Lexus of Wilmington - Service Center

Lexus service My Lexus was serviced today for its first oil change and regular maintenance. All went well and I was very pleased. Mo was very helpful. Thanks. My Lexus was serviced today for its first oil change and regular maintenance. All went well and I was very pleased. Mo was very helpful. Thanks. More

Great job! Mo did a fantastic job helping me with my service! He knows everything there is to know about Lexus and really helped me! Thanks a lot Mo!! Mo did a fantastic job helping me with my service! He knows everything there is to know about Lexus and really helped me! Thanks a lot Mo!! More

Great experience I had my car in for a basic service. I was impressed by the courtesy, professional demeanor and overall competence of every employee. Service direct I had my car in for a basic service. I was impressed by the courtesy, professional demeanor and overall competence of every employee. Service director Jason deserves credit and a special thanks to rob payson, Brittany and Janice. More

Consistently Amazing! This dealership provides premium customer service. They are fast and friendly. They exceed the expectation in making you feel like a valued customer. This dealership provides premium customer service. They are fast and friendly. They exceed the expectation in making you feel like a valued customer. The Best! More

Excellent Experience My husband and I had an excellent experience at this dealership, The service dept. (Moe) is an outstanding guy , Very informative and knowledgeable. My husband and I had an excellent experience at this dealership, The service dept. (Moe) is an outstanding guy , Very informative and knowledgeable... Best experience I have ever had at a dealership ..I would recommend this dealership to everybody...Will definitely be coming back... All the sales people and service , even the janitor (Alex) very nice ... Thank you for the wonderful experience we had there ....Give everybody a 10 on scale !!!! David and Tina MacEmcy More

Great Service Mary Lou Galantino wishes to express sincere gratitude for the service rendered at Lexus of Wilmington for over a decade. Through the years, George S Mary Lou Galantino wishes to express sincere gratitude for the service rendered at Lexus of Wilmington for over a decade. Through the years, George Shaer has always been so cordial and accommodating through each needed service experience, including providing a driver to the clinic where I treat patients, in order to maximize the tight time constraints. In addition, my mother Jane Galantino has also received the same courteous service when she had difficulty with her car in the past. We are most grateful to George for his ability to provide expert advice and willingness to "go above and beyond" with each encounter. It is truly a pleasure to have such excellent service at Lexus of Wilmington. More

Best Product, Care and Service I walked into Lexus of Wilmington 18 months ago and have been driving the best car ever. From Alex Hafer, the General Manager, down to the person tha I walked into Lexus of Wilmington 18 months ago and have been driving the best car ever. From Alex Hafer, the General Manager, down to the person that opens my cardoor when I bring in the car for service, I am treated like I'm the only Lexus owner around. Everyone is courteous, efficient, and knowledgeable and they all seem to like being there whenever I come in for service. In fact, I look forward to my service visits because I know I will be taken very good care of and my time is appreciated so they get my car serviced and cleaned quickly and efficiently. More

WELL DETAILED CAR. JOB WELL DONE i had a bad experience with my detailed vehicle on may 08, 2014. the following were discovered when i went to pick up the vehicle: inside of trunk i had a bad experience with my detailed vehicle on may 08, 2014. the following were discovered when i went to pick up the vehicle: inside of trunk chipped and damaged bug juice on front license plate dried wax on accelerator pedal car not vaccumed under mats puddles of water on rubber carpet mats chuck raysor happen to come out the doors of the building with his hands in his pockets and asked me was everthing ok. i politely told him know, and that i feel like crying right now. he came down the steps over to my vehicle, and asked me how can he help. i told him i had my car detailed and they damaged my inside of trunk and all the other things above this paragraph. he politely told me to don't worry. i have a guy that comes in on that friday that will be able to fix that and make it look new, he also said i will baby your car while it is fully detailed again, and let you use one of the cars on the lot until this is taken care of. i told him i had to go to my daughter's college graduation in north carolina, and will not be back until that following monday. he said when you get back, come see me and i will fix this. i came back monday and he brought me inside to took my info (license, insurance) and introduced me to pernell pressey who told me to not worry; we will get this right. pernell broght a car around and told me the gas tank is full. if you bring it back on empty, it's ok. LOL , i put gas back in it though. i came back that following saturady may 17, 2014 to pick up car. my car was on the detail area inside looking like a brand new car. the trunk inside looked new. pernell allowed me to inspect the car. i was very pleased. chuck and pernell helped me and they deserve a raise in pay. pernell even gave me a lexus hat. he brought all colors to me and let me pick the color i wanted and put it in a lexus bag for me. i deal with 140 clients of my own a year and these 2 guys did what i will do for my clients and that is PUT A SMILE ON THEIR FACE after service is rendered More

George Shaer corrected a problem that was caused by another dealership when I was on a trip. He did an excellent job as always making sure everything was done correctly and went out of his way to make another dealership when I was on a trip. He did an excellent job as always making sure everything was done correctly and went out of his way to make sure my car was right and I was sadisfird with the outcome.He is my "go to" service person. More

LEXUS WAS VERY FRIENDLY AND EVERYONE GOES OUT OF THEIR WAY TO MAKE YOU FEEL COMFORTABLE AND FEEL WELCOME. THIS DEALERSHIP WORKS VERY WELL TOGETHER AND HAS EXCELLENT CUSTOMER SERVICE. I LOOK FORWARD TO GOI WAY TO MAKE YOU FEEL COMFORTABLE AND FEEL WELCOME. THIS DEALERSHIP WORKS VERY WELL TOGETHER AND HAS EXCELLENT CUSTOMER SERVICE. I LOOK FORWARD TO GOING BACK. More