able to pick it up in 12 hours. He gave credit to G in handling a problem. I left a package in a loaner car by mistake— he tracked it down and I was able to pick it up in 12 hours. He gave credit to George and the service team as well. I sooo appreciate the service. Lisa Cattermole . I could not be happier More

10,000 mile service and detailing done on my vehicle was outstanding the easy of pickup and return was a fantastic convenient George was outstanding outstanding the easy of pickup and return was a fantastic convenient George was outstanding More

Koons Lexus of Wilmington is a great dealership. They treat the customer right! Rob Payson in service always exceeds my expectation. You won’t be disappointed. treat the customer right! Rob Payson in service always exceeds my expectation. You won’t be disappointed. More

George Shaer was wonderful in handling service on my car. He is a great problem solver, and was very patient with all my questions and concerns. He was thorough, honest, and reliable. He provided the best ex He is a great problem solver, and was very patient with all my questions and concerns. He was thorough, honest, and reliable. He provided the best experience I have ever had in any car service department. More