223 Reviews of Lexus of Wilmington - Service Center
They picked my car, gave me loaner. I was concerned about brake pads but they checked and found they were safe for another 6 months. Charged me nothing. They washed and vacuumed my SUV I was concerned about brake pads but they checked and found they were safe for another 6 months. Charged me nothing. They washed and vacuumed my SUV and brought my SUV back to me. All at no cost to me. On an earlier call I wanted my 2013 RX350 AWD spark plugs replaced at 100K miles, but service manager told me it’s at 120K for our SUV. I like service manager Rob’s customer focus and honesty. I will definitely go to Koons for my car’s service needs and recommend it to my friends. More
Great vehicle service , great customer service and it’s satisfying when Lexus treats you like family ! I love getting my vehicle serviced and Rob does a great job at keeping me and my vehicle happy ! satisfying when Lexus treats you like family ! I love getting my vehicle serviced and Rob does a great job at keeping me and my vehicle happy ! More
Excellent Service, will do business again. Staff was very friendly and knowledgeable. Clyde was efficient and easy to work with. Thank you, Staff was very friendly and knowledgeable. Clyde was efficient and easy to work with. Thank you, More
Just had service done on my Lexus at their shop and everything was excellent. Danielle is so easy to work with and kept me updated every step of the way everything was excellent. Danielle is so easy to work with and kept me updated every step of the way More
Excellent service and courtesy. Kept me informed periodically about the progress on my vehicle. Car is always returned washed and vacuumed. Kept me informed periodically about the progress on my vehicle. Car is always returned washed and vacuumed. More