Lexus of Wilmington - Service Center

Our service tech George Shaer is such a pleasure to deal with at Koons Lexus in Wilmington. Always looking out for our best interests. Highly recommended. with at Koons Lexus in Wilmington. Always looking out for our best interests. Highly recommended. More

The service department is the best I have ever dealt with regardless of make or model. People like George Shaer really care about the customers. Truly 5 star service regardless of make or model. People like George Shaer really care about the customers. Truly 5 star service More

Leigh was wonderful, she spent two plus hours helping me with my remote app, talking about patience she has it. She was very professional and extremely nice. Thank you again ,I appreciate you so much. Daria with my remote app, talking about patience she has it. She was very professional and extremely nice. Thank you again ,I appreciate you so much. Daria More

Excellent service Had a problem I called and Anthony told me to come in and he would take a look I didn’t even have an appointment. He provided me with excellent servi Had a problem I called and Anthony told me to come in and he would take a look I didn’t even have an appointment. He provided me with excellent service the whole entire time. Got my car in and out problem solved and even did service due on my car. I can’t say enough about Anthony and the service team who helped me that day. Thank you, Diane Farrell More

Repeat Customer They always go above and beyond to accomodate my car's service needs. They are skillful, honest, and knowledgeable. Lightning fast service. Would high They always go above and beyond to accomodate my car's service needs. They are skillful, honest, and knowledgeable. Lightning fast service. Would highly recommend! AAA+++++! More

Service Mntce Pick up driver did not want to do the walk around when I asked him. After he pulled off I walked around my car and noticed damage on the front. Mntce Pick up driver did not want to do the walk around when I asked him. After he pulled off I walked around my car and noticed damage on the front. Been getting the run around ever since. But it’s ok I believe in prayer and karma. Prayer does work. My car is going to get repaired. I’m waiting...... PICKED UP MY CAR YESTERDAY. GREAT JOB. THANKS LEIGH AND ANTHONY. More

kudos to Anthony and the Koons Lexus service team! I was blown away by the service level and solution provided by Anthony and the service team at Koons Lexus of Wilmington in resolving an after hours s I was blown away by the service level and solution provided by Anthony and the service team at Koons Lexus of Wilmington in resolving an after hours service issue that my car encountered when I was traveling back to Philadelphia last evening. Well done Anthony and the Koons Lexus team! More

Koons Went Above and Beyond to Service a Weary Traveler In transit from NC to NY on Dec. 27 at 1PM, my IS250 began to lose power and the check engine light began to blink. I pulled off the next exit on I-9 In transit from NC to NY on Dec. 27 at 1PM, my IS250 began to lose power and the check engine light began to blink. I pulled off the next exit on I-95 and discovered I was within 5 mile of Koons. I called to see if I could get a 'walk in' appointment. The receptionist was friendly and professional and at my request connected me with service. Service Advisor George Shaer answered my call and provided good advice regarding whether to drive the car to Koons or get towed. Once at Koons, George (and the staff) were efficient in diagnosing the problem and recommending a fix (BG Fuel/Air Induction Service) that would allow me to get to NY and subsequently back to NC where I could proceed with a longer term solution. George even had us dropped off at a local restaurant for lunch while we waited. In all, we had only a 3 hour delay from the time the engine light went on until the time we were back on the road! I was extremely impressed (and thankful) with the efforts of Koons, and George in particular, for 'fitting us in' without an appointment, explaining and providing the options, doing the service, and having us on our way in such a short period of time. Service Director Duane Scardina and Koons have assembled an A+ service staff! Thanks again from a weary traveler who made it to his destination just a few hours behind schedule. More