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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
272 Reviews

272 Reviews of Lexus of Wilmington - Service Center

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April 02, 2021

George provided great service, corrected some misinformation in my file and had me on my way on a timely manner. All staff here are always polite and courteous. Waiting room is comfortable. More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Shaer
Apr 02, 2021 -

Lexus of Wilmington responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful experience working with George and the team. Drive safely, and we hope to see you back at Koons Lexus of Wilmington next time!

March 24, 2021

Very pleased with their work, great service team. Very friendly, concise. No long waits, work was done fast and efficient. It is an A1+ service department. I know it will be diagnosed correctly and fixed More

by mike197031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion, Rob Payson, Erik Ozoria
Mar 25, 2021 -

Lexus of Wilmington responded

Mike, thank you for trusting our team to get the job done right! We are proud to have you as a customer and we look forward to providing you with efficient, top-notch service again next time. - Your friends at Koons Lexus of Wilmington

February 25, 2021

I really had the best experience ever with Ms. Danielle Stevens my service advisor. I’ve been coming to this dealership for years and I’ve had some bad service advisors before, this was my first encounter More

by Daru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens
Feb 25, 2021 -

Lexus of Wilmington responded

Thank you for taking the time to share! We are very proud of our team, and hearing that you had such a great experience working with Danielle made our day. Drive safely, and we hope to earn your business again at Koons Lexus of Wilmington!

February 19, 2021

Service Department was very efficient had my car for about two or three hours everything was complete they return my car back washed and clean very nice I appreciate them Chris was very polite and Effi More

by Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Service Dept
Feb 19, 2021 -

Lexus of Wilmington responded

Jean, it was our pleasure to assist you with efficient, thorough service! Thank you for taking your business to Koons Lexus of Wilmington. We hope to welcome you back for your future maintenance needs!

February 19, 2021

A big thanks to Matt Kesner, my Service Tech, and all those in Service at Lexus of Wilmington for outstanding and timely work once again. More

by Mazzmark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kesner, Rob Payson
Feb 19, 2021 -

Lexus of Wilmington responded

Thank you for taking the time to leave us a review! We are so glad Matt took such good care of you here at Koons Lexus of Wilmington, and we will be sure to let him know that you appreciate his help. It is always a pleasure to service your vehicle, and we look forward to your next visit!

Feb 19, 2021 -

Mazzmark responded

Thank you! Mark

Feb 19, 2021 -

Lexus of Wilmington responded

Thank you! Mark

February 18, 2021

Our service tech George Shaer is such a pleasure to deal with at Koons Lexus in Wilmington. Always looking out for our best interests. Highly recommended. More

by HappyKoonsCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Shaer
Feb 18, 2021 -

Lexus of Wilmington responded

Thank you for your continued support of Koons Lexus of Wilmington, and your confidence in George! We look forward to assisting you next time.

February 16, 2021

The service department is the best I have ever dealt with regardless of make or model. People like George Shaer really care about the customers. Truly 5 star service More

by Mhuskey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George shaer
Feb 16, 2021 -

Lexus of Wilmington responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that George and our team took such good care of you here at Koons Lexus of Wilmington, and we will be sure to pass along your kind words. We look forward to your next visit!

February 04, 2021

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by Robk07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Payson, Anthony Tracey
January 16, 2021

Leigh was wonderful, she spent two plus hours helping me with my remote app, talking about patience she has it. She was very professional and extremely nice. Thank you again ,I appreciate you so much. Daria More

by Dariarush16
Recommend Dealer
Yes
Employees Worked With
Leigh Encarnacion
Jan 18, 2021 -

Lexus of Wilmington responded

Daria, thank you for taking the time to leave us a review! Leigh is an exceptional member of our team at Koons Lexus of Wilmington, and we will be sure to let her know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

March 09, 2020

Excellent service Had a problem I called and Anthony told me to come in and he would take a look I didn’t even have an appointment. He provided me with excellent servi More

by diane310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Tracey
Mar 09, 2020 -

Lexus of Wilmington responded

Diane, thank you so much for leaving Koons Lexus of Wilmington a review! We're so glad to hear that Anthony earned your five-stars. Our team hopes that we get the chance to work with you in the future!

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