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296 Reviews of Lexus of Wilmington - Service Center
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April 28, 2016
Top Shelf Lexus Dealership Koon's Lexus of Wilmington, DE is always courteous, efficient and friendly! Have never had to wait long for standard oil change and can always get a Koon's Lexus of Wilmington, DE is always courteous, efficient and friendly! Have never had to wait long for standard oil change and can always get a loaner car if needed. Highly recommend. More
by Evelyn123
Employees Worked With
Rob, Service handler
April 14, 2016
20000 mi scheduled serice. Promptly scheduled service on short notice. Conducted service review quickly and efficiently. Was advised approx one and one half hours and met th Promptly scheduled service on short notice. Conducted service review quickly and efficiently. Was advised approx one and one half hours and met that estimate. Very well satisfied. DMCummings More
by dudley cummings
Employees Worked With
Kimberly Cook
April 13, 2016
Excellent service Quick, efficient and excellent customer service on a problem with a Certified vehicle. One phone call and a problem with a recurrent problem with the Quick, efficient and excellent customer service on a problem with a Certified vehicle. One phone call and a problem with a recurrent problem with the passenger windshield wiper was resolved. More
by Dutch
Employees Worked With
Debbie Dougherty
January 14, 2016
update papers, install door edge gaurds that were owed The RX350 that we purchased was obtained from another dealer the day after the contract was negotiated and the serial number was different from the on The RX350 that we purchased was obtained from another dealer the day after the contract was negotiated and the serial number was different from the one that was given to Koons Lexus. Drew Green reprinted the odometer statement and warranties for the tires, restore wax and stone chips. We had a 1:00 PM appointment for installation of door edge guards and Mo Sidik took us in on time installing the guards lowering the bass on the radio and checking out the backup camera. None of the lines appear on the screen when backing up about 10% to 15% of the time. Every time the car was put into reverse the camera worked perfectly. Matt Stern explained some of the electronics that we were having trouble with. More
by hokie79+
Employees Worked With
Mo Sidik , Matt Stern, Andrew Greene
November 04, 2015
repair good service, professional and courteous. Work was thorough and completed on a timely basis, but too late to be picked up on the same day. However, t good service, professional and courteous. Work was thorough and completed on a timely basis, but too late to be picked up on the same day. However, the loaner car was great. More
by Fred1275
Employees Worked With
Mo
October 22, 2015
Service check My visit today was to determine if there was an issue with one of the drive belts because of a noise while the car was idling, which there wasn't! The My visit today was to determine if there was an issue with one of the drive belts because of a noise while the car was idling, which there wasn't! There were other maintenance issues that need to be addressed in future though. As always, the attention given to me and my car is exceptional, for which I am ever grateful. More
by GLM
Employees Worked With
Kimberly Becker
September 30, 2015
Scheduled Service Outstanding Customer Service Great Customer Service! The Customer Service Rep and Service Consultant took care of my concern with the loaner car. He switched the loaner car to a Great Customer Service! The Customer Service Rep and Service Consultant took care of my concern with the loaner car. He switched the loaner car to a better one that i was comfortable in driving. Highly recommended. More
by quiem
Employees Worked With
Rob Payson
September 19, 2015
Poor service drive Additional problems always arose after recommended service was done. I had tried to call the service department multiple times beforehand to ask what Additional problems always arose after recommended service was done. I had tried to call the service department multiple times beforehand to ask what was wrong with my car and no one answered. Once I decided to just bring my car in, the people there were very rude. I would not recommend this dealership. More
by Li Wei
Employees Worked With
Bruce
September 08, 2015
Title Efficient, effective, pleasant service. Why is it necessary to expend 25 words when 4 are equally expressive. The problem with communication is the Efficient, effective, pleasant service. Why is it necessary to expend 25 words when 4 are equally expressive. The problem with communication is the use of more words than necessary. More
by Antiem
Employees Worked With
reeder
August 26, 2015
Friendly and courteous Staff I waited on my 25,000 factory recommended service with the plan to spend at least 2 hours at the dealership but Mo, my service specialist got me in an I waited on my 25,000 factory recommended service with the plan to spend at least 2 hours at the dealership but Mo, my service specialist got me in and out in about minutes with my car thoroughly washed also. Each time he passes by as I was waiting in the waiting room, he updated me, saying "we will get you out of here in ...minutes. He kept every word. I should not forget that he gave me a discount better than the coupon I had at hand. More
by Nikki
Employees Worked With
Mo
