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272 Reviews of Lexus of Wilmington - Service Center
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February 11, 2017
on time -- on price! efficient service Well done - completely satisfied. Met immediately and prearranged repairs noted upon arrival. Pleased that the went through a standard check list t Well done - completely satisfied. Met immediately and prearranged repairs noted upon arrival. Pleased that the went through a standard check list to insure overall good condition.Condition of car upon departure was excellent. More
by lexus repair
Employees Worked With
Rob Payson, Rob Payson
February 08, 2017
Excellent Service Provided by Jazz I want to give an outstanding acknowledgement to Jazz in the service center. Our 430 LS is a pride and joy for our family, and we aim to take care of I want to give an outstanding acknowledgement to Jazz in the service center. Our 430 LS is a pride and joy for our family, and we aim to take care of it with the best service. We are very loyal to the Lexus brand, and the service provided by Jazz only extended that. We will be providing our business to him in the future. He provided attention to detail and extreme product knowledge. He was sensitive to budget and price along with winning us over as long term customers. I was extremely satisfied with his worth ethic and customer experience provided to us. Thank you, Jazz! More
by jrphillips5326
Employees Worked With
Jazz Young
November 13, 2016
great service with great people The people are always friendly and helpful and the service is excellent. The waiting area is also pleasant making waiting for the car a nice experienc The people are always friendly and helpful and the service is excellent. The waiting area is also pleasant making waiting for the car a nice experience. More
by lexus 200
Employees Worked With
Mo Sidik
October 17, 2016
Excellent service under time estimate at Top Exus Dealer You may find the Lexus brand in many locations. You will not discover a better dealership than Koons in Wilmington: comfortable facility, informed sa You may find the Lexus brand in many locations. You will not discover a better dealership than Koons in Wilmington: comfortable facility, informed sales and service staff, and the ability to keep a schedule. Not only the public areas but the service bays are immaculate. More
by DS
Employees Worked With
Jason Binder, Mo Sidik
July 06, 2016
Excellent service. My car was picked up at my place of employment for an oil change. The gentleman who took my car back for service was very friendly and polite. He de My car was picked up at my place of employment for an oil change. The gentleman who took my car back for service was very friendly and polite. He delivered my car back to my place of employment in a timely fashion. Thank you!! More
by cargal,hailey111
Employees Worked With
Mo Sidik
May 02, 2016
sales and service I scheduled a detail and AC service and was treated very well. They gave me a loaner which enabled me to demonstrate it to my wife and resulted in our I scheduled a detail and AC service and was treated very well. They gave me a loaner which enabled me to demonstrate it to my wife and resulted in our purchasing a 2015 RX. The staff at the Previously owned were top shelf and made buying a pleasant experience. I would definitely recommend them to all. More
by Lexus4us
Employees Worked With
Purnell Pressley, Ollie Wooten
April 28, 2016
Top Shelf Lexus Dealership Koon's Lexus of Wilmington, DE is always courteous, efficient and friendly! Have never had to wait long for standard oil change and can always get a Koon's Lexus of Wilmington, DE is always courteous, efficient and friendly! Have never had to wait long for standard oil change and can always get a loaner car if needed. Highly recommend. More
by Evelyn123
Employees Worked With
Rob, Service handler
April 14, 2016
20000 mi scheduled serice. Promptly scheduled service on short notice. Conducted service review quickly and efficiently. Was advised approx one and one half hours and met th Promptly scheduled service on short notice. Conducted service review quickly and efficiently. Was advised approx one and one half hours and met that estimate. Very well satisfied. DMCummings More
by dudley cummings
Employees Worked With
Kimberly Cook
April 13, 2016
Excellent service Quick, efficient and excellent customer service on a problem with a Certified vehicle. One phone call and a problem with a recurrent problem with the Quick, efficient and excellent customer service on a problem with a Certified vehicle. One phone call and a problem with a recurrent problem with the passenger windshield wiper was resolved. More
by Dutch
Employees Worked With
Debbie Dougherty
January 14, 2016
update papers, install door edge gaurds that were owed The RX350 that we purchased was obtained from another dealer the day after the contract was negotiated and the serial number was different from the on The RX350 that we purchased was obtained from another dealer the day after the contract was negotiated and the serial number was different from the one that was given to Koons Lexus. Drew Green reprinted the odometer statement and warranties for the tires, restore wax and stone chips. We had a 1:00 PM appointment for installation of door edge guards and Mo Sidik took us in on time installing the guards lowering the bass on the radio and checking out the backup camera. None of the lines appear on the screen when backing up about 10% to 15% of the time. Every time the car was put into reverse the camera worked perfectly. Matt Stern explained some of the electronics that we were having trouble with. More
by hokie79+
Employees Worked With
Mo Sidik , Matt Stern, Andrew Greene
