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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
288 Reviews

288 Reviews of Lexus of Wilmington - Service Center

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October 07, 2021

Service has been good. Love the hospitality. The car was not washed properly this time around though. It was just rinsed. More

by Shawndrely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Davis
Oct 07, 2021 -

Lexus of Wilmington responded

We appreciate you providing us with some constructive feedback, Shawn. We aim to offer our guests above and beyond care, and it's wonderful to hear that our hospitality goals are being met. We apologize for any frustrations caused by the wash you received and will share your review with our service team to make improvements moving forward. Again, we thank you for supporting us with this review and will look forward to taking excellent care of you next time you stop by Koons Lexus of Wilmington!

September 26, 2021

George is someone I can trust. Trusting and feeling comfortable does not come by easily. He is very attentive and always inform me on the progress on my car service and also he always call me back ri More

by Riekoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Shaer & Tech Albe Delgrosso
Sep 27, 2021 -

Lexus of Wilmington responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a seamless service experience working with George and Bruce. Drive safely, and we hope to see you back again at Koons Lexus of Wilmington!

August 07, 2021

Reps. were very polite and courteous. My service was completed on time as expected. No issue. More

by durga_singh10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Shaer
Aug 08, 2021 -

Lexus of Wilmington responded

Thank you for trusting Koons Lexus of Wilmington to get the job done!

July 24, 2021

Everyone seems very efficient, well organized. I trust the workers to know their product and do what is needed for the car. I would recommend them. More

by Evelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan, Rob Payson
Jul 25, 2021 -

Lexus of Wilmington responded

We're delighted to have earned your confidence and trust, Evelyn! Thank you for being a valued Koons Lexus of Wilmington customer - we hope to see you again next time!

July 16, 2021

Great customer service and always reliable maintenance service. I've been a Wilmington Lexus customer for over 10 years and have no plans to change! More

by KimsRX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniele was my service advisor., Rob Payson
Jul 16, 2021 -

Lexus of Wilmington responded

All of us at Koons Lexus of Wilmington appreciate your continued confidence to get the job done. It means a lot that our service stands out to you and we hope to see you again next time. Safe travels!

July 10, 2021

Lexus of Wilmington have performed a great service in taking care of my RX350. George Shaer , the Service Manager, has handled my issues well. The drivers, who pick up and return my car, have also been t More

by Pocahontas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce, the driver, Rob Payson
Jul 11, 2021 -

Lexus of Wilmington responded

Thank you for taking the time to review Koons Lexus of Wilmington! We're so excited to hear that George and the team have done such a great job taking care of you and your Lexus RX 350. Come back again soon!

June 28, 2021

There was excellent service and Danielle Stevens was friendly and knowledgeable. More

by Tish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens
Jun 28, 2021 -

Lexus of Wilmington responded

Thanks for the great feedback! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. We will certainly give Danielle your kudos. Thanks again for stopping by Koons Lexus of Wilmington!

June 20, 2021

Great dealership. Service department technicians are knowledgeable, helpful, courteous and sincere. Loons is great & their service department is awesome. Very pleased. Thank you very much. More

by brandaurosanne
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Jun 20, 2021 -

Lexus of Wilmington responded

Thank you for taking the time to review Koons Lexus of Wilmington! We're glad to hear that our team was so helpful when you brought your vehicle in for service and we look forward to taking care of you next time!

May 27, 2021

As always, excellent service. Friendly reminders and good updates. Miss our usual sales rep since he left Lexus. This message is sent from my wife. I don’t have a cell phone. More

by Chewes3020
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chloe Orcutt, Rob Payson
May 27, 2021 -

Lexus of Wilmington responded

We appreciate your continued business and your positive review! Thank you from all of us at Koons Lexus of Wilmington and safe travels until we see you again.

May 13, 2021

Outstanding work and support. My service Rep, George Shaer, was friendly, knowledgeable, and thorough helping me get my vehicle back on the road. I am most grateful for the service department getting me More

by torp2518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Shaer
May 13, 2021 -

Lexus of Wilmington responded

We appreciate the great feedback! George is a fantastic member of our team, and it is great to hear that he went the extra mile to assist with your vehicle. Drive safely, and we hope to earn your business again at Koons Lexus of Wilmington!

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