Lexus of Wilmington - Service Center

Fantastic Agency! Sean in service was extremely helpful in handling a problem. I left a package in a loaner car by mistake— he tracked it down and I was able to pick it up in 12 hours. He gave credit to G in handling a problem. I left a package in a loaner car by mistake— he tracked it down and I was able to pick it up in 12 hours. He gave credit to George and the service team as well. I sooo appreciate the service. Lisa Cattermole . I could not be happier More

10,000 mile service and detailing done on my vehicle was outstanding the easy of pickup and return was a fantastic convenient George was outstanding outstanding the easy of pickup and return was a fantastic convenient George was outstanding More

Koons Lexus of Wilmington is a great dealership. They treat the customer right! Rob Payson in service always exceeds my expectation. You won’t be disappointed. treat the customer right! Rob Payson in service always exceeds my expectation. You won’t be disappointed. More

George Shaer was wonderful in handling service on my car. He is a great problem solver, and was very patient with all my questions and concerns. He was thorough, honest, and reliable. He provided the best ex He is a great problem solver, and was very patient with all my questions and concerns. He was thorough, honest, and reliable. He provided the best experience I have ever had in any car service department. More

Since purchasing my Lexus from Koons Lexus of Wilmington, I always bring my car to them for service. Customer service is a very important factor for me. I’m always welcome by friendly people, the customer s I always bring my car to them for service. Customer service is a very important factor for me. I’m always welcome by friendly people, the customer service is excellent, and I always receive quality service done in a timely manner. Chris Pentz my service advisor was wonderful, very inviting, and knowledgeable. He walked me through my car service and updated me as needed on work that needed to be done. Again, i will continue to bring my Lexus to Koons because i love the exceptional service I receive every time I go. More

George provided great service, corrected some misinformation in my file and had me on my way on a timely manner. All staff here are always polite and courteous. Waiting room is comfortable. misinformation in my file and had me on my way on a timely manner. All staff here are always polite and courteous. Waiting room is comfortable. More

Very pleased with their work, great service team. Very friendly, concise. No long waits, work was done fast and efficient. It is an A1+ service department. I know it will be diagnosed correctly and fixed friendly, concise. No long waits, work was done fast and efficient. It is an A1+ service department. I know it will be diagnosed correctly and fixed correctly. More

I really had the best experience ever with Ms. Danielle Stevens my service advisor. I’ve been coming to this dealership for years and I’ve had some bad service advisors before, this was my first encounter Stevens my service advisor. I’ve been coming to this dealership for years and I’ve had some bad service advisors before, this was my first encounter with her and I absolutely have to admit that it was amazing. She seemed genuine, very nice, and checked to make sure that I was good every chance that she was able to. Pulled me to the side and spoke to me about my vehicle privately and not out in the open around everyone else. I really appreciated her for going above and beyond for me. Thanks Ms. Stevens! More

Service Department was very efficient had my car for about two or three hours everything was complete they return my car back washed and clean very nice I appreciate them Chris was very polite and Effi about two or three hours everything was complete they return my car back washed and clean very nice I appreciate them Chris was very polite and Efficient More

A big thanks to Matt Kesner, my Service Tech, and all those in Service at Lexus of Wilmington for outstanding and timely work once again. those in Service at Lexus of Wilmington for outstanding and timely work once again. More