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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
287 Reviews
Call Service Center (302) 295-8474

287 Reviews of Lexus of Wilmington - Service Center

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July 25, 2025

Leo gave me the best experience and had great communication and helped me a lot. More

by karimabdelsalam21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2025 -

Lexus of Wilmington responded

Hi, thank you so much for your feedback! Leo will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 25, 2025

Leo helped my daughter wirh her car, hehis a great young sales profesional. I rexcomend him to everyone ! More

by Raisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2025 -

Lexus of Wilmington responded

Raisa, thank you so much for your feedback! Leo will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 18, 2025

Troy M was my salesman and is my go to guy what an awesome day he has helped me to enjoy!! Thank you Troy M for all your assistance and patience as this was a smooth transition I give you all the cred More

by ddc80319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy M and Josh!!
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Jul 26, 2025 -

Lexus of Wilmington responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 04, 2025

Very easy to work with, I recommend. Go to Leo for anything from sales to even just talking about life. More

by grate_late_7e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2025 -

Lexus of Wilmington responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 29, 2025

Professional and great service. Luxurious inside and makes you feel welcome and special. Prices can be high but it is Lexus More

by Ztevie92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2025 -

Lexus of Wilmington responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 28, 2025

Josh is incredibly professional and helpful with every step of the process. I wouldn’t trust anyone else. If you’re thinking of inquiring with him, just know you’ll be in good hands! More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2025 -

Lexus of Wilmington responded

Hi Ana, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 12, 2025

Condescending, bad service. Would not stand by defective part issue and just blamed Lexus. Wouldn’t recommend. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2025 -

Lexus of Wilmington responded

Hi Mark, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us and we will do our best to make this better. Service Director, Joe Sweitzer, joseph.sweitzer@mileone.com, 302.427.4400

March 26, 2025

Best service, ROB was great service advisor to work with took care of my Lexus More

by Aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Jul 26, 2025 -

Lexus of Wilmington responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 22, 2025

Rob Payson is the most outstanding car service professional I have ever met. Efficient. Knowledgeable. Courteous extremely easy to work with Rob‘s high level of customer service is a primary reaso More

by Mark Reardon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Jul 26, 2025 -

Lexus of Wilmington responded

Hi Mark, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 08, 2025

We had a great experience with Leo. He was extremely informative and kind to work with. Highly recommend More

by kyra.a.dukes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Bowman
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Jul 26, 2025 -

Lexus of Wilmington responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Lexus of Wilmington!

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